Great team to work with, I was able to learn as i worked
Customer Assistant (Former Employee) – london – 12 August 2018
Time management was vital in Premier Inn as well as any other company. However there were times when employees with shifts starting 2 hours later than mine, will be able to leave at the same time as me meaning that i would be working for longer hours for no reason. Although the team were friendly to me, they were also to easy on the new workers like myself. I would have preferred to be pushed by my fellow workers to fully understand what it means to work, however they focused too much on us enjoying ourselves rather than getting the work experience we needed to gain.
I learnt how to communicate and deal with customers with old ages, attitudes, and even disabilities; this was the upside of working here.
Hardest part was cleaning toilets. Enjoyable part was getting to now the team and even customers.
It is alright if money is not the most important factor for you. You can learn a lot, can get certifications and move within the company with time but you really need to be passionate about hospitality, otherwise it doesn't worth it in the long run.
Hospitality (Former Employee) – London – 17 June 2018
I'd work in the kitchen in the morning by helping out with cleaning and arranging cutlery. After a couple of hours, I will be help with welcoming customers to breakfast. Later in the day, I will work at the reception where I answered phone calls and booked customers into rooms. The most enjoyable part was to work at the reception as I was able to communicate with other people who were seeking for help.
Housekeeper (Current Employee) – York – 11 June 2018
Management are making the job impossible apparently coming from h/o but who knows. It has been fun at times and the girls are great but there are no pros to working here.offer a lot but deliver little in career advancement.
breakfast staff (Former Employee) – London – 9 June 2018
When working on the floor during breakfast time at premier inn, I encountered a lot of different people each day from different parts of the world. I enjoyed speaking and serving these people. My workmates were also friendly and we had good teamwork. At first, I was shy and closed but this job helped me open up.
Operations Manager (Former Employee) – England – 8 June 2018
I worked as a Reception team member, progressing to Operations Manager within a relatively short space of time. The company’s labour model is seriously flawed - minimal staffing meaning most sites are only allowed one member of staff on shift at a time, so if someone is sick or has a family emergency etc it is a nightmare to get cover - Team members are constantly being asked to cover on their days off (at other sites too) and the OMs constantly have to go in on their days off/holiday to cover. Senior management don’t care. They are constantly squeezing from labour, they need to realise it isn’t sustainable. Lots of team members leave because of the pressures - they are expected to be accountable duty managers, work alone and yet get team member pay, and then OMs are getting fed up with being short staffed and having no work/life balance. I loved working for PI to begin with but it’s not the same company it was.
Food and Beverage Assistant (Former Employee) – Manchester Central – 7 June 2018
Good job, great colleagues, good management and always the chance to progress with the apprenticeship scheme whilst working full time. Promotions come quite easily if you work hard and show your dedicated.
meet great people, good management, decent ages.
may have to work last minute if there is an unplanned event.
Typical day at work consists of dealing with guests, often without support from colleagues (hotels with fewer than 100 rooms only have one receptionist on at a time). Though this does massively boost your confidence.
FRONT OF HOUSE TEAM LEADER (Former Employee) – Guildford – 6 June 2018
Whitbread is a great company for those that wish to develop and carve a career within hospitality. A reshuffle of management brought uncomfortable changes to my work/life balance and my concerns were often ignored by management, leading me to feel as if I were just another a number on a spreadsheet to them.
Operations Manager (Current Employee) – Essex – 4 June 2018
On a daily basis I will go around and speak to everyone on site, complete room checks, respond to emails and chase up maintenance issues, as well as ensuring all of our guests are catered to, to the best of our ability.
Since making the switch from to Premier Inn, I have learnt so much about myself because in Premier Inn you have more time to spend with your team as a leader rather than a manager.
I love interacting with people from all different walks of life from all over the world, but at the same time that is the most challenging thing about the role. So many different personalities and backgrounds, you have to really take the time to communicate clearly to everyone.
Night Receptionist (Former Employee) – Whitstable – 30 May 2018
Rountine and daily tasks make the job enjoyable and easy to adjust to whilst also having enough variety and spontaneous events that you are never bored or left without anything to do. Enjoyable job and great staff to work with, very friendly and helpful should any problems or possible miscommunications occur.