Chambermaid/Waitress (Former Employee) – Manchester, Greater Manchester – 15 November 2017
on a typical day working in the premier inn environment i would have stock on my trolley from the day before from my last shift as after each shift we had to restock for the next morning as it saves time. i would then go to staff meeting room and wait for my manager to give me daily duties which would be room attendant list with about 16-18 departures for an 8 hour shift. i would then go to reception to check on departures list to see who had vacated there room ready to be cleaned for the next guest. the job role would be me to start from the door as you walk in and work my way around the room finishing in the bathroom to then hoovering the floors and then leaving the room clean and tidy ready for my supervisor to then check my room on cleanliness for the next guest to arrive.
Restaurant Waiter (Former Employee) – Kingston upon Thames, Greater London – 18 September 2017
I worked at premier inn, in march 2017 for work experience related to my college course. It was good fun and it helped me to be organised and prepared for work. It also helped me to be punctual and hard working.
Waiter (Current Employee) – Gatwick Airport Station, West Sussex – 15 September 2017
We prepare the restauraunt for opening -set up tables -preparing the list with our specials I've learn about team work and how to have fun and do your best for your clients MANAGEMENT -very close to the team , and will help you with everything As a culture , is not so much , it's just a simply restaurant The most enjoyable part of working here are the staff , and the clients
I worked at Newcastle under Lyme site, i had been there for 15 years no problems until new management came in. Wages hopeless, i knew my job inside out but management didnt think i was any good. Bully managers who all stick together and have no back bone.
Housekeeper/receptionist/Waitress (Former Employee) – Leeds City Centre – 8 August 2016
The people there are really friendly and fun to work alongside with a and made my time there very fun and enjoyable. I learned how to work well within a busy environment and how to deal and greet customers and what its like to work within hospitality.
Breakfast Waitress (Former Employee) – Billingham – 3 March 2016
the staff were really nice and friendly and very welcoming considering this was works experience. the work day was easy as it was only a few hours. I learnt how to talk to guests politly and how to get orders from people. my co- workers were friendly although there was one member of staff that kept having a go at me all the time. the hardest part of the job was getting up early and the most enjoyable was helping the guests out.
Waiter (Former Employee) – premier inn high wycombe – 28 January 2016
used to come in and make sure everything was set up properly and ready for my shift ahead. taught me
.this role has taught me to look after customers to highest level of possible service you can, general cash handling and being able to make card payments. every day house keeping skills to keep the restaurant tidy and to think for your self to look for other duties that need doing.
.loved working with my co-workers a good team always makes a good place to be.
.hardest part of the job will always be the closing down...
. most enjoyable part of the job was being able to talk to the customers and have a laugh whilst i am working,
waitressing (Former Employee) – london – 14 August 2015
I very much enjoyed a typical day at this work setting, the role i played out was manerging the area that i was given to moniter for example i would handle many enqiries meet and greet customers, serve customers and handle any minor complaints given in by any costumers. i have excellent communication skills which i'd adapt daily into in this routine i would work mainly with my co workers and independantly i also follwed many task given to me by higher management. The part i found difficualt at first was working mostly during busy shifts which meant i had to work well under the given pressure at first i found this scary to adapt to but i learnt to adapt not only to that but the pricipcle of multitasking. i enjoyed meeting diffrent individuals and working alongside some too i enjoyed sharing my postive attiudue with the world and pleasing my customers showing them that any role that i play its becomes more that just a role to me as i take every job role i encounter extremly seriously i enjoyed my expirence here.
1 week waitressing (Former Employee) – Huntingdon, ENG – 21 July 2015
Completing my work experience at Premier inn, Brampton and Brampton hut was my first experience of a working environment and staff were friendly and keen to teach me essential skills for the working world such as excellent customer service skills, punctuality, good social skills and co-operation this all has prepared me well for working life in the future and was a good experience for me. My duties included; 1 week working in the restaurant as a waitress and cleaner and 1 week working as a housekeeper and cleaner in the hotel to give me experience working in both situations.
The job was able to prepare me with new skills to succeed in future careers.
Waitress (Current Employee) – Birmingham / Airport, ENG – 14 July 2015
Working at the Premier Inn as a waitress involved welcoming customers into the restruant at the front host and serving them at a till if they had not pre booked breakfast. We would then have to create conversation with the customers asking them about their stay and offer them deals from the hotel which involved remembering a list of items. We would then cater to the customers regularly checking if there was any problems with their breakfast and answering any queries or complaints they may have had. I learnt how to deal with queries and complaints from the customers and how to ensure they were comforatable staying with us. Within the job i also gained confidence with having to deal with a range of situations and also how to motivate myself if the shift was not going so well. The management was good and there was always a shift leader on site if we needed any help or training, higher up in the hierarchy we have lost a few of our managers. The co workers were friendly and we had a close bond enabling us to motivate eachother and support eachother. The most enjoyable part of the job was being involved with the customers where I could talk to them about why they'd come to stay at the hotel and if they had been on holiday. I also enjoyed recieving compliments from the customers as it gave me a sense of achievement.
Free breakfast, privelige cards and discounts within the premier inn.
On a daily basis I would attend to all bar duties serving customers beverages, ordering food. I learned cash handling skills including use of an automated till. The job was very easy going although I was already used to a fast pased environment so adapted very well even on the busiest days. I really enjoyed meeting new people every day including meeting recurring clientelle as they were for the most part very friendly people. My co-workers were mainly a similar age to myself so got on well with them and as I am a very mature person for my age I also got on with more senior members of staff inc. management etc.
waiter (Former Employee) – BHill – 14 February 2015
It was tough working in this environment. I would often get called up at the last minute (literally hours before work) to see if I could work hours. I would then get to work and get told the soup of the day and what we are out of. Management were all over the place in my opinion, I had heard rumors that when they summed up our hours, they would try to deduct time so we would not get paid as much. They often operated in shifts and watched over us like hawks. My co-workers helped scar my time there, most of them would target and be rude to co-workers, instead of working as a team I sometimes found that they would wait for any opportunity to snitch on you. I'd also not get told that I was entitled to my lunch break and would sometimes work 12-9 with no food nor rest. Some members were nice and it always was a thrill to get decent tips and communicate with the people coming out to have a good time.
Waitress (Former Employee) – Kingston upon Hull, ENG – 20 January 2015
My typical day at premier inn would include, waking up earlier hours in the morning and arriving at premier inn between 6am-8am. The was different roles it team member had to take. Every week we played a different role. The roles are: Host Buffet Front of house
For the host, you had to greet guest and either take payment or tick them off the list if they have pre-paid. You would then show them to the table and explain how the breakfast worked.
The buffet: I had to make sure everything was toped up, such as the hot food, cold food, milk, coffee machine, drinks, and the crockery. This job was quiet hard when it was busy as everything goes at once, however working in a team was very useful.
Front of house, included helping any guests with getting their food or any problems that may of occurred. You had to clear their plates often to make room on their table due to the fact it was an all you can eat buffet. Another thing that was important is making conversation with the guests to make sure each guest felt important.