Whilst working shifts in House Keeping, I am responsible for staff preparing rooms to Whitbread's high standard regulations, to ensure guests have the highest possible standard of cleanliness within their room. As well as perfecting the regulations provided by Whitbread (brand standards), I have highlighted areas of improvement and created solutions to improve service for all our customers. In addition to my duties, I also work on Reception within the hotel. I perform all administrative tasks including working with customers, arranging bookings, taking payments and arranging catering for guests. This role requires proficient computer and typing skills which I posses. Most importantly, my main role is to create a positive, friendly atmosphere within the hotel. I maintain a high standard of customer service and ensure we, as a company, have met the needs of all our guests.
Long Hours, Unpaid overtime