Front of House (Current Employee) – Birmingham – 10 July 2018
same jobs day in day out not structured training plans management is poor and they delegate most work to shift managers hardest part of the job sometimes is dealing with difficult guests but I like to see this as a challenge of good customer service
Operations Manager (Current Employee) – Birmingham, West Midlands – 11 February 2018
Good company to work for but it is going through a lot of restructuring which doesn't give great job security. Also work life balance is poor for a manager. On call 24 hours a day and if someone calls in sick you have to cover it yourself.
Duty Manager (Current Employee) – Birmingham – 24 January 2018
Operations and Assistant Operation Managers only care about their bonuses and don't put the hotel needs first. You are left with minimum stock and glassware behind the bar as don't want to order things to save more money to enhance their bonus, They don't care about your social life and expect you to drop anything and turn up at work when needed. Used to be a nice place to work until a change of management.
Hotel Receptionist (Former Employee) – Birmingham NEC/ Airport – 8 January 2018
I learned do much working here. Gained qualifications, was given opportunities to advance within my role, learn new loles new responsibilities and career. Covering for my reception team leader while on maternity and duty manager cover not only at my hotel but at another in Peterborough for an entire weekend. Fire safety , health and safety and first aid and hospitality qualifications I gained here. I gained experice in the restaurant and bar also.
Team i worked in and the opportunities to gain qualifications and experience gained.
Receptionist (Former Employee) – Birmingham south Rubery – 4 January 2016
A typical day at premier inn involves checking in and checking out guests. Making bookings and room allocating new bookings. Taking phone calls and dealing with emails, faxes, problems and quieries.
Working at premier inn I have learned how to deal with things on my own. I have really learned how to work as a team by commuicating with my other collegues to get a job done. I also learned how to deal with finance.
I have been very lucky when it comes to my co-workers. The housekeeping team are very easy to communicate with and we all help eachother if anything goes wrong. The reception team are very approchable also. I am always willing to help out when needed.
The hardest part of my job is the hours I have to work. I do shifts so I can be working from three o'clock in the afternoon un till 11 o'clock at nights and then the next day I will be working from 7 in the morning un till 3 in the afternoon so it does't really give me enough rest to start my next shift.
The thing I mostly enjoy about working for Premier Inn is meeting new people every day. We have people from all over the world checking in every day visiting so it is very cosmopolitan.
Groundfloor Team Member (Former Employee) – Birmingham, ENG – 18 September 2015
Over all I have a great team with me and the Duty Managers were great, however the Operations Manager didn't seem to care so all the best Duty Managers left and it was practically the worst employment I have taken.
But I met some great Colleagues and God Bless them.
Duty Manager/Receptionist Night Shift (Current Employee) – Birmingham, ENG – 31 August 2015
It will be good if you are working at a small size or medium size Premier inn hotel. But like me if you are working in a big hotel right in the heart of Birmingham City Centre you will be on your feet all the time. Not only this, you will have to face drunk guests and alot of homeless people, who will try to get in to the warm place and you will have escort them out of the hotel. And dont expect police to come up for help bcoz on week ends theyll be already busy and you will be at your own.
Receptionist (Former Employee) – Birmingham City Center – 29 September 2012
There was never a typical day as each day brought something new. This is what I enjoyed most about working at Premier Inn. Even though the day to day running of the hotel was the same, the communication with the guests made the experience unique and satisfactory. I learned that good communication with the customers/guests and with the staff is vital. Without good communication, problems occur frequently. Also, managing multiple tasks and time keeping was a key to making sure everything ran smoothly. Management was something I feel could have been improved as I kept coming across multiple problems and most of the time, no management was around to help or sort the problem out. Co - workers were all friendly enough.
sometimes got free food from the restaurant next door.