Nights Reception (Current Employee) – Trentham – 14 August 2018
Pay for night shift is not great BUT there is not a lot of work overall on a 11pm-7am shift and I'd much rather work less stressful night shifts than a busy hotel in the day.
As long as you get all required jobs done fast, you get good long breaks and can happily sit and read/watch Netflix/do coursework as long as you are close to reception and keeping an eye on things. You are ultimately responsible for the hotel and all guests whilst on shift so I believe this position is suitable to the more mature and experienced. There should be a minimum of 2 staff working night shift but I have heard of understaffed, smaller hotels only having 1 person which does not sound good.
A typical night shift includes checking some late arrivals into the hotel, very little bar work, closing the bar, cashing up, cleaning the lobby and restaurant, emptying bins, and setting up for breakfast in the morning.
Training is mostly hands on and a series of online courses. You're also sent to do Emergency First Aid at Work course (paid for by the company) and it lasts for 3 years.
Night hours can be difficult for some but generally the max is 3 nights a week unless cover is needed, which allows for better work/life balance. Rotas are provided 2 weeks in advance and management are approachable and flexible if you need specific days off.
Management could be better - a bit too relaxed with no real motivation. Day and evening staff constantly leave tasks unfinished so night shift are usually left to pick up the slack which is pretty annoying.
Whitbread is a big company so a fair amount ofmore... opportunity for progression and regular pay rises. Night shift positions are definitely more secure than day shift too.less
Great team to work with, I was able to learn as i worked
Customer Assistant (Former Employee) – london – 12 August 2018
Time management was vital in Premier Inn as well as any other company. However there were times when employees with shifts starting 2 hours later than mine, will be able to leave at the same time as me meaning that i would be working for longer hours for no reason. Although the team were friendly to me, they were also to easy on the new workers like myself. I would have preferred to be pushed by my fellow workers to fully understand what it means to work, however they focused too much on us enjoying ourselves rather than getting the work experience we needed to gain.
I learnt how to communicate and deal with customers with old ages, attitudes, and even disabilities; this was the upside of working here.
Hardest part was cleaning toilets. Enjoyable part was getting to now the team and even customers.
Premier Inn was a good experience growing within the organisation managing different sites and people. Occasionally you can be micro-managed but it depends who your manager is. You get to learn a lot from KPIs and P&Ls. Managing people. Courses are also available to progress further. Great opportunities for young, willing people to progress. Company also has benifits with the sharesave scheme.
Working with different people. Being empowered.
Long hours, Unsociable hours, Pay increases hard to achieve, Needing to move to progress.
WAITRESS (Former Employee) – Exmouth, Devon – 7 August 2018
Premier Inn was a summer job. Easy-going breakfast shifts and slightly busier evening/dinner shifts. The pay was ok, the tip rules were terrible however. If you were tipped by a customer, even directly, managers would make you put it in a pot. NOT TO BE SHARED OUT, but to go towards someones skydiving for charity fund. Which, was rather unfair. Most staff were friendly and the place itself was nice enough. The hoover was a safety hazard, although managers didn't take this up. Lots of food waste in the breakfast shift, staff cannot take it home despite the fact it will all go in the bin. Our male superviser was a bit handsy and crude to both staff and customers.
Receptionist (Former Employee) – Norfolk – 6 August 2018
Was a lone worker with no support. Never got any breaks, had to make up beds for people that arrived who made a booking at reception- wasn't sure why house keeping had not already done this!! While doing this if someone arrived in Reception they would ring a bell and you had to go and see to them as well. Very stressful at times. Especially if something went wrong, which happened frequently and you would end up with a queue of huffing people in reception who never understand the problems. On site Manager who actually worked shifts on reception -so was never around when they were needed was brilliant but having to work reception shifts was ridiculous. Upper Management, when they came to visit totally ignored me on reception - not very god. Benefits were the best part of the job !!! Reduced rates in the restaurant and hotel accommodation. The rest of the staff were brilliant. Had to do a lot of lone online courses in a portal which was really boring and you don't really understand it !!
Reduced rates in the restaurant and hotel accommodation. The rest of the staff were brilliant
Lone worker, no Management support, very stressfull at times
Job was very busy at times customers could be difficult and some of them are liars and management never believe staff always short staff and don't expect to be paid for what you work that month as they have a labour budget and if they go over it they don't pay you till the following month not good staff you work with was young but had a great rapour with made the job bearable
Expect to be investigated for any infraction and disaplined for it
Don't expect the management to believe you or help you
Team Member (Former Employee) – Edinburgh, City of Edinburgh – 1 August 2018
I stayed for a year at the premier inn becoming a HK supervisor first and then after a year moving to the ground floor.Housekeeping didn't have enough hours and they were forcing us to finish rooms until noon or 1 pm although we started cleaning at 9 am.Impossible!They wanted us to force housekeepers to clean faster they didnt care about high standards the only thing they wanted was to save money for the company!Ground floor experience was poor.I decided to move there for enhancing my cv but I barely had 2 shifts at the desk, the rest was breakfast and split dinner shifts.Trying to evolve didnt have any result as they have their people and their favorites from the head offices so the managers knew who was to become duty manager or assistant operations manager so I didn't stood a chance!We didn't have breaks only a 20 minute on early shift that they were deducting from payment as they were giving us breakfast..Some times the buffet was empty because breakfast was busy and people were eating everything so nothing was left for stuff kitchen didnt want to cook for us extra.Avoid there are better hotels like Apex or even smaller chains..
Cook (Former Employee) – Hemel Hempstead – 30 July 2018
worse place ive worked and wouldnt wish it on my worst enemy, they want blood from a stone. I did learn new skills but only because i was thrown in at deep end and had no choice but to struggle and learn
Housekeeper (Former Employee) – Liverpool, Merseyside – 21 July 2018
My typical day at work was waking up and going into work for a few hours and I cleaned up for people to come and have an enjoyable stay in the premier inn I also faced new challenges and also cleaned up to the hotels best ability I loved working in the premier inn I meet new people and learned how to communicate with new people
I worked for almost a year as part of the management at hub by premier inn. Initially it seemed to be a very good job. But as time went on it became apparent that one thing is most important- profit margin. Myself and the rest of the lower management team were worked into the ground. Heavy manual work, the least amount of staff on shift possible, unrealistic targets and very low hourly rate for our responsibilities. I don't blame my manager(s), I blame the business model and the necessity for the management to stick religiously to it to save their self, their bonuses (which at my level I wasn't entitled to) and the possibility of them climbing the ladder. Sometimes I would go seven or eight weeks without a weekend day off and often had to stay behind after my shift to finish essential work. Not for me.
Warehouse Operative (Current Employee) – Middlesbrough, North Yorkshire – 13 July 2018
I have worked at premier Inn for a number of years now and unless you have a degree and your on graduate training programme, your unlikely to progress within the company. Management show no intrest in developing staff as this does not increase their bonus. Wonderful staff but management are solely bonus driven and will happily throw staff under a bus to hit targets, I.E cut hours,reduce staff numbers etc Premier Inn would be a good stepping stone job but not a career choice. Only take a job here if you have no other options but don't expect much apart from being overworked and undervalued.