Counter Manager (Former Employee) – Cardiff – 18 April 2018
very busy environment, completing all manner of post office counter work. Processing various benefits car tax, utility bills, personal & company banking, mailing and lots of administrative work. I learned customer relations, money handling & accounting and bookwork. Management were very organised and efficient and run the post office very well. workplace culture was friendly and efficient. The hardest part of the job was detaining people's benefit books as directed by government. The most enjoyable part of the job was helping people.
Well respected job in local community.
relentlessly busy from open untill close, often had to skip lunch and breaks.
Branch Manager (Current Employee) – Essex – 5 April 2018
The post office such a large variety of services that it takes years to feel comfortable with any position in the company. There are a number of potentially dangerous repercussions with the law for mistakes made, but very little in the way of incentive to working alongside those risks. With the lack of government funding the hours are being cut from the business, but more is being asked of the employees with less time to accomplish it. Much of my time in the post office has forced me to work 6 day weeks, cancel planned holidays, and sometimes work without breaks because of staffing issues that aren't resolved as a priority amongst higher management. In comparison there has been very little to be considered positive to hand in hand with the negative. Christmas is always the hardest time of year in the job, but oddly is the most enjoyable because the customers can be the best part of the job provided you are great with customer service.
Branch Manager (Current Employee) – Abergavenny – 25 March 2018
A lack of support in my most recent time within the company. I am very sales driven which was recognised. Too much favouritism within the area which went from the tip of Cornwall to Gloucestershire, across South Wales and the South coast of the country.
Postal Officer (Former Employee) – London – 11 March 2018
Every day was different, and every customer was different. Loved the variety. A very unique job, every day was a learning day, either from the workplace, or the customers. Managers who worked their way up in the job were easier to work for, but the post office started bringing in managers from outside the job, and the culture was very different. It made it an "them and us culture". Some personalities worked with us, but some were a bit of a jobsworth. The hardest part of the job was when they changed the way things were done, but didn't pass the message on. Enjoyed working with my colleagues, met some interesting people over the years, and most of the customers had interesting stories to tell.
Post Office Clerk (Current Employee) – Northampton – 7 March 2018
Selling stamps and dealing with letters and parcels Paying out pensions and benefits Accepting bill payments Dealing with vehicle registrations and car tax Checking passport and driving licence applications Selling travel insurance and foreign currency Making sure the books balance at the end of the day
Paper Girl (Former Employee) – Pensby, UK – 23 February 2018
The paper round fit perfectly with my school life, I was always on time and I even sometimes delivered more papers than I was normal given, as when people would call in sick for the job I would always take the papers instead. I was highly committed to this job and it was an enjoyable work environment.
Brilliant team whom I will miss every day after 31 years together
Assistant Manager Customer Service Consultant (Current Employee) – Bootle, Merseyside – 5 February 2018
I deal with 100's of customers a day with a variety of different transactions - a typical day will start at 9 am as the doors open, I can then have a queue of customers wanting to renew their passports, buy travel insurance or currency or just simply wanting to buy a stamp or withdraw money from their account. I order cash and stock for the office 3 times a week to make sure we run smoothly and sort out the ATM machine to make sure customers who come when we are closed are able to get cash. I do rotas for the staff and have a great team around me who are always willing to help each other out whenever any of us needs help. In general i really enjoy my job and after 31 years will be sad to see my office close down. If i had to pick a hard part of my job it would be when I am unable to help one of our elderly customers who has forgotten their pin number and is unable to access their money in their account, on the upside I can authorise emergency payments and request a new pin number for them so that they get sorted, and this usually results in a lovely box of biscuits or chocolates which makes the whole job worthwhile.
hard work, under pressure, reliable and consistent
Customer Service Consultant / Travel sales (Former Employee) – Blackfriars, southwark station – 4 February 2018
I have worked for this company for 28 years and have seen many changes for the company to now become profitable. It has good benefits if you work hard and can work under pressure. It has enabled me to be flexible from full time to part time , so that I could bring up my children. It was flexible with hours to stay on and help the team, likewise when I needed to take time off . I managed staff and was a solid member of the team who I helped daily with my skill set, especially the newer members, I covered my managers absence, not just on annual leave but often for weeks at a time. I enjoyed helping and understanding the customers needs which could be very demanding and varied. I also continued training and qualified in excellence customer service and travel sales whilst working. I love to learn and become comfortable, enabling me to help others.
reliable salary with 6 weeks annual leave, new changes
not knowing when the next office was up for franchise.
Field Change Advisor (Current Employee) – Field Based – 22 January 2018
Very rare I have two days the same at work, very varied and meet a variety of agents every day. Communication and being organised is key to maintain rapport and being able to efficiently problem solve when or if a situation requires to be able to deliver results. A typical day involves gathering data, being able to relay accurate information to agents, plan and travel to various destinations and deliver results in a timely manner. I manage my own diary which can lead to long hours some weeks especially when having long distances to travel. The hardest part of the job can sometimes be travelling especially covering a large area. Most enjoyable part is achieving results when facing many challenges or problems. When overcoming these issues it gives a great sense of job satisfaction.
Always travelling to different places and meeting new people
Helpdesk & Issues Resolution Manager (Current Employee) – London, Greater London – 19 January 2018
Leading a team of Helpdesk Advisors managing issues & queries from 7,500 Post Offices. Maintained SLA of 90% on first time fix of issues. Maintain the relationship with key stakeholder National Federation of sub-postmasters & Operators, Field teams & other key business areas to support the delivery of a strategic Network Transformation Programme. Responsible for Management Information & reporting, case management & team development, as well as Stakeholder management, including liaison with the Network Business Support Centre & Public Consultation Teams. Carry out compliantly yearly audit plans for the wellbeing for my team.
NT Project - Field Change Advisor (Former Employee) – London & National – 18 January 2018
I enjoyed my time here as we had a very close knit working team, sharing a common desire to succeed and embrace change, No two working days where the same and is was always great to face challenges and have support from other colleagues at all times. A great working environment to get things done.
Team Support (Current Employee) – London – 15 January 2018
Picked up various skills in a team orientated environment. Engage with internal and external stakeholders on a daily basis, keeping in line with business standards. The workplace is a friendly environment with everybody working collectively to achieve the targets of the programme.
Paper Boy (Former Employee) – Maidstone, Kent – 8 January 2018
All I had to do was get up in the early morning and go round to my local post office and gather up all of my papers and then start the short process of delivering them to the local people who had ordered them