Sinking ship unfortunately
Customer Service Assistant (Current Employee) – London, Greater London – 10 January 2017
Great company to work for in the short term.
Long term plans are not very good as Post Office are government owned and are closing down branches or franchising them off meaning that it would not survive much longer.
Typical day at work can include ALOT! Be prepared to not just sit down but to stand up on the self service checkouts, SELL LOTS OF PRODUCTS NOT JUST POSTAGE BUT BANKING PRODUCTS, LIFE INSURANCE AND BROADBAND AND HOME PHONE, listen to constructive criticism, deal with government services we offer, answer some very complex questions and all the meanwhile POST ITEMS TOO!
Lots of procedures, rules, regulations to follow so if you think its a sit down job, GOOD LUCK!
Management are trying.... but again those in the head offices are the ones who are planning to destroy the Post Office and they are doing it as I write this.
Hardest part of the day is having the patience, because the country all seems to think 'The Post Office will do it'. So be prepared to apologise for things that other businesses such as bank staff do for instance sending their customers to the Post Office for forms, advice etc that we do not provide.
The most enjoyable part is the staff members! Old, Young and all diversities that all share a common goal... TO SAVE OUR POST OFFICE.... you will never find that in much places except over here and in the NHS which is also being attacked.
Head Office staff are wasting valuable funds for the post office, Paula Vennells the top lady in the P.O. is a liar and cheat, Long hours, sometimes too short of hours, expensive if you are in Central London for travelling, No scope for the future, Closures of branches