Postal Clerk (Former Employee) – London – 19 September 2018
Having the responsibility of handling money, assisting customers and ensuring their few minutes in the post office is a positive trip, helping other clerk staff in the office and having a drive to pursue more each day, weighing packages and taking in returned packages by customers, ensuring they are kept in the correct places in the correct order. Perform any combination of tasks in the post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders. Being the first attentive in the office when customers need advice for licence/insurance letters, oysters, DVLA and more, helping customers withdraw their money, counting money and helping customers and staff build a mutual trust.
Postal Officer (Former Employee) – London – 11 March 2018
Every day was different, and every customer was different. Loved the variety. A very unique job, every day was a learning day, either from the workplace, or the customers. Managers who worked their way up in the job were easier to work for, but the post office started bringing in managers from outside the job, and the culture was very different. It made it an "them and us culture". Some personalities worked with us, but some were a bit of a jobsworth. The hardest part of the job was when they changed the way things were done, but didn't pass the message on. Enjoyed working with my colleagues, met some interesting people over the years, and most of the customers had interesting stories to tell.
Helpdesk & Issues Resolution Manager (Current Employee) – London, Greater London – 19 January 2018
Leading a team of Helpdesk Advisors managing issues & queries from 7,500 Post Offices. Maintained SLA of 90% on first time fix of issues. Maintain the relationship with key stakeholder National Federation of sub-postmasters & Operators, Field teams & other key business areas to support the delivery of a strategic Network Transformation Programme. Responsible for Management Information & reporting, case management & team development, as well as Stakeholder management, including liaison with the Network Business Support Centre & Public Consultation Teams. Carry out compliantly yearly audit plans for the wellbeing for my team.
NT Project - Field Change Advisor (Former Employee) – London & National – 18 January 2018
I enjoyed my time here as we had a very close knit working team, sharing a common desire to succeed and embrace change, No two working days where the same and is was always great to face challenges and have support from other colleagues at all times. A great working environment to get things done.
Team Support (Current Employee) – London – 15 January 2018
Picked up various skills in a team orientated environment. Engage with internal and external stakeholders on a daily basis, keeping in line with business standards. The workplace is a friendly environment with everybody working collectively to achieve the targets of the programme.
SAP Administrator (Former Employee) – London – 10 October 2017
I spent 34 years at the post office. Starting as a postman in 1971 and working my way up to hHead of Sap implementation team in London. A great company to work for with ample opportunities for those who wish to progress. I still miss the company and would like to start my working life again.
Manager (Former Employee) – Moorgate, London – 28 September 2017
The Post Office is the second most trusted brand in the UK and generally loved by its regular customers.
A typical day at work can be extremely diverse, obviously very much dependent on your role and the Team you are part of.
I learnt a great deal from my experience at The Post Office - both positives and negatives.
Some Managers are very forward thinking and incredibly supportive. Others are very much "old school" and averse to change and progression.
The workplace culture is mixed. There are a number of social events and activities and charitable support but there is still an overall communication issue and some Teams continue to work in silo without collaborating with others working on similar issues or projects.
The hardest part of the job is really dependent on your remit and the objectives / KPIs which you have been set. These can also directly affect bonuses across the whole business.
The most enjoyable part of the job is the diversity of people. Some employees have only ever worked at The Post Office (40 years plus in some cases!) working alongside newer employees who have worked in a more traditional, commercial environment.
The Post Office really is its own "bubble world" and I have not encountered another business like it in all of my working life.
Extremely employee focused, good pension plan, competitive salaries with a structured bonus scheme dependent on personnel grade.
Old fashioned and not forward thinking, employ too many Contractors on ridiculous daily rates with little knowledge of the business.
Team Leader/Delivery Driver (Former Employee) – London, Greater London – 12 June 2017
Colleagues at work makes it easy to want to be at work, learnt a lot about life talking to colleagues of different life stories. The managers makes the work sometimes difficult by not been easy to work with. The only hardest part of the job was the driving and getting a parking space to carry out your cash deliveries. I certainly enjoy the reward of making customers happy after and see there reactions.