Assistant Post Master (Former Employee) – Sheffield, South Yorkshire – 5 November 2018
standard customer serving job, customers range from nice people to horrible people, and you just have to deal with them all. Lots of money handling, so antibacterial wipes and hand wash are recommended.
flexible working hours
having to open and close outside of working hours.
Fantastic place to work - when you're not franchised off
Branch Manager (Current Employee) – UK – 1 November 2018
Fantastic rates of pay and working hours if working for Post Office Ltd (In a 'Crown' office). Unfortunately there is no longer any stability in the Crown Offices as they are franchising off the branches, reducing standards and with no thought for the staff or customers. The senior managers are underhand and get rid of hardworking and profitable offices without any care for the staff and their families, or for what the customers actually want. 20years ago you might have got a career with the Post Office, but not any more.
Post Office Counter Clerk (Former Employee) – Tetbury – 8 October 2018
The customers are great and always prepared to learn your name if your a new face and they always like to get to know you well as they believe they will feel more at ease with you handling their money and their banking stuff
Depending on management but in my experience it would be the manager
Post Office Assistant (Former Employee) – Bradford, West Yorkshire – 1 October 2018
I had a good and enjoyable time working at this place. The staff were extremely helpful and this helped me in giving excellent customer service. I enjoyed team work which is an important asset. I felt like a family member
Customer Service Advisor (Former Employee) – Yorkshire and Humberside – 28 September 2018
Used to be a great job, varied transactions, meeting nice customers and helping them. From Banking, pensions , Travel, Dvla, Passport Agency , Insurance as well as traditional postal services . You have to be interested in learning about the different services as there are a wide variety of products . Pay is good and benefits package, unfortunately gone from a public service to a hard sales culture, be prepared to upsell on everything, even a stamp, and you will be measured on this . Personally it has spoiled the work place environment and is now a " cash cow " in selling to anybody and aggressive management to put.
Postal Clerk (Former Employee) – London – 19 September 2018
Having the responsibility of handling money, assisting customers and ensuring their few minutes in the post office is a positive trip, helping other clerk staff in the office and having a drive to pursue more each day, weighing packages and taking in returned packages by customers, ensuring they are kept in the correct places in the correct order. Perform any combination of tasks in the post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders. Being the first attentive in the office when customers need advice for licence/insurance letters, oysters, DVLA and more, helping customers withdraw their money, counting money and helping customers and staff build a mutual trust.
Manager or clerk or supervisor (Current Employee) – Wiltshire – 17 September 2018
A place of work where you can give money away every day and see pleasure in your work. To engage with all types of public life. To listen to people and never judge and knowingly make their day every day
Counter Clerk (Former Employee) – Essex – 15 August 2018
Governments over the years have badly let down the post office people still perceive the post office as a public service its not really any more the sales targets have seen to that really needs to privatised to save it like the royal mail group has then the funding issue can be resolved and they can stop closing them down
Post Office Manager (Former Employee) – Tyne and Wear – 13 August 2018
I always enjoyed my job as a Post Office Clerk meeting customers,helping them with their queries to a satisfactory outcome.I particularly liked the variety of the work dealing with passports,DVLA , Royal Mail,banking,you didn't know what you were going to do to help your next customer. I enjoyed being part of a team, working together.
Assistant Manager (Current Employee) – Aberdeen – 19 July 2018
In the post office you have to be ready for anything. We can have extremely busy days and oddly calm days. We have a variety of services and our customer base is extremely large. Working with different services means different situations from handling mail and ensuring customers items are delivered, to foreign currency and a variety of insurances. Ensuring customer satisfaction is the common aspect of the role. The management will be dedicated to ensuring the customer has the best deal. Its really enjoyable meeting so many people and getting to know your regulars, they can make your day when the pop in to pay a bill or send a card.
Counter Clerk (Current Employee) – Enfield – 5 July 2018
its a very long day at work, serving and talking to customers all day at work whilst carrying heavy items too. the working culture is amazing, friendly nice supportive colleagues. A serious downside is you dont get to take break properly because queues get so long and manager will call you out to help.
Newspaper Distributor (Former Employee) – Northallerton, North Yorkshire – 21 June 2018
Despite the early hours and low wage, the job was flexible to suit my needs and the management was lovely. The work allowed me to get to know my local area better, it was a shame my local branch soon closed down.