As it was a few years ago not sure of the process now as things have changed so much
Answered - Self Employed with husband post office counters (Former Employee) - Clacton-on-Sea
The office where the process began is the place to start your enquiry
Answered - SAP Administrator (Former Employee) - London
If they know you maybe able to but sometimes not easy.
Answered - Customer Service Advisor (Former Employee) - Gorton Manchester