Plusnet
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Plusnet Employee Reviews

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United Kingdom150 reviews
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5.0
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The company treats you like a person and not just a cog in a machine . Great perks and lovely staff . If you are willing to put the effort in you will reap the benefits .
Pros
Perks Galore
Cons
Need more hands as very busy busy busy
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2.0
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When I first joined I got a good impression of Plusnet, however that soon changed after a couple of weeks in the business. Support is never available, prepare to put your customer on hold for upwards of 10 minutes while trying to get hold of a manager. Managers only care about stats. The customers are absolutely awful! Majority of managers are absolutely useless. This job caused me so much unnecessary stress due to the way the company is run. I predict the company won’t last much longer, ever since it has been taken over by BT it’s turned into a corporate shambles. Higher management dont have a clue. Also, the way Plusnet responded to the pandemic was absolutely awful. Didn’t get sent home until MAY and the social distancing was non existent. Only positive about working here was some of the people and free lunch. No room for advancement. Dead end job.
Pros
Free lunch
Cons
Everything
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5.0
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No 2 days are the same and all calls are different. There is ongoing training and lots of support from team leaders and staff. The best part is free food in canteen 🙂The management try there hardest to make it fun and enjoyable to work at plusnet. There is scope to transfer to a different department
Pros
Free meal, training
Cons
Long hours and unpaid break
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5.0
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Plusnet is a great place to work, Its not perfect but were is. The staff are great and everyone is friendly and approachable. Been employed here nearly 5 years good job security
Pros
Grest people to work with, free lunch.
Cons
Long hours
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5.0
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I would recommend Plusnet a great place to work.Always supportive and there to help you.Like a family everyone gets on so well.If you have drive and ambition and love to speak to customers its a job for you.
Pros
Free lunches free broadband
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1.0
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I struggle to put into words how bad this company has become since being taken over. The systems used day to day are terrible, old and slow however management still expect unrealistic stats to be achieved. There will be a queue of at least 45 minutes, most days 1 hour, from lines opening to closing and every customer will want to tear you to pieces. For this role, the pay is nowhere near enough for what you have to achieve and deal with every day. It’s shocking how many people I know have been off with anxiety and depression just from working here. Don’t do it to yourself.
Pros
Nothing
Cons
The days off
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4.0
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Good company just that call centre work is not for me more hands on and face to face contact than over the phone its nothing to do with the company at all
Pros
Free lunch
Cons
Funny hours
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1.0
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I struggle to put into words how bad this company has become since being taken over. The systems used day to day are terrible, old and slow however management still expect unrealistic stats to be achieved. There will be a queue of at least 45 minutes, most days 1 hour, from lines opening to closing and every customer will want to tear you to pieces. For this role, the pay is nowhere near enough for what you have to achieve and deal with every day. It’s shocking how many people I know have been off with anxiety and depression just from working here. Don’t do it to yourself.
Pros
Getting to leave at the end of the day
Cons
Literally everything
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1.0
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They employed anyone and everyone. So the job was made harder because staff that are bad at the job would mess the provisioning of order up so it would create more contact. No quality checks so all feedback had to be provided for by the agent that came across the issues. The wage is pathetic for the abuse you receive. There is no way to resolve any issues. You simply are telling angry customers that there is nothing you can do for them. No chance of advancement at all. Literally no progression what so ever!
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5.0
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Call centre work isn't for everyone however if you want a change and already have a call centre job or want to see if this would suit Plusnet in my opinion is a decent option. Things aren't perfect and I've been through several managers and had my original team disbanded which impacts job security but after 2 years as in the title so far so good.
Pros
Free Internet, TV package, canteen, BT shares, decent wage, quarterly bonus
Cons
Call centre, parking costs, commute, long shifts
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1.0
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Don't do it to yourself, no career prospects unless you want to be a manager. Call centre is full of suck ups with poor emotional intelligence and lacking basic social skills.
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4.0
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Decent working hours ability to work independently ability to participate in creating and implementing changes for department/wider business manageable team sizes work on behaviour rather than KPI's
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1.0
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I cannot begin to describe how poor this company is. The management, work place environment and culture are vile Couldn't wait to get out. It makes me shudder to think of my time there I am now with a national retailer and the difference is chalk and cheese
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2.0
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I used to work between 6am and midnight for 18k and this shift would always swing. The bonus scheme is an absolute joke. Sales is overpaid, considering they are warm leads and they constantly cause issues. It put an incredible strain on my relationships and for the money and the adverse health effects the money isn't worth it. Pre BT it used to be a nice place to work
Pros
Free lunch
Cons
Terrible shifts and bad pay. No free parking. Sheffield traffic added 2-3hours to your working day
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4.0
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Provided many benefits, including a very attractive compensation package as well as company-wide team building activities. The location is also good, making it a great place to work.
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1.0
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My encounter at Plusnet almost drained me. I was always been stereotyped, Brokedown in tears multiple times working for this company due to the kind of Managers I had, Always bullying and threatening people, more than five people left on my team in 3months. This is not an organisation I would recommend to anyone, Manager made you feel scared and threatened always,I feel no one ought to be treated like a second class citizen. You get threatened with getting P45 in your house every now and then. The managers on my team then need to be reviewed, Favouritism was the other of the day If you of the minority group don't bother looking for a job at Plusnet. Talking from experience.
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5.0
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Was alright until new management came in and thought they was the bee knees, you cant come in as a manager and think your it thank you very much :) enjoy
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5.0
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I completed my 18 month apprenticeship here at Plusnet in just over 12 months. Good plaxce to work for, great employees and management. Good fun to place to be.
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5.0
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on the company and your individual experience while employed there Provide reasons for why you liked or disliked working at the company Ensure any facts you include in your review are tr
Pros
great
Cons
long hours
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3.0
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As above, after over 2 years of working there consistently hitting stats and targets we get no pay rise or if you're a favourite you get a maximum of 2.54% that's for 2 years so you are effectively worth less than when you started to the company. I am a faults agent and if you want to progress off the phone, unless you are a female this is a near impossibility and every door will be closed. Terrible shifts, no progression at all. Holidays are almost impossible to book. Business critical things are implemented and then you are trained on it 6 weeks later. No yearly pay rise. They keep you on a 'learning period' for as long as they can i.e. A year so you dont qualify for bonuses and/or pay rises.
Pros
Free food, although the quality is quickly reducing as BT take further over
Cons
No progression, underpaid, terrible shifts
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4.0
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DIFFERENT SHIFT EVERY WEEK.... GOOD ENVIRONMENT, TEAM WORKING, EXPERIENCE, USING EQSY software, allow different break every four hours,,, also i had a good exeperince there
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