Asistant Manager (Former Employee) – Warwickshire – 15 September 2018
Stay away from this place, it’s a joke really. I worked here for 2 years, the worst job I ever had. No appreciation at all, upper management are a joke and they really do talk to you like dirt!! Disgusting
Assistant Manager (Former Employee) – Warwick – 4 September 2018
Joining Pizza Express was a big mistake. As an assistant manager, I was paid £20k for 40 hours a week.
I found that I was working 45-48 as I felt bad leaving the staff and handover manager if it was busy, you'd have great difficulty trying to claim these back from area manager as it "expected as a manager" to quote his words.
Head office gave very few hours for you to put into the business and they had unrealistic expectations.
I lost my holidays after coming out of training as I was transferred to my base restaurant another, where the managers there already had holidays to take (despite them having had the entire holiday calendar year to have taken these before my arrival). This cost me around £450.
On the upside, the foods very nice and they offer a pizza to all staff on shifts longer than 4 hours.
Waiters can also make a killing on tips, often making more than their wage. However, managers are excluded from the tips - often meaning you were walking out with less than your waiters and pot washers (I kid you not!)
Free meals, nice food
Long hours, no tips for managers, working over your salary hours, lost holiday days, unrealistic expectations, short staffed
Waitress (Former Employee) – Petersfield, Hampshire – 14 August 2018
I began my job and loved it. However the friendly front of higher staff quickly worn off and i couldn't wait to leave. Hours were all over the place and management were not understanding of any issues outside the job itself - eg family funeral.
Pizza Express is a company that offers a fabulous work life balance, really cares about it's employees and spends time and money investing in training. My only complaint is the low wage for management positions, if you paid more you'd be slaying the whole industry because it's such an enjoyable place to work but the wage for Assistant Manager's simply isn't competitive.
Free food, great work life balance, simple straight forward systems
Assistant Manager (Current Employee) – Uk – 6 August 2018
Worked there for over a year as an assistant manager on a basic salary on a 45hr no over time bonus don't happen and people higher then you don't care as long as they see money the amount of discuss that they do kill your overall sells and your management higher then you will tell you to cut staff want here no where to cut. I won't go back and trust me don't apply
Waitress/ Pot wash (Former Employee) – Buxton, Derbyshire – 1 August 2018
Working here was a good experience but I was not happy with the training and the management at all. I got kept as a waitress for basically the whole time I was working over summer and then as soon as management changed over to someone much nicer, they immediately make me a full paid waitress - the only frustrating thing was I was back at Uni the week later, so I was only getting full pay and tips for a week, the rest of the time I wasn't allowed tips and was paid minimum. At pizza express you are required to do almost everything other than putting the food in the oven, this can be challenging and very stressful as you have to run your section, take orders, prepare drinks, desserts and run food, and in my case also do the pot wash. I think as I was getting the minimum pay I should not have been expected to do all of those tasks nor should anybody. I'm not too sure whether it was just this branch that had the waiters/ waitresses doing absolutely everything but it isn't good. They should allocate people certain job roles. I gained a fair bit of experience from this job and the other staff members were kind but I also felt out of place when I arrived because everyone knew each other and they were not very welcoming at first. I would work here again as long as I was put as a fully trained waitress because the training was appalling and pay was rubbish. The most enjoyable part was being able to have some great conversations with customers and engaging with them, and gaining a big tip by the end of it for being so genuine, that is what kept me going.
free pizza, 50% off food, Keep your own tips.
Free pizza became too much and no options for healthy eaters, sometimes sent home after 10 minutes, breaks could be 2 hours long unpaid.
Chef (Current Employee) – North East – 29 July 2018
Takes over your life, with the corporate brand brainwashing employees into spending far too much time at work and thinking about it when not at work. Endless pushing for sales and brand standards. Long trainee period which they are often unwilling to promote you from.
Free meal on shift. Staff discounts through perks at work to lots of other brands.
Long hours potentially, or being sent home early and not given enough hours: seasonally variable.
Food runner (Former Employee) – London – 27 July 2018
I had fun working here, the manager we had at the time was cool and we got along very well but all went wrong when a new manager started. In conclusion I find this workplace to be a good place to work in.
Chef (Former Employee) – Jesmond, Tyne and Wear – 10 July 2018
A typical day for me at work as I was kitchen porter/chef was either coming in to the kitchen and instantly starting prepping food such as pizza/pasta for customers. As a kitchen porter it was using the wash machine for a 5/6 hour shifts cleaning the dishes, helping the chefs with any tasks given. I was appreciative of being promoted to a chef from kitchen porter however I was still forced to do kitchen porter shifts which wasn't explained to me and was also less pay. Management seem like they have a split personality order, they're either nice or horrible to you depending on what side of the bed they woke up on. They would often do bad things which weren't going alongside health and safety standards and if you did the same, they would do everything they could to get you replaced by a new staff member. Other than the management, the co workers are some of the best people I've met and still talk to, to this day.
Free pizza every shift
Poor management, shifts vary from 2 hours to 12, work past your set time to leave