Stressful, lots of pressure and no management skills
customer service advisor (Former Employee) – Runcorn – 22 March 2016
I was at Phoenix customer services based in runcorn for over 2 years.
And it was the worst 2 years off my life.
There is a very big staff turnover. Constantly people are leaving. I must of witnessed around 30 people leave during my time at this company.
The supervisors/management are all from wales (wrexham) and if you werent in the 'clicky group' then you were nothing but a number.
The supervisors are always going in and out on cigerette breaks.
When we needed help there was no supervisors too be seen.
The supervisors were not real supervisors they were being trained to act like a supervisor.
And the way they spoken to me was disgusting. It was like i was a piece of dirt or rubbish.
I was one of the top inbound call centre agents. Averaging to 700-900 calls per week and i got nothing, no recognition, no thank you, nothing.
Instead i got dragged in to the office to tell me i need to do more, i felt pressurized and i started to make silly mistakes and 1 particular supervisor took me in the office and said that they may have to go down the disciplinary route. HMMM i do not think so, How about you stop going out for cigerette breaks and start being more of a team leader.
No scope, No progression, No recognition, No praise, Money is not the best for what you do.
Please think and do not join this company.
I am now free of phoenix yey!
No progression, No recognition, Poor management