Good company to start with if you love animals & the welfare of animals, can be challenging & hard work to proceed from sales assistant to assistant Manager onwards, good place to start your 1st animal job.
Often left running the store by myself which is a bit of a hassle when doing the long list of cleaning tasks. For example I’m supposed to be cleaning out animals at the back of the store whilst also keeping an eye on the till, greeting every customer and up selling everyone who walks in. When working by yourself it’s a struggle to take a consistent break. Trying to eat food out the back in between serving customers (you can take back these hours but you do not get paid for them if you can’t find a day to leave early.) I loved who I worked with and the regular customers were all lovely. However upper management never had a nice word to say. All they care about is sales. Bonuses are becoming harder and harder to achieve and you also loose bonuses for calling in sick (even once.) At the start you we told to believe that the company is one big family and they draw you in with bonuses and all these ethical promises for them all to fall short. Ironic that a business who prides themselves on being ethical pays their employees minimum wages and doesn’t allow them regular breaks? Absolutely no holiday is allowed to be taken in December and you can also not take holiday if another member of staff books it off. Overall the low wages (I was paid £5.90) was not worth the stress and completely killed my passion for the business.
Senior Manager (Current Employee) – Crawley, West Sussex – 19 October 2018
I have been with Pets Corner for over 5 years and I can happily say that it is a company based on a high ethical standard that puts animals first and takes great care of people willing to prove themselves.
There are challenges, and it isn't a job for people who just want to scan things through a till. You need to have a passion for pets and want to help other people do the best they can for their animal.
It is like an open university where you are paid to learn. Most of the managers and senior management have been promoted from within and are all long term employees.
I started as a part time sales advisor and now work at HQ.
Great place to start a career and grow.
Knowledge, great people and meet a huge range of pets. Having a job that is also interesting and challenging.
You don't get promoted straightaway but if you put all your effort in you get rewarded.
Pressure pressure pressure Do not stick to their own values Leave one person to run a shop over Christmas . Wonder why stock gets stolen or sales are missed how can I physically have been serving at the till and up selling s products at the back of the store ? Not physically possible . This meant I could never go to the toilet or have a break . And what’s worse I wasn’t aloud to eat my lunch at the till hideing it from customers so 8.30am until 6 and after if customers still present with no break no lunch no food. And no extra pay and low and behold trying to take your time back your owed . Worse but was I was taking home £200 in commissions as I was a good sales person but some days couldn’t sell and would get told off basically even though I was left to run the shop alone . LOL ! Joke
Brilliant work place that will build you up for greater careers
Sales assistant advisor (Current Employee) – Poole, Dorset – 30 September 2018
Working at PC is brilliant. The staff are like a family and are always there to support eachother, including management. It is a nice refresher to be working in a place that really cares about its staff and the customers.
Classroom training is a great way to get staff engaged, meet others that work all around the country and of course, learn about the latest products and animal welfare. Also you get paid for a full day! Even if the training ends early! The information learned is provided by professionals that really listen to your input and understand your life on the shop floor, as many have come from sales assistant jobs themselves. All information is a big help on the shop floor, meaning that the staff are able to help a customer regardless of the problem.
Destination products are what we get commission on, however, staff are determined to get customers on the right products suited to their pets, even if this means not selling a destination product. One of the highest selling brands in my store is one we do not get commission on, it is sold because it benefits so many of our customers and we get so many great reviews from it. The staff do not force these destination products down customers throats, we advise and explain the benefits of foods that are all natural and healthy for pets, however it is always the customers decision.
The only downside is the pay as it is minimum wage, however my contracted hours are only one day a week, but when requested, I was able to work full weeks, and sometimes in different stores, meaning that I was able to meet more lovelymore... staff members and customers around the area. Management really look out for people like me and are really supportive when I need extra hours. I have been working here for a year and I couldn’t imagine a work place better than Pets Corner. I am due to leave for travelling and university soon and I am very saddened that I will have to leave. However, I have made friends that will last a lifetime, and bonds with customers that are unrivalled.
Senior Sales Assistant (Former Employee) – United Kingdom – 27 September 2018
On first impressions of the company it sounds great. Your told your going to be on minimum wage which doesn’t seem so bad, as your going to gain lots of great commission in store by selling products, mystery shops and audits. Unfortunately this is not the case. During my time working here they just made all of these bonuses harder and harder to get, and the stores flow of customers will never get you commission so that you are on a liveable wage. For example my monthly bonuses was about £10 a month.
The members of staff in store are fantastic, however the same cannot be said about the management of the company. Area managers don’t have time for you, and staff higher up. The company is ran by someone who does not care for his staff, he is just interested in making money. If you compare prices to pets corner to the ones in pets at home you’ll find a lot of product selling for twice the price in pets corner. They say this is to cover the training costs, however the training just runs down companies like pets at home, and they only focus on Great and small products, that is part of the pets family company. Also whilst I’m on the subject of the company owner he is also very unprofessional, so much that during Brexit he sent an email around to all the stores saying how bad it would be if we chose to remain
Please do the right thing and do not work here, your employment will be miserable, and you will be expected to cover many stores, even ones that are a drive away, due to the staff turnover being so high. They will cover you petrol costs, however they won’t take into considerationmore... the time it takes to travel and the petrol payout won’t cover the costs.less
Family ethos from the outside but once your in working for them its a totally new story. You invest more into the job than you get paid for, with weekly pressure to provide cover for other stores on your day off due to a very high staff turnover rate. Not a good balance with work/home life. Low salary and suited more for part timers (2 days a week max)
35% discount on products
expected to travel across the UK for training, low salary, rota's including working 9 days or more is common
Day to day in PC working with lovely shop staff, many nice customers who want to have a chat about their dogs/cats/rabbits etc and I genuinely enjoy helping them. However, higher management make working here miserable with their constant and unneeded criticisms and inability to understand that what they are asking of us is unreasonable and often inconceivable. No issues are dealt with accordingly, as staff we are left not knowing whether we are safe in our job role, although it is preached that we are treated as family. this is not true. Now all of our 'benefits' have been cut we make below minimum wage. Not a career job, don't let them break you.
Lovely shop staff and customer relations
Management are truly awful, ignorant and unprofessional
Senior Sales Assistant (Former Employee) – Ditchling, East Sussex – 25 October 2017
Worst place I have ever worked. The area management for Haywards Heath is absolutely awful. They left me running a shop after 2 days with no proper training . Madness. There is a rodent problem in the store I was put in it was smelly , the management didn't seem to care even though the stock was been damaged and eaten by said furry critters. They force feed destination products telling you to sell their own particular brand even if the customer can't afford , when they don't buy you get criticised for not selling it right, even after only being there two days!
Don't get sucked in to their rubbish when trying to sell the job to you. They tell you that you get all this wonderful training and they are the only firm that do it. It's rubbish.
Met a few nice people (management not inc)
Long hours, not enough breaks! On your feet all day.
Cleaning (Former Employee) – Oulton Broad – 17 October 2017
was a very good fun environment met a load of new people, gave me good opportunities to be able to be more confident and speak to the public, Overall had a good time there learning a load of new things
Management (Former Employee) – London, Greater London – 10 September 2017
The job is ok however you are standing all day from 8.30 till 6 as most of the time you do not get a lunch break! The Rota is very biased if you are related to the people writing the Rota so you find yourself working more weekends etc. Do not like you selling "rubbish" food even when you get shouted at by customers. No holiday allowed at Christmas and you cannot be sick/have a family emergency as you will not get time off!
Long hours. Standing long periods. Work all around xmas.
Sales Advisor (Former Employee) – Essex – 21 July 2017
I loved my job when I first started. Great if you like animals. I learnt lots about nutrition and animal care. After about a year we had a change of regional manager and it went downhill from there. In-store training stopped, Rotas were done at last minute and alway a mess, you are expected to work several days I a row without a day off. If management dont like you, you get ignored, constantly moaned at from head office and generally no support. I met some lovely people and made some good friends working here. But don't expect to have an amazing career here unless management chose you as their puppet. This is reflected in the fact that the company has an extremely high staff turn over.
Assistant Manager (Current Employee) – London – 9 July 2017
Very rewarding if you love animals it's so worth it! If you don't love animals it might not be worth the effort and dedication. Pay is a little low but lots of room for progression for the right candidate.
I previously worked at Pets Corner for about a year, and I cannot describe how awful it is to work for this place.
Often times, you're left struggling as the district managers are given too much work to balance, and the normal shop managers are left with the broken pieces to pick up. By this, I mean that they usually can't get in cover, so people don't get time to actually book off any days or times during the work week.
People were lovely to work with and I had made some very lovely friends - I will miss working with them, however, working here wasn't worth it.
You're practically paid peanuts because why would a very well done business want to pay their employee's good money if they can have every penny to themselves?
It says that they offer £7.50 an hour for the MANAGER job (sales assistants are paid even less!), however, usually if you don't meet sales, then you won't get this money. That is the only way you can achieve earning that amount.
A typical day consists of waiting around in a shop that's freezing cold as the company refuse to pay for decent heating, waiting for customers to come in and buy pet food.
Not to mention, forcing their own brand onto customers, convincing them it's the best as it's more money in the companies pocket, rather than your customers. This can often times result in a customer feeling very pressured and returning the food during the week. So no commission for you or your store.
Commission works on the basis of how everyone in your shop does, not you. Every month, everyone gets a slither of commission based on the itemsmore... you force on customers.
However, the customers (majority of the time) were really lovely, and you get great interaction with dogs. The only highlight of the day.
Overall, working here makes you miserable and bored for hours - you're not paid what the company asks of you.
supervisor (Former Employee) – Berkshire – 9 May 2017
average day. cleaning stacking shelves more cleaning and deliveries. very strict on their guidelines, you can get a verbal warning for not promoting their food brand even if its not the best for the customers animals.Alot of other things that i cannot state on here
get to know customers and their animals, some staff
I have just finished working three years with Pets Corner. I had the most incredible time. They put you through class room training and you learn LOADS. The staff are lovely and great fun to work with. It can be hard work sometimes but the people there make it worth it. Management have been brilliant they are super understanding of any personal needs or issues you might be struggling with. I had loads of time off and not once for a second did I worry. I was supported the whole way through. They bend over backwards to help you, in my time there they transferred me to 4 different stores on my request. Staff discount is awesome I have a zoo so came in very handy. Think it's brilliant you see the MD not many places do that. Overall I had an amazing time I would 100% go back.
i began working there at the age of 14 voluntary my duties included cleaning,feeding and handling the animals, the staff were very welcoming and I very much enjoyed my time there and working as part of a team
This company have an incredibly high turnover of staff & you'll constantly either be working alone, or have an unmanageable workload due to poor staffing levels. You are lead to believe you will receive a high amount of commission at interview/hiring stage, which is intimately false. They pay below minimum wage, and then advise your bonus is used to make this up, so you only break even to a minimum wage level. The management are uninterested in training staff, and you are pushed to sell certain products and harass every single customer who enters the store.
Discount on pet supplies.
Poor staff levels, inconsistent breaks, little training, poor wages.