Retail Assistant (Former Employee) – Leeds – 17 June 2018
This was a work placement I did so I can't speak on the salary and benefits but my time spent here was very enjoyable and the staff were all very friendly, fun and welcoming towards me and helped me with anything I was unsure of.
Store Assistant (Former Employee) – Kidderminster, Worcestershire – 23 May 2018
It's an awful company to work for, it's face fits with these lot they are so judgmental and will bully you if you don't fit in. There is definitely favoritism, they dont care about animal Welfare and the staff are very sly and fake about customers. Would not recommend due to not paying me properly and bullying in the workplace. Very expensive too
Could take my dog to work
Sly fake and colleagues, don't get paid for all hours you work, don't care about animal Welfare
Part time store colleague (Former Employee) – Hatfield – 9 May 2018
A typical day at work would be coming in at 9am, i then would clean out the rabbits and guinea pigs at the front of the store. Once this is done i restocked water and food for all the animals on the shop floor and behind the shop. I would then stock shelves and put up new offers. lunch will be at 12 i will then go back and look after the ill animals and feed them and clean them out.
store assistant (Former Employee) – Bolton, Greater Manchester – 25 February 2018
pets at home was only my work experience when attended school, but it helped me gain the basic skills everyone needs to work, I it helped me be independent on terms of getting to work on time everyday, providing my own lunch etc. it helped me with my customer service skills face to face. it helped my listening skills and how to take instructions well.
Store Colleague (Former Employee) – Tiverton – 5 February 2018
Pets at home is a lovely place to work and you feel like you are a big family. The animal care is brilliant and they do so much behind the scenes for the animals that customers don't know about. The staff act like a big family and the managers actually get stuck in and help you. They will help with animal cleaning when asked and dont treat you any differently. The company do help you to get higher in the business and also be able to specialise in different subjects that you are interested in. Overall one of the best companies i have worked for. The only negative and reason i left is the hours and pay as the stores are open until 8pm in the evening and sometimes you have to start at 6am if there is a delivery.
Store Operative (Former Employee) – Shrewbury – 1 February 2018
Like most places the experience heavily relied on management. Not very supportive of employees in full time education. Once my contract was put to 0 hours, I was not told about shifts I’d been put on then dismissed due to not showing up to work... very unfair.
Duties often unfair, 0 hours leading to unfair dismissal
Just be wary if you want to work in a pet shop because you love animals.
Store Colleague (Former Employee) – Trafford, Greater Manchester – 25 January 2018
As with most retailers, run on minimum staff to preserve profits. Stores are big, so it gets tough to cover the shop floor and the tills. Pay is just above min wage. Customers have lots of questions about all sorts of things, pet food, pet illnesses, behaviour, training, breeding, etc and will expect you to know it all. Customers bring their dogs in, which is fab. The company 'ethos' is pets before profit which sounds good but isn't always the case. Cleaning, health checking & feeding of pets is left to one member of staff each day. But that member of staff will also have to help customers, cover the till, carry things to cars..etc. So pets often left to wait for food/cleaning or their medications due to this understaffing. Expect to deal with ill animals on a daily basis & sometimes worse, as pets bought in from external suppliers can be weak/overbred (fish especially.) No time to play with, or handle the animals like some people assume. You'll learn lots about each type of pet in store, through workbooks- you're tested on these before you can sell pets. A lot of customers wanting to buy a pet are too impatient to listen to your petcare guidelines. So you can refuse a pet sale if you see fit. Some pets are returned by people because their kids get 'bored' of them- this can be deeply saddening & infuriating as some returned pets are neglected. You have to grow a thick skin to deal with these situations whilst still being polite to that person. Animals go into the Adoption Centre, free of charge to the customer, a nice initiative from the company. Company pays for vet treatments.more... Big stock deliveries, bulky heavy items. Shifts anytime between 6am and 8.30pm. The stores raise lots of money for animal charities which is very honorable. Area managers only concerned about £££, but the staff in the stores are hard working people that do their best, whilst working for a company that in my opinion will eventually wear you down.less
Store staff are humble and hardworking. You'll get to know customers and their pets.
Retail Assistant (Former Employee) – Speke – 24 January 2018
I worked at Pets at Home Speke for 1 week for work experience. The workplace always had something to do and my other colleagues within the workplace were friendly and willing to offer support when needed. I learnt to organise stock on shelves within the store and also learnt basics on working as a cashier. One of the hardest parts for me personally was working with customers with more specific requests such as recommendations and advice, as I didn't have enough knowledge to give sufficient advice; however, I suppose that could not have been helped. This is a very relaxed company to work for and I highly recommend them.
Store Colleague (Current Employee) – Bracknell – 23 January 2018
You won't find a team to work with quite like this anywhere else, everyone is friendly and a little bit crazy and will make you feel like part of the family but the work is hard. It is a very labour intensive job and the customers can be very demanding.
Lots of training
Management gets moved around which can disrupt the team ethos
As I only did work experience for about 3 days in this place i am not very knowledge on everything about it, but the time i spent there i think that i learnt retail skills and sales skills and the typical work day was quite hard.
The job is fulfilling and there is plenty of scope for personal development and advancement. You are expected to work as a team but also be able to work under your own initiative. Working hours start at 6.00 am and finish at 10.30 and the shop is open 7 days a week.
Very long opening hours, you need to be very flexible.
Store Colleague (Current Employee) – Essex – 20 November 2017
Really love working here but I don't want a career out of it. Its great working with animals and the company really does put pets before profit. I really dislike pet workshops, where we teach big groups of children about animal care, even if you are terrified of public speaking they will make you do it regardless. Otherwise its a great job, decent pay.
colleague discount, discount at the vets, lots to train on
Store Assistant (Former Employee) – Bolton, Greater Manchester – 4 November 2017
My role was stacking the shelves , making sure stock on the shelves wasnt running low . Till work 'customer service. Answeing calls and helping with enquiries. Cleaning out the animals . Cleaning duties when we was near to closing . I enjoyed the job as you got to meet lots of different people during the day .