Pets at Home Employee Reviews for Deputy Manager

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bad management higher up
Deputy Manager (Former Employee) –  Northern Ireland16 September 2017
Not thanked for the work you do, the company itself it badly ran. Long shifts, unsociable hours. Free parking, free uniform and some of the benefits are good.
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productive and fun work place
Deputy Manager (Current Employee) –  Chelmsford, Essex15 September 2017
Brilliant company to work for, very good work/home balance. Really take care of all the colleagues, from top to bottom. Very much team focus to ensure all targets and jobs are complete.
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Lovely company
Deputy Manager (Current Employee) –  Essex18 August 2017
I have always loved working here, it's fast paced and they really do keep it fun. Career progression is fantastic. The benefits are also great as well as the salary which is very competitive.
Pros
Salary and benefits
Cons
High pressure
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Great
Deputy Manager (Current Employee) –  Yorkshire23 March 2017
Decent place to work. Great benefits, not alot to hold you back, it is a great place to work and the valiea are lived daily by all colleagues, a business going forward fast.
Pros
Benefits and progression
Cons
None
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colleague are good
Deputy Manager (Former Employee) –  Sutton-In-Ashfield, Nottinghamshire31 January 2017
job getting worse due to share holder exspectations and the current area manager has only his own self interest at heart. Its do what I say not what I do but if you kick up to much of a fuss or if you cry then he will let you do what you want..
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Fun to work there
Deputy Manager (Former Employee) –  Crawley17 October 2016
Fun to work at pets at home although you have to be ready to work hard and long hours. Responsibility for taking care of animals is at the forefront of everything they do and that can be really rewarding. The management in store are great but upper management is harsh and sometimes unfair, there are a few who understand what it is like in store but those that don't are unrealistic in their expectations.
Pros
Fun place to work
Cons
Very long hours
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Room for Progress
Deputy Manager (Current Employee) –  staffordshire17 October 2015
Overall an excellent company to work for, good perks and benefits, rate of pay for colleagues is very good but management pay has room for improvement.
Pros
Discounts, pension, share scheme
Cons
poor work life balance
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work as a team
Home is deputy manager (Current Employee) –  nottinghamshire10 July 2015
the values that the company live by are very good and all colleagues tend to use them for everything, most enjoyable part is that you get lots of training and knowledge about everything
Pros
Great Values
Cons
Long Hours
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Fantastic Company To Work For
Deputy Manager (Current Employee) –  Selby29 November 2014
I have worked for Pets At Home for the last 8 years working in a variety of stores. Although I have been in some challenging situations the company has been extremely supportive to me, meaning that I have developed and progressed when I am ready. There are no 2 days that are the same and with the difficult customers there are also extremely rewarding customers.
Pros
Training and development, benefits and pay
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Fast paced business
Deputy Manager (Current Employee) –  surrey24 June 2014
Retail business that put the pets first. Funding is spent in training the colleagues to a high level in all aspects of animal welfare and the selling of pets to the public. Many people will be very surprised the amount of work that is actually done. It is definitely not just a pet shop.
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Productive and Fun Workplace
Deputy Manager (Current Employee) –  Trafford, ENG11 August 2013
This is a very challenging environment geared to provide world class customer service. It has excellent training programs and opportunities for advancement. A typical day at work involves serving customers and doing day to day management jobs, ranging from cash reconciliation to stock integrity and ordering.
I have learned many skills whilst working here, from time management and people skills to scheduling and payroll.
Every day presents a new challenge as no day is like another and there is always something new to tackle.
Pros
Advancement is attainable within the company
Cons
No paid overtime and some long hours on occasion
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Fun and good team work
Deputy Manager (Current Employee) –  Fife1 May 2013
Cash Handling, stock control, Rota planning, training and development, Pet care and maintenance, Health and safety, team work, merchandising, office duties, computer work and paperwork.

Fantastic customer service.

Great team work and reliability
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Superb values and fun place to work
Deputy Manager (Current Employee) –  Oxford17 March 2013
Pets at Home is a superb place to work and shop. The company core values are strong and encourage colleagues to embrace them each working day, Pets before profit being number one. Each day managers ensure colleagues are kept up to date with the stores performance through daily communication, verbal and the use of notice/white boards. Key KPI's; Sales, Net Promoter Scores, along with daily tasks are communicated in order to keep focus, structure and productivity flowing in store. The management teams are friendly, approachable and engaging. The team is amazing, full of exceptionally friendly and passionate individuals. The hardest part of the job can be educating customers who don't understand that pet welfare must come first and that we are not trying to be difficult when refusing a pet sale. It is difficult to hear someone tell you 'it's only a Hamster' or 'it's just a fish', educating customers like this is challenging but not impossible.
The most enjoyable moments are the pets that come in to store, the cuddles we are privileged to accept; customers dogs excited to see you as they are walking around the store, it never fails to make your day and really helps to build a rapport with customers. Working with such a passionate and dedicated team is an honour. Attention to detail is important to ensure that customers maximize promotional opportunities through the use of point of sale items such as flags and roundels, such items help to increase sales and profit growth whilst assisting stock control management through sales. Watching the business benefit from your own ideas and
  more... passion is exciting and rewarding.  less
Pros
engaging company
Cons
travelling distance
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Good company no advancement opportunities
DEPUTY MANAGER (Current Employee) –  PORTSMOUTH11 March 2013
Pets at home is a very enjoyable place to work it is hard work with heavy deliveries and long hours,its drawback is the lack of advancement opportunities and low salary the poeple working for p a h tend to be very caring and genuine people who are trustworthy and commited to pet welfare,
Pros
staff discount, pension scheme
Cons
long hours poorly paid
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fast paced, hard work but fun
Deputy manager (Current Employee) –  various, south wales20 February 2013
There is always something new to do/learn even after 9yrs withthe company. They are always working on improving welfare for pets and colleagues. the people who complain about bulling/ pet welfare should have been aware of the confidential numbers available to call. There are also things like student contracts/ birthday leave extra time off for 'pet birthdays'(eg 5yrs with the company) The hardestparts of the job are days when you have too much to do like delivery, promo change and range reviews, but I enjoy the challenge. The best part of the job is working with pets, the relationships you can form with customers and freindships within work.
Pros
birthday leave, good holiday allowance, great opportunities for promotion, training
Cons
long hours on some days as a manager.
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Overall rating

3.8
Based on 484 reviews
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