A Typical day would start with inputting my new claims onto the core systems and then reviewing all the information received. Then either contact the customer / third parties for any further information relating to the claim and update the customer regarding their claim. Learning to manage the daily workload i.e.daily post, e-mails telephone calls and new claims, given on top of around a 200 customer case load can be difficult, but finding the balance between all this is crucial to being organised.
Hardest Part would be dealing with difficult customers when already knowing their going through a difficult time, but knowing when to show empathy to the customer is key to keeping a good relationship with your customers.
I love the working own on initiative however working within a good hard working team is always a positive.
Most enjoyable is when a customers claim has come to the end, and with your help there time of unemployment / sickness has been a lot less stressful due to the professional service a claim handler has given them.