Looking for Evening and weekend work
Customer Service Representative (Former Employee) – Southport – 9 March 2016
I am currently a full time parent so working hours would have to be in the evening and or weekend day or evening.
My previous role was in Insurance where I was responsible for giving Insurance Brokers & networks advice on our products,dealing with referrals to and from underwriters and the claims team. I would handle queries about our policies and give customers accurate information on their policies and services.
I learnt about Insurance policies, guidelines set up by FCA. Customer care, the customer journey and various processes and vast knowledge of Terms & conditions and the companies products.
I managed new starters to the company giving them 1-2-1 training. When I worked within Claims for Mortgage products I managed call backs and chasing evidence for clients claiming on their policy.
The hardest part of the job was when a customer was upset due to events in their lives and dealing with challenges the Brokers represented.
The most enjoyable part of the job was making customers & brokers happy, achieving my targets, working as part of a great team.
Offer to earn extra money