Pavers Shoes Employee Reviews

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Dire Company
Store Manager (Former Employee) –  England13 September 2018
Management hours cost nothing, so you can do it all basically. Store ran on 2 staff per day with lunch cover. Not tasking is to take place between 11-4. So your delivery full of customer orders, new stock, replenishment is supposed to sit out the back all day until pretty much closing time and then get sorted... But the shop is busy with customers. The entire day. As there is usually only 2 of you there you end up serving sometimes upto 4 customers at a time. This is a full price shop not outlet, so all of your stock it out the back. Customers usually try on 2 to 4 pairs of shoes on a regular visit, but if somebody has a PROBLEM FOOT you can expect to get out upto 20 pairs and easily spend over an hour with this one customer... Who usually wants your full and undivided attention. Sadly, that can't ever happen as the phone is ringing from head office asking you to check stock for shoes, other stores are ringing to check shoes, you've not noticed there's 15 unread emails on the computer and now you've got a 20 page markdown to do, 15 customers have come to collect their web orders which are still in the box out the back and now they want to try them on, etc, etc. Salary for managers is at absolutely prehistoric rates. I was getting that same salary 7 years earlier at a different job with the same turnover. Bonus is a con, as it's now split into a pool where whichever store brown noses the area manager the most gets "Pavers Points". The more points the more money you get. Exciting! You are supposed to gee the staff up for this bonus and tell them how important it is and that they  more... need to succeed... But they don't get a penny of it! They try to pride themselves on they're quaint family image, but all this actually stands for is a name. That's is. They're so unorganised at head office and nobody communicates with each other and you hit the same stock problems, same maintenance issues, same IT issues over and over again. They will not spend a penny on anything. Their motto may as well be if it's broke, don't don't fix it. The store staff are absolutely brilliant and lots of them have many years service, but it's such a shame they're treated the way they are by Pavers. YOU ARE A NUMBER, not a person - Not matter how many inspirational quotes they send you via email at the start of a week. SHOECARE TARGETS ARE OBSCENE AND ARE ALL THEY CARE ABOUT.  less
Pros
Dedicated store team, Good staff discount
Cons
SHOECARE!!! Amount of workload for small team, Head office hugely understaffed and constantly repeating issues over and over for months, Poor salary, Poor bonus, Nobody ever listens to you
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Bad to worse
Sales Advisor (Former Employee) –  Fleetwood, Lancashire16 August 2018
The store I worked at has a lot of manager changes in the last year. All with a different approach. Currently the manager is lazy and very clicky with some staff and ignores others. The shop is target driven for protection and bags, never hardly achieved but if you do well no praise either. Would not recommend.
Pros
Good discounts
Cons
Unfairness
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good
assistant (Former Employee) –  newport16 August 2018
ok worked within the retail trade assisting customer and replenishing stock also worked in digital tills and using machine to keep shoes new for longer and keeping floor tidy and clean
Pros
good break
Cons
near town friendly
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Productive and fun workplace
Customer Advisor - Part Time (Current Employee) –  Morpeth, Northumberland15 August 2018
Pavers is a lovley store to work for. Management and team are an absolutely pleasure to work with.

The main role as a Customer Advisor at Pavers Shoes is customer service.
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Poor company to work for
Assistant Store Manager (Current Employee) –  Chepstow5 August 2018
Management team rule with an iron fist and focus on negatives only. Over focused on targets rather than service.
Working atmosphere very uncomfortable.
Unprofessional, and ignores bullying
Would not recommend this company as they do not care about staff that are below management
Pros
Customers are amazing
Cons
Negative place to work
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Terrible shop and environment. Cold winter, worn gloves.
Sales Assistant (Former Employee) –  Sussex14 April 2018
Not really nice the team. Bullying. Upsetting.
All about selling shoes care not shoes.
Good pay and bonus.
Great Christmas party, company paid all expenses.
Pros
Good pay, bonus
Cons
Management, training very bad
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All about shoecare, bad management
Sales Assistant (Former Employee) –  North West24 January 2018
Typical day- serving customers, unpacking deliveries, tidying shop floor, customer orders
Targets all focused on selling shoecare not shoes, forcing it onto customers to meet target
Management gave no training and constantly criticising other staff members work
Cons
Management, shoecare
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Poor place to work
Front of house customer advisor (Former Employee) –  Bury25 October 2017
The job itself was very rewarding. I loved interacting with the older generation and hearing their stories. However, the management at Bury Pavers shoes are downright horrible to work for. The tension between staff was unbearable and you can’t seem to do anything right. All your negatives are focused on and any targets achieved are ignored. It is a very target-driven company. If you do not hit specific daily targets, you are taken aside and essentially told off. It is more like a school than a work place.
Pros
Speaking with the customers
Cons
Immature management
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Never worked contract hours always expected more
Supervisor (Former Employee) –  Chepstow22 September 2017
Was supposed to work 20 hours a week was more like 30/35 hours a week. No breaks in the day unless you work more than 6 hours. No air conditioning and very hot working conditions. No regard to work life balance.
Pros
Discounted shoes good location
Cons
No care about staff or work life balance
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Terrible company
Sales supervisor (Former Employee) –  Plymouth18 August 2017
Don't pay staff for all hours worked. Expect you to arrive 30 mins before your pay starts and leave 30 mins + after pay stop.

HR department are incompetent, unhelpful and rude.

Don't get paid holiday entitlement, as they don't stick to the law regarding holiday pay or salary, expecting you to work for free.
Pros
Not really any
Cons
Pay, HR department, Holidays
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Productive and very teaching
Customer Advisor (Former Employee) –  Fleetwood11 August 2017
I believe I learnt a lot from working here and I had no idea there was so much to know about shoes before. Enjoyed my time with the company very much.
Pros
Company parties
Cons
Old manager
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Not good at all
Key holder (Former Employee) –  Essex24 June 2017
The pavers I worked in Essex was a complete joke, you always get overlooked when it comes to promotion as they prefer to waste time hiring outside the company when you have perfectly good staff more than able to do the job. Just because one member of staff had been assistant manager for about 7 years head office automatically think that they are amazing when in fact she was and over paid lazy sales assistant and no one took any action to solve the problem even no that the staff informed the area mangers about 6 times. Best thing I ever done was leave that place. You work silly 4 hour shifts you get no support what so ever.
Pros
Meeting the nice people who work there
Cons
Everything else
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Fun place to work
Assistant Manager (Former Employee) –  Hertfordshire22 June 2017
Great place to work. Daily duties were to run the store and close the store. Serve customers and put new stock out on shop floor. Move stock around dye to seasons.
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Appalling
Assistant Manager (Former Employee) –  Herefordshire22 June 2017
A terrible culture
Senior management are bullies and the sale of shoe care is all.
Customers are sold shoe care they do not need and staff are hourly harassed to sell more.
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Productive and fun staff
Sales Assistant (Former Employee) –  Swindon, Wiltshire11 June 2017
I started working at pavers in 2014 everyone one was very welcoming and I had all the training provided, the job was productive and fun, the hours and pay was standard. I enjoyed my experience being at pavers.
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Just all about the shoe care, not the shoes
Sales Assistant (Current Employee) –  Nottingham, Nottinghamshire23 April 2017
The company pays a very stingy salary to sales advisers, currently £7.60 an hour, a mere 10p over minimum wage. When you work for Pavers you are there to sell shoe care, bags and accessories. They know the shoes will basically sell themselves so you are hugely personally targeted on all other areas and the pressure is overwhelming. It is a very physical job as everyday there is masses of stock and it is just tough if you are off the shop floor dealing with it and aren't serving customers to be able to try and hit your targets, you just go home worrying about hitting your target the next day. I have no choice as I have kids and a family to help support but it truly is a poor company to work for.
Pros
It's employment
Cons
Huge personal targets, constant unrealistic pressure to achieve, unapproachable management stuck in the 80's, poor salary
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Good teamwork,quite fast pace
Customer Service Assistant (Former Employee) –  Peterborough, Cambridgeshire17 March 2017
typical day would include cleaning dealing with incoming stock and outgoing stock, customer orders, customer service and till work. tidying and arranging displays.
Pros
Good work life balance and staff benefits
Cons
Sometimes quite heavy and physical duties
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Fun place to work with a growing workforce
Warehouse Operative/Picker and Distribution Leader (Former Employee) –  York, North Yorkshire3 January 2017
My working hours were between 7am and 3pm monday to friday. I use to get in and load my van and make sure that all other vans were loaded and safe to go out for the day. All my co-workers were easy to get along with and made the job more enjoyable. Management were also easy to get along with and always tried to help out when they could.
Pros
Paid lunch and good hours
Cons
Hard to progress
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Great place to work
Sales Assistant (Current Employee) –  Skipton21 October 2016
Great place to work staff and management are really friendly. Hours are great and fit brilliantly with home life. Staff discount is great for getting work shoes.
Pros
Great team, great hours and great staff discounts.
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No recognition
Sales Advisor (Former Employee) –  North West8 October 2016
The company is only interested in money. No support from area management. My store manager was wonderful but always getting into trouble from above. Staff work hard with no recognition. Poorly structured and badly organised. No training given and no room for progression. Too many rules with little/no substance. The work load is ridiculous when compared with the amount of hours allocated to the store. Awful, awful, awful
Pros
Staff in store
Cons
The company
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Overall rating

2.7
Based on 47 reviews
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