Store Manager (Former Employee) – England – 13 September 2018
Management hours cost nothing, so you can do it all basically. Store ran on 2 staff per day with lunch cover. Not tasking is to take place between 11-4. So your delivery full of customer orders, new stock, replenishment is supposed to sit out the back all day until pretty much closing time and then get sorted... But the shop is busy with customers. The entire day. As there is usually only 2 of you there you end up serving sometimes upto 4 customers at a time. This is a full price shop not outlet, so all of your stock it out the back. Customers usually try on 2 to 4 pairs of shoes on a regular visit, but if somebody has a PROBLEM FOOT you can expect to get out upto 20 pairs and easily spend over an hour with this one customer... Who usually wants your full and undivided attention. Sadly, that can't ever happen as the phone is ringing from head office asking you to check stock for shoes, other stores are ringing to check shoes, you've not noticed there's 15 unread emails on the computer and now you've got a 20 page markdown to do, 15 customers have come to collect their web orders which are still in the box out the back and now they want to try them on, etc, etc. Salary for managers is at absolutely prehistoric rates. I was getting that same salary 7 years earlier at a different job with the same turnover. Bonus is a con, as it's now split into a pool where whichever store brown noses the area manager the most gets "Pavers Points". The more points the more money you get. Exciting! You are supposed to gee the staff up for this bonus and tell them how important it is and that theymore... need to succeed... But they don't get a penny of it! They try to pride themselves on they're quaint family image, but all this actually stands for is a name. That's is. They're so unorganised at head office and nobody communicates with each other and you hit the same stock problems, same maintenance issues, same IT issues over and over again. They will not spend a penny on anything. Their motto may as well be if it's broke, don't don't fix it. The store staff are absolutely brilliant and lots of them have many years service, but it's such a shame they're treated the way they are by Pavers. YOU ARE A NUMBER, not a person - Not matter how many inspirational quotes they send you via email at the start of a week. SHOECARE TARGETS ARE OBSCENE AND ARE ALL THEY CARE ABOUT.less
Dedicated store team, Good staff discount
SHOECARE!!! Amount of workload for small team, Head office hugely understaffed and constantly repeating issues over and over for months, Poor salary, Poor bonus, Nobody ever listens to you
The store I worked at has a lot of manager changes in the last year. All with a different approach. Currently the manager is lazy and very clicky with some staff and ignores others. The shop is target driven for protection and bags, never hardly achieved but if you do well no praise either. Would not recommend.
Assistant Store Manager (Current Employee) – Chepstow – 5 August 2018
Management team rule with an iron fist and focus on negatives only. Over focused on targets rather than service. Working atmosphere very uncomfortable. Unprofessional, and ignores bullying Would not recommend this company as they do not care about staff that are below management
Sales Assistant (Former Employee) – North West – 24 January 2018
Typical day- serving customers, unpacking deliveries, tidying shop floor, customer orders Targets all focused on selling shoecare not shoes, forcing it onto customers to meet target Management gave no training and constantly criticising other staff members work
Front of house customer advisor (Former Employee) – Bury – 25 October 2017
The job itself was very rewarding. I loved interacting with the older generation and hearing their stories. However, the management at Bury Pavers shoes are downright horrible to work for. The tension between staff was unbearable and you can’t seem to do anything right. All your negatives are focused on and any targets achieved are ignored. It is a very target-driven company. If you do not hit specific daily targets, you are taken aside and essentially told off. It is more like a school than a work place.
Supervisor (Former Employee) – Chepstow – 22 September 2017
Was supposed to work 20 hours a week was more like 30/35 hours a week. No breaks in the day unless you work more than 6 hours. No air conditioning and very hot working conditions. No regard to work life balance.
Key holder (Former Employee) – Essex – 24 June 2017
The pavers I worked in Essex was a complete joke, you always get overlooked when it comes to promotion as they prefer to waste time hiring outside the company when you have perfectly good staff more than able to do the job. Just because one member of staff had been assistant manager for about 7 years head office automatically think that they are amazing when in fact she was and over paid lazy sales assistant and no one took any action to solve the problem even no that the staff informed the area mangers about 6 times. Best thing I ever done was leave that place. You work silly 4 hour shifts you get no support what so ever.
I started working at pavers in 2014 everyone one was very welcoming and I had all the training provided, the job was productive and fun, the hours and pay was standard. I enjoyed my experience being at pavers.
The company pays a very stingy salary to sales advisers, currently £7.60 an hour, a mere 10p over minimum wage. When you work for Pavers you are there to sell shoe care, bags and accessories. They know the shoes will basically sell themselves so you are hugely personally targeted on all other areas and the pressure is overwhelming. It is a very physical job as everyday there is masses of stock and it is just tough if you are off the shop floor dealing with it and aren't serving customers to be able to try and hit your targets, you just go home worrying about hitting your target the next day. I have no choice as I have kids and a family to help support but it truly is a poor company to work for.
Huge personal targets, constant unrealistic pressure to achieve, unapproachable management stuck in the 80's, poor salary
Warehouse Operative/Picker and Distribution Leader (Former Employee) – York, North Yorkshire – 3 January 2017
My working hours were between 7am and 3pm monday to friday. I use to get in and load my van and make sure that all other vans were loaded and safe to go out for the day. All my co-workers were easy to get along with and made the job more enjoyable. Management were also easy to get along with and always tried to help out when they could.
Sales Advisor (Former Employee) – North West – 8 October 2016
The company is only interested in money. No support from area management. My store manager was wonderful but always getting into trouble from above. Staff work hard with no recognition. Poorly structured and badly organised. No training given and no room for progression. Too many rules with little/no substance. The work load is ridiculous when compared with the amount of hours allocated to the store. Awful, awful, awful