Patisserie Valerie in Richmond was essentially a great experience for myself, but there was still many things wrong with it. The beginning was brilliant, the main reason i chose this job was that the location was a 15 minute walk from my house, and the tips were amazing, along with free lunch and cakes to go. But as time went on and the staff changed, the store had certain staff that were not suited to customer service, making customers so uncomfortable they would not come back, even the loyal ones. I often had customers complaining about these certain staff and I essentially could do nothing apart from work extra hard to compensate for this. The higher management was awful, there were times when certain important appliances would break and we would wait weeks even months for a repair, I had no real training personally, and ever store seemed to be run differently.
Free lunch, good tips, lovely customers, good location
Management was a mess, important appliances constantly broken and took too long to fix, too much competition, poor staff chemistry