The team its nice but the salary its really bad They want everything from the staff's but didn't want to give nothing instead I have a 40hrs contract but i have just around 37 on the rota this is not enought!!! If its not busy we have less
Chef (Former Employee) – Chesterfield, Derbyshire – 30 May 2018
I worked here for 5 months and it was ok for the work life balance and free lunches and that's where the pros end. The kitchen manager takes every bank holiday and children's holidays off even though the manager has no children. Complete lack of communication regarding bookings and in general. Management skills are really bad in this place and you'll find management are bad for being very two faced. They'll guarantee you hours and then cut them right down. Because of labour cuts you'll find yourself on your own a lot.
Mamager (Former Employee) – Rather not say – 16 May 2018
Worst company I have worked for, higher management only look after themselves and don’t care about lower management and team. It’s all about sales and cutting labour. No support!!! My advice is stay away and don’t bother!
Team Member (Current Employee) – Glasgow, Glasgow – 6 May 2018
Absolutely shocking company to work for. They should be shut down. Non stop bullying and discrimination by the incompetent higher management. Staff turnover is shockingly high for this exact reason. The people in the high management positions are absolutely god awful at dealing with anything, most of them never having worked a hospitality job before becoming a manager of a CAFE! When someone wants to complain to HR who are supposed to help, their complaints just get forwarded to their store manager who then confronts them and punishes them for sending a complaint. You are expected to work for free and if not, you're being punished by getting less shifts. Theyve worked their way around this though, as all contracts state that you can be given 15 hours less or more than your contracted hours and you can do nothing about it.
Nothing at all.
Useless management, no guaranteed hours, unpaid breaks which you MUST take even on a 4 hour shift, constant hour cuts, people working for hours by themselves.
I have worked for the company 6 years now. I started as a waitress and have worked my way through the ranks. I have enjoyed every minute. Strong friendly staff and great team to work along side. If you work hard you will get places. Seen many co-workers progress and achieve within the company. Average pay (national minimum wage) as a waitress + tips which on average I used to receive £20 or so a day which isn’t bad. Duty managers on above minimum wage and senior management on salary. Contracted hours and 5 weeks holiday per year. Company will provide training with in house training by management. Uniform provided, aswell as free lunch, company discount card. I don’t have a bad work to say about them. I have worked across a few stores within my area and find all the teams very friendly and hard working
Head Waiter (Former Employee) – London – 17 March 2018
Great colleagues, and exciting to work as one could meet people from all over the world, but upper management neglects staff and does not provide good working conditions and training, very high staff turnover, which made working even more difficult.
Meeting customers from all over the world
Lack of good working conditions, Upper Management Careless
Front of House Staff (Former Employee) – Cardiff, Cardiff – 28 February 2018
Everyone knows the cakes and the delicious afternoon tea set- but the store was so tiny you only had one counter top to prepare everything on. This would then lead to huge delays in getting the order to the customer- which of course then leads to complaints.
Supervisor/Team Leader (Former Employee) – Manchester, Greater Manchester – 19 February 2018
I was in charge of a team of 14 when I ran the shift, meaning that I had many duties inc, cash handling and daily banking, stock order and rotation, this position has given me skills and knowledge that I can use in my new career as a barber