Would not recommend, awful management
Duty Manager (Former Employee) – Liverpool City Centre, Merseyside – 3 September 2018
I cannot speak for all the restaurants - however I assume there are similar problems throughout this company.
My main problem with Patisserie Valerie (Debenhams, Liverpool) was the disorganisation amongst the managerial staff at all levels throughout the company. From the store managers, to the regional managers and everyone in between.
There was/is certainly a lack of care when it comes to the staff, regarding serious issues which should be at the top of their priority list. These issues regarded not dealing with unpaid holiday payments which were/are owed, amongst the staff.
It goes without saying that paying staff what they are owed should be dealt with seriously, proficiently and most importantly, in a time sensitive manner. There also certainly seems to be a lack of training, since these issues arose due to management not being aware of how the system worked in the first place.
Patisserie Valerie is a company which is extremely over priced for what it is. It really cannot afford to be mistreating its staff.
The staff were lovely, which helped create a good working environment.
Poor management and lack of care for staff members