In this position, I developed new skills and strengthened existing ones such as: key customer service, product knowledge, upselling, and to take the initiative. My daily tasks as a sales assistant where to provide outstanding customer service, work well under pressure, and to suggest alternative solutions to customers. Throughout my time at Pandora I had to do a number of online training courses to keep my product knowledge up to date when new products where released, this would then increase my chance to upsell to customers. On a daily basis, we were placed under high pressure to achieve personal targets and to ensure the stores KPIs where all obtained.
Although I learnt all these key skills, management was very toxic as they cared little about there employees and only cared about themselves, there position in the company, and what benefited the company. An example of this would be when i asked management if i could only work an 8 our shift on Saturday instead of a 4 hour on Saturday and a 4 hour on Sunday to ensure i could have a day off on Sunday to complete college work, they responded with no and as i left the manager said to another colleague "If he carry's on complaining i will simply cut his hours" regardless that this was the first and only time i asked.