Cashier/Sales Assistant (Former Employee) – Islington, Greater London – 10 September 2018
However, my specific shop did not give me the best experience and things like this cause the district to suffer. HR and district managers only look out for those who are closest to them. I think its ideal for those who are inbetween jobs.The customers don't really respect women in the industry and question your ability would be the hardest thing about the job. Although, it is a fast, fun place to work.Most enjoyable part is the tips on big wins and Christmas parties.
senior team leader (Former Employee) – London, Greater London – 9 December 2018
Excellent place to work, but not when you have children at nursery, because there are long hours and a very early shift 6:50am til late. It can be managed if you have a child minder who is willing to finish work at 11pm otherwise it is not recommended. excellent team players especially managers and Hr. Very good atmosphere to work and understanding...well sometimes customers. Above all an excellent DOM who will temporary match you needs until you sort yourself out....this sort of help is ......priceless. I regret of leaving the place due to child care since there was no child minder until 10pm but if i had to do it again i will!! :-)
Network Engineer (Current Employee) – London – 28 July 2018
It offers flexibility, it is a very friendly and supportive work environment. I did not receive as many opportunities for training as suggested during the interview. Too much middle management. Day to day task were not too challenging. If you are not assigned a project, work can be a bit repetitive.
CUSTOMER SERVICE TEAM LEADER (Former Employee) – London, Greater London – 19 June 2018
The hardest part of the job is dealing with rude, abusive, impolite customers, you need to have thick skin to be successful in this job. Managers are usually supportive but upper-level management not so much so, Head office is full of self-absorbed people who know nothing about practical working in stores unless they help out during big events such as grand national.
Once you get your head around working out bets/translating the bets, the job is quite repetitive, and the hours are long, but as long as you have a good team within your store you will be fine!
watching sports, having a laugh with the customers
Manager (Current Employee) – Hackney – 15 June 2018
Working in the bookies provides oppportunities for young people to grow and devleop into management positions that other retail companies do not have. it provideds stability and fleixbility for staff aswell as a decent pay.
No matter what shift you were on when you took over from anyone you had to check all monies were accurate, and there were no problems that needed to be looked at. I was learning something different every day, from all the different bets and offers to using the computer. Very rarely saw the management as everyone was trained to open or close the shop by themselves, if you had any issues there was always someone on the end of the phone. The most enjoyable part of the job was meeting all your customers and getting to know them. The hardest part for me was getting to learn the computers and playing all the different slot machines, I am not very good with technology and believe it or not I don't like gambling.
Speaking to customers and getting to know them.
All the weekend work, not seeing partner as he works away all week.
Cashier (Former Employee) – Coventry, West Midlands – 6 May 2018
great team working ethic great fun engaging with punters and customers great opportunity for overtime management were great in every shop listened to your demands and needs outside of working hours and very flexible
Senior Manager (Former Employee) – South London, Greater London – 7 March 2018
Paddy power do not care about their staff i regrettably worked for them for years. The district managers emotionally bully staff they do not like to leave the company . I was very slowly moving up the ladder from a manager to senior manager with promise of moving to head office which never happened. Once a new district manager took over my district he for some reason took a dislike to me and within a month or two was demoted from senior manager to cashier. There is no work life balance at all, when there are rota gaps they bully you into working or try to sweeten you up to work. I hated working for this company and will never do again!
Senior Manager (Cluster Manager) (Current Employee) – London – 17 January 2018
on a typical day, you are sealing with customers complain as soon as you walk into a store. You get to dealing with customers and colleagues needs before checking business levels and submitting reports to top Management.
On the spot prices such as free lunch
Long shift patterns and lack of communication from top Management
Want you to work all hours god sends, no work balance as long as someone is behind that counter they dont care, no breaks, make a mistake they will disapline you hard. Massive devided between management and shop staff
Assistant Manager (Current Employee) – England – 4 October 2017
I've worked for two bookmakers now. Paddy Power claims to be different to the rest and promises you will be treated better, but aside from the pay, they probably treat you worse.
Constantly working with threats of disciplinaries or the sack hanging over you if you make mistakes or fail to reach arbitrary targets set by head office, most of whom have no idea how life in a bookies truly is.
Single manning morning and night, usually during the busiest parts of the day, only working with a cashier for 6-7 hours of a 14 hour opening time.
Duty Manager (Current Employee) – East London – 20 August 2017
No motivation at all from seniors and less management skills from shop manager. I joined 2014 but since i feel really no motivation at all. I did ask from my districk manager but still no luck. Lack of career progression and i cant wait to get out from here.
Customer Service Team Leader (Former Employee) – Stoke-on-Trent, Staffordshire – 24 July 2017
great place to work, the job is the same everyday but the people you meet make no day the same in this role. You will get to know your regulars and have a great time talking to each and everyone and hearing their stories
Team Leader (Former Employee) – Walthamstow, Greater London – 27 May 2017
Branch based role, focused on delivering excellent customer service in all customer interactions. Managing payments and settlements within the branch and ensuring payments are made correctly. Cash management, ensuring tills are balanced and stored as per company procedures. Being first point of contact for any enquiries, promotions and disputes with the experience and knowledge to deal with or escalate to the appropriate channel. Monitoring my KPI's to ensure I am meeting or exceeding expected levels of performance. Mentoring and coaching of new colleagues, to ensure they were confident with their interactions with customers and familiarity with our software used.