Inputting data to register applications for a range of services. Processing a range of applications, using agreed procedures and guidance, in order to meet service-wide performance and quality targets. Working with the team to provide excellent customer service by: ensuring phone cover during the teams’ core hours and by meeting agreed targets in relation to call answering. Follow all council procedures in respect of customer feedback, including complaints. Using a range of computerised systems such as databases, Excel and Outlook. Data Processing. Providing excellent customer service. • Resolving customer queries via phone email or face to face.