Hard working where you will be rewarded.
Work day for a support engineer will consist of sorting your emails and contacting your customers where you will need to prioritize your responsibilities for the day ahead, so your not clashing with your meeting.
Management is focused on customer satisfaction and KPI's to be met regularly, this will be a weekly meeting for this.
Culture is office - more... or home based work where you need to bring an effective team together to work on the most complex issues and finding out who is your best point of contact for the quickest resolution.
The hardest part of the job is is writing the Knowledge ... - less
ProsLarge company where you can go far if you put the effort in.
ConsLong hours and no pay rises, you need to drive your career