IT Test Analyst (Former Employee) – Oxford, Oxfordshire – 19 November 2018
Overall a good experience working at Opus. I have had very nice work atmosphere. great to start your career. if you are a fresher. learning many new things. Lot of challenging projects for you to gain experience
Change of Tenancy Administator (Former Employee) – Northampton – 1 January 2019
Worked there for 2 years in the customer service department, the company is good if your face fits or love to be treated like a mug. Classic case of one rule for one another for another found the head of department rude along with the majority of HR. The place is a joke. Brilliant place to work if you have no back bone just be prepared for them to rip the soul out of you and for you to want to die by the time you have finished your probabtion period. Which again is another joke within itself 🤷🏻♀️
Overtime was good whilst it lasted but it apparently “ is up to managers discretion” which is also apparently written in your “overtime contract”... my “overtime contract” was non existent as The company don’t actually have one... (I know hilarious) which the company then decided to back track when I asked for a copy of it 😂
Honestly if you like the idea of wanting to shoot yourself in the face everyday and being surrounded by blind people who are too affraid to stand up for themselves this is the right place for. On a scale of 1 - 10 I would rate opus energy being very much like auschwitz.
Enjoy the circus kids ✌🏻🎉
Still trying to work this one out and I left last year 🤔
“Hopeless opus” the customers are not the wrong 🤷🏻♀️
Customer Service Advisor (Former Employee) – Northampton, Northamptonshire – 24 September 2018
Learned how to delegate with customers over the phone and via letters. Dealt with third party companies. developed friendships within the company and various departments, Hardest part of the job was reaching 100% on targets by end of 4 month probation. Most enjoyable part of the job was working with and learning from my colleagues
Commissions Specialist (Current Employee) – Northampton – 11 September 2018
I find the salary and benefits I get with this company are very good and they are very understanding in regards to holidays, sickness and maternity leave. I enjoy the workplace as I work with some really good people however I have found it difficult to advance from my current role plus I do not always feel that employees opinions are listened to on work related matters.
love the company but only advance if your face fits.
anon (Current Employee) – Northampton – 22 April 2018
demanding work, whilst enjoyable has a "squeeze that lemon culture" which often means various departments are understaffed with high expectations to meet the kpis of a fully staffed department. staff turnover high as a result and unhappy throughout the business.
Corporate Sales Support Administrator (Former Employee) – Oxford – 13 April 2018
My daily tasks were not very varied, but I did not mind that at all. Simple data entry mixed with some problem solving and investigation when information was missing. Calm environment, I would recommend working there.
Customer Service Advisor (Former Employee) – moulton park northampton – 15 November 2017
To answer calls in a polite friendly manner to business users for electricity/Gas supply, The queries could be on existing tariffs where they are calling to see why bill is incorrect, to make payment, to change tenancy, to set up a Payment Plan if account is in debt, Occasionally get complaint calls about the service the customer has received where these calls would go to our Customer Care department. Taking between 60-70 calls a day working on a 3 shift pattern 8-4.30, 9-5.30 or 9.30-6 Monday to Friday and one Saturday in every 4 weeks. This is a target driven role. enjoyable part is dealing cutomers hardest part was dealing with angry customers i learnt to manage abusive customers and to do quotations and check tariffs and invoices and take payments over the telephone
Opus was a great place to work at but sometimes the work ethics used to get a bit muddled on the way and the staff were not listened to. The management sometimes forgot that it was the staff who took the brunt of abuse but sometimes no words of thanks were given for good customer service
Customer Service Advisor (Former Employee) – Cardiff, Cardiff – 3 September 2017
When starting the company it was really good but as you settle in they expect way too much from an individual expecting you to complete work that is not under your job role in your job description. The way certain management treat staff is disgusting
Customer Sales Support Administrator (Former Employee) – Oxford, Oxfordshire – 29 August 2017
Everyday is the same day at Opus Energy. It is a job role that requires you to have patience and know the role well, immediately. The day is always predictable and can become tedious. The management aren't the greatest and progression is non existent. The office staff are cliquey and show disdain to other teams in the business.
Procurement (Former Employee) – Northampton, Northamptonshire – 20 August 2017
Good bonus scheme. However in my experience I'd never leave a secure job to work here ever again . Head of Procurement was awful to work for, very clicky culture. Everyone is so used to a high staff turnover it's as though no-one can spare the effort on new starters
Customer Service Advisor (Current Employee) – Northampton, Northamptonshire – 12 July 2017
lovely company to work for. great benefits and good holidays. sick pay not great . a lovely bunch of people to work for though. depending on which department you get into you may .ot have to speak to customers and this is great but if you do have to then be warned they can be quite rude and aggressive. telephony is not for the faint hearted
Office manager project lead (Former Employee) – Northampton, Northamptonshire – 7 April 2017
A typical day at work was ensuring all operators had completed work from the day before with a morning huddle. We would then allocate work for the day ahead and plan for any holidays or sickness. I Learned that every person you manage is different and have different needs to the others. Workplace culture at Opus is very stressful as people are trying to collect debt from non paying customers, so the turnover in staff is quite high. The hardest part of the job was speaking to field sales reps who were having a bad day. The most enjoyable part of the job was setting goals for people and seeing them achieve them.