I personally enjoy my current time with openreach.
Field Service Engineer (Current Employee) – Aldershot, Hampshire – 18 November 2018
I only started working for them in May so I have the advice for new starters.
You start by doing a 10-12 week training programme that consists of learning the job and given a brief understanding of what you need to do.
You are given your own personal van for job use only.
This job can be quite entertaining. I personally drive around listening to my Spotify premium blaring and stop at the shop for food whenever I want.
They seem to expect a minimum of 3 jobs a day, I have had days where I managed 6 but on average I manage around 4. I find the management at times can be bad because even my current manager is not an ex field engineer he is from sales so he doesn’t have the experience and I don’t feel confident asking him questions because he won’t actually know the answer.
The money for me is currently bad in my opinion for the starting wage is around 20k. Finish your first year and money goes up and on top you get a 10% bonus.
At the end of the day, get in your van in the morning, drive to your jobs and if your stuck call an assist or one of the guys you know are usually more than happy to help each other out.
Pole Tester (Current Employee) – King's Lynn – 19 September 2018
Typical day is 9 hours with a 4 day working pattern. Constant training updates and Courses keep me updated for my job. I have regular contact with my line manager. The weather does sometimes make the job more difficult, but being outside has it plus points.
Operational Manager (Former Employee) – London – 14 August 2018
Time management is essential that your day is planned from week to week, ensure the important tasks are completed first, such as health and safety. each day needs to start with a planned outlook for the day what is required for that day what can be moved to the afternoon or the next day and what needs to be addressed immediately.
Engineer (Former Employee) – Midlands Region – 1 July 2018
The culture among the engineers is fantastic and everyone helps each other. Some managers tend to be graduates with little experience, especially of the telecoms industry. Going to work more of a pleasure than a chore.
Customer Service Engineer, (Permanent) (Former Employee) – Essex – 28 June 2018
Excellent team spirit and small touches like one time the CEO Liv Garfield received positive feedback from customer and awarded me with the latest I PHONE. The salary was not fantastic however the autonomy was refreshing in that I managed my jobs day to day with little need of input from my line manager who was great and very very supportive
field engineer (Former Employee) – Scotland – 30 April 2018
intresting job to do on a daily basie never the same problem twice, however when you do encounter any problems there is not enought time allocated to complet said task causing a snowball effect on your preformance rateings which managment then pull you into office for also sending you jobs knowing that you do not possese the skill set to complete the job. the enginners you work alongside in your team are more than willing to help out tho
Engineer (Current Employee) – Scotland – 24 March 2018
all about targets, don't care about employees well being at all, non educated managers with no education, are all corrupt as they are all been best friends within their little circle for 30+yr, no motivation, never appraised.
Customer Service Engineer (Current Employee) – South East Scotland – 2 March 2018
all efforts are put into productivity and can be too stats driven by senior managers, remote working can sometimes be an issue when working on complex jobs, get through a decent amount of work and the managers wont bother you
Engineer (Current Employee) – Cambridge, Cambridgeshire – 13 February 2018
I have worked for BT/Openreach for 20years and I must admit it has got worse, but still a great job if you don’t take any notice of the silly stats which really don’t mean anything 90% of the time as most of it is out of your control, I work a 4day week 36hrs and then overtime so can easily earn 40k a year. It really annoys me of that they do mess so many jobs up and don’t spend the money on the network in the right places but maybe there is a bigger picture they don’t want us to notice. Some managers are complete idiots and ain’t got a clue but some are ok and treat you like a human being. Take away the stats that don’t mean anything get rid of the deadwood managers and fix what we say needs fixing and it would be a much better place to work. But over all it is alright.
Can earn good money if you put some overtime in
Useless stats and don’t spend the money where needed