Terrible company, avoid if you want to keep your sanity
openreach dogs-body (Former Employee) – England – 23 July 2019
Would have given no stars if it were possible.
A typical day at work is abusive customer after abusive customer.
No-one is happy to see an openreach engineer since openreach management has sent one enginer after another, mainly elly and win contractors, who just want to put a socket on pre-existing wiring. Fly a new drop-wire, no chance - elly and win contractor will find an excuse to back it. We have to do it even if you have to pass your finish time, which you won't get paid for. This is on top of unpaid travel to the first job and back from the last. We're expected to work equivalent of 6 days and get paid for 5. Pay and pension for new recruits is rubbish too.
Managers get pally with certain engineers. These engineers have an easy time at your expense, since they don't pick any difficult jobs, and our group average for achieveable jobs per day is artificially inflated by some engineers (the ones pally with the manager), as they able to do more on paper, as they get the easy jobs. It means unless you're pally with the manager, you get all the difficult jobs. This means not only is there an "us and them" with the managers, but also with the "chosen few" on the team.
If you speak up, you will be transferred further away from home and still be expected to be at the first job of the day at your start time.
To sum it up, the customers are rude, the managers are rude, and your colleagues are rude, no matter how hard you work.
Save yourself the night time acid reflux, insomnia etc and find somewhere else to work.