field engineer (Former Employee) – Scotland – 30 April 2018
intresting job to do on a daily basie never the same problem twice, however when you do encounter any problems there is not enought time allocated to complet said task causing a snowball effect on your preformance rateings which managment then pull you into office for also sending you jobs knowing that you do not possese the skill set to complete the job. the enginners you work alongside in your team are more than willing to help out tho
Engineer (Current Employee) – Scotland – 24 March 2018
all about targets, don't care about employees well being at all, non educated managers with no education, are all corrupt as they are all been best friends within their little circle for 30+yr, no motivation, never appraised.
Customer Service Engineer (Current Employee) – South East Scotland – 2 March 2018
all efforts are put into productivity and can be too stats driven by senior managers, remote working can sometimes be an issue when working on complex jobs, get through a decent amount of work and the managers wont bother you
Engineer (Current Employee) – Cambridge, Cambridgeshire – 13 February 2018
I have worked for BT/Openreach for 20years and I must admit it has got worse, but still a great job if you don’t take any notice of the silly stats which really don’t mean anything 90% of the time as most of it is out of your control, I work a 4day week 36hrs and then overtime so can easily earn 40k a year. It really annoys me of that they do mess so many jobs up and don’t spend the money on the network in the right places but maybe there is a bigger picture they don’t want us to notice. Some managers are complete idiots and ain’t got a clue but some are ok and treat you like a human being. Take away the stats that don’t mean anything get rid of the deadwood managers and fix what we say needs fixing and it would be a much better place to work. But over all it is alright.
Can earn good money if you put some overtime in
Useless stats and don’t spend the money where needed
Customer Service Engineer (Former Employee) – East Anglia – 2 February 2018
Every second of the day and every movement you make is tracked on the iPhone or van tracker - management will question everything that you have done and how long it took. The job times are too short for the amount of work needed. Little if any help, support or training is given once you finish your initial training. If you do get additional training it's likely to be computer based and in your own time. Team meetings happen every two - three months, so team contact is rare, and again this is often held outside of contract hours. The Company will invoke contractual over time and force staff to work extra shifts when its busy. Management is oppressive, unsupportive and have reduced everything to a stats spreadsheet culture. I would not recommend Openreach as a place to work.
Telecommunications Engineer (Current Employee) – Penrith – 24 January 2018
Working at Openreach is frustrating. I am keen to do a good job, always, and management is not interested in me doing this. The only agenda is hitting targets and the customer certainly does not come first. The tooling and equipment is sub standard and again, they are not interested in improving this. process' are slow and inefficient, and to make things worse, health and safety restrictions slow us down whilst we are pushed to do more work, meaning stressful days are all too common. although pro's are getting to see beautiful properties and meet interesting people. Drive around and work in scenic landscapes and be out and about.
Development is there and being out and about is nice.
Management Structure, Standardisation and Focus is the worst I have seen
Customer Service Engineer (Current Employee) – Bristol, Bristol – 23 January 2018
I have worked for BT Openreach for nearly 5 years and whilst the role of telecoms engineer is good. The management and resourcing is absolutely appalling. Some I have come across lack people skills and will bully if the stats are below average, I know of many engineers who are stressed.
Many situations I have felt I have not had the support with regards to training, stores and departments not communicating with each other and when I asked for extra training at the start I was made to feel incapable and had low expectations and at one point the company was trying to manage me out after 6 months of being recruited which left a stigma.
The stats are a big problem in this company because the focus moves away from preventable maintainance of the cooper network meaning its difficult to get the balance right between efficiency and quality. This also breeds competitiveness and pits managers against each other to get the best stats when so many different factors come into play which are not physically capable by a human.
I cannot say that I trust the management and the direction of the business isn't clear at low level. They're not interested in the customer or area and departments sit on work such as planning new plant in the area. Its an unstructured environment which needs to go back to the drawing board and really focus on preventing maintenance on the copper network rather than trying to save money and maximise profit and rather than using the stats to justify their shortcomings against the engineer!
Wages, Customer Facing, Fleet
Aggressive Management, lack of support, Stress, blame culture
systems enhancement engineer (Former Employee) – Chatham & london – 9 January 2018
everyone i met was generally disillusioned although pleasant enough. the exchanges are filthy & no individual is responsible for them therfore no one cares about them. there are no facility to make a hot drink i had to take in my own kettle cup milk & water - its a very depressing environment to work in.
I didn't learn anything, I was working on IDC blocks that were 20-40 years old, hardly high tech, fortunately i was able to use my skills & ability's gained over the years to complete the work, as the training given to me wasn't relevant to the type of work they required...
i wouldn't work for them again , i wasn't appreciated, my boss although pleasant had no time for me personally - it was just email me when you've finished that job & ill email you the next...
dont pay travel - exchanges are filthy & No one takes responsibility for them
Customer Service Advisor (Former Employee) – Harpenden, Hertfordshire – 7 January 2018
good nice company, with a nice team. management friendly with weekly meetings. pay not great, Normal day will be checking emails speaking with customer over the phone or email trying to fix any problems they may have.
Head of Data, Analytics & Insight (Current Employee) – Southampton, Hampshire – 3 January 2018
Nice people and a lot of opportunity however a little set in their ways. Good work life balance and very flexible. learnt a lot as its a very complex business that has a lot more to it than meets the eye.
Change Manager (Current Employee) – Dartford, Kent – 2 January 2018
I will typically start work at 9am (through choice as I could start earlier or later). I will typically have meetings over the phone regarding the projects I am currently working on. I have the freedom to work from where I choose and when and where I meet people on a face to face basis. The culture in the offices I work in is relaxed but professional with the staff knowing what is required of them.