Openreach Employee Reviews

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1.0
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High pressure and stressful
Operations Manager (Former Employee) –  Coventry, West Midlands17 September 2019
As an engineer a great place to work with the support of the CWU. As a manager it is a stressful and bullying culture on an industrial scale. Promotion is gained on a nepotism not ability and performance is not rated fairly. The management have no trust or faith in the workforce. I was a manager in the company.
Pros
Pay is ok
Cons
Bullying culture
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5.0
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innovative and progressive environment
Operational manager (Former Employee) –  Cambridge16 September 2019
Openreach was a very good company to work for, i was supported in my pursuit of a management position and did well in that aim. The only reason i left was due to the restructuring of service delivery and a financial incentive that was hard to refuse.
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1.0
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Not the best to work for
External engineer (Former Employee) –  Maidstone, Kent16 September 2019
There’s is no consistency with management at Openreach. If a manager gets it wrong he is moved to another part of the business. If it’s an engineer in the wrong. They can expect that they can get dismissed without notice. No consistency. No accountability for management it’s like they are a law to themselves
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5.0
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Long hours but well paid for your work.
Operations Manager (Former Employee) –  Manchester15 September 2019
Best job on the planet.
Well looked after by the Company and the senoir managers.
Great wage and pension.
Plenty of work with the government giving grants out for Broadband provision.
Massive on Safety with zero tolerance for non compliance.
Fantastic training provided.
You get help from great work colleagues who work together with your engineers get all the work out for the Customers.
Always inovating and lots of overtime for engineers.
Customer facing role with some very demanding people out there.
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1.0
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stressful depressing company
Cable Puller (Former Employee) –  Hampshire11 September 2019
management are useless and all power happy and openreach treat you as a number not human being and use to be amazing company to work for and the good thing about openreach so work mates
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4.0
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Telecommunicatuions
Cable and fibre Jointer (Former Employee) –  Various2 September 2019
Create telecommunications Infrastructure in external environment.
Lots of training. work in various parts of the country.
Free PPE supplied with tools.
Pros
Teamwork
Cons
Long Hours
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5.0
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learning enviroment
Openreach Operations Customer Services Engineer (Former Employee) –  Peterhead, Aberdeenshire29 August 2019
good place to work , with a good career path if you are driven and focused and willing learn and adapt ,good team work and working on your own are key skills required
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4.0
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Generally a good place to work
Trainee Engineer (Current Employee) –  Plymouth29 August 2019
I have been with Openreach for just under a year and I feel that generally it is a great place to work. The training process can be quite challenging considering a high amount of new joiners have never experienced anything like this before and it seems like you are thrown in the deep end when coming out of training and going live.

A small amount of people will naturally pick the job up quicker than others and some people do struggle lots when they first come on. I feel that the support is excellent and locally in my area there is always help available whether that is from your patch leads or more experienced colleagues.

A typical day consists of driving round to various places for installations or faults raised which can be really nice to get out and about and see new areas. It can sometimes get lonely but for some types of jobs you do have help and see other engineers.

The travel time is pretty ridiculous depending on your contract. New starters from 2014 have a clause whereby they have to give up to an hours travel unpaid either before or at the end of your start date. That could for example mean you are leaving at 7am to drive an hour up to the road and if you finish at 4.10 and don’t work on you could be coming home at 5.10, none of which is paid.

They have recently changed the patch areas so mine is bigger, which means in some cases I am travelling 1+ hours from job to job, which then has a knock on effect on the time I get home. Some engineers will always be pinned work 10 minutes away from their home address and cover shorter distances which means if they
  more... choose to work on they benefit massively from not giving an hours travel time.

There is currently an ongoing case with the union for this to be reviewed and hopefully it is changed. I hope that Openreach understand in the long run people will be happy to work on and get a customer in service rather than sending a job back at 4.10 knowing that they have an hours travel home.
  less
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3.0
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Great.. If you don't want to progress!!
Telecommunications Engineer (Current Employee) –  Wales14 August 2019
As the headline states! I love the role itself the pay and benifit are great and would struggle to get anything else like this locally. Get out and about faulting or providing new lines and occasionally off on other duties fixing the network and honestly meet some great customers and some great colleagues. BUT, it seems the only way to get anywhere progression wise is to suck up to your manager. I know people who have asked for progression but we then get told other areas can't take on from internal applicants as we have so many new starts coming into the company. So unless we take a pay cut willingly we cannot move around and don't even bother talking to the union about it!
Pros
Meet great people, travel around and pick up new skills.
Cons
Weather can be miserable. No progression. Micro managed
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2.0
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Sink or Swim apprenticeship!!
Trainee Engineer (Current Employee) –  South West13 August 2019
Pros
Van, fuel card, good apprenticeship pay, colleagues, benefits

Cons
The whole apprenticeship needs a overhaul, make time for trainees and stop with the revoling door to churn through trainees to make up numbers to keep up with competitors and work stack. Why not allow training Engineers to be mentored for the first 6 to 9 months to enable them to gain experience in the various and sometimes very challenging scenarios and situations a engineer can face to enable the apprentices to become competent within the role. That way, you may not have so many failing by the way side and leaving due to much pressure to succeed in the role and tick boxes.

Lack luster training and a very steep learning curve for an apprenticeship. Where by the end you'll be crammed with so much info and chucked into the deep end of the network and expected to get on with it and figure it out by yourself with very little physical and practical support to access. Managers are all just stat focused because of pressure from above and pressurise engineers and new apprentices to get the work done in unrealistic time frames with little to no support. It baffles the mind to think that a company of this size and profits is happy to let apprentices go into the field as loane workers after just 3 months of "training " with no field experience and expected to "crack on" and learn the role with so many different scenarios possible and situations you may have face such as, telegraph pole climbing, visiting not very nice customer houses ect. Also, what is with the 1hr commitment for travel at the start and end
  more... of the day. For a 1 years apprenticeship program 9 months of that, is the apprentices figuring out the job by themselves with very little support in highly technical and complex job  less
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5.0
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Productive and fun place to work
Telecoms Engineer (Former Employee) –  London13 August 2019
In general great company to work for, excellent perks, great management, and a great level of support from all engineers, well taught and excellent training.
Pros
Flexible
Cons
Long Jobs
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2.0
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Rapidly getting worse
OPENREACH OPERATIONS MANAGER (Former Employee) –  East Anglia12 August 2019
After 20 years in different roles the company has gone downhill. There is a bullying culture among middle management which rids any team ethos. There are far to many stats to achieve which means when you think you are doing well, there is always someone ready to throw you under the bus.
The restructuring that has just taken place has resulted in anyone with experience and age finding themselves without a job. All of the new management are only worried about managing up. There is no engagement or leadership.
As for work life balance, forget about it. You are expected to work 6 days a week into the evenings.
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5.0
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ok
Customer Service Manager (Former Employee) –  london7 August 2019
ok good company to work for shame about management styles long hours no work life balance bullying and harassment common theme from certain management
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Management is a Joke
Openreach Fibre Control (Current Employee) –  Liverpool30 July 2019
A typical day at work:
Answering ludicrous questions and filling in reports for management, on top of completing your own work. Going above and beyond to help, only to have it dismissed at appraisals.

What I learned:
Management are there for the sole purpose of filling in reports.
There is no advancement as a team member, only into management.
There is an expectation to go above and beyond, which goes unrewarded.

Management:
More concerned with reports than managing people and have no idea how to do the job. Some individuals are protected (from repeated mistakes, excessive smoke breaks etc.) because they are friends with the managers.

Workplace culture:
Many of my peers are great people, which we all agree, makes the job bearable.

The hardest part of the job:
Dealing with management.

The most enjoyable part of the job:
Working with all other team members.
Pros
Salary on the old contracts
Cons
Management
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1.0
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Think twice
Operations Manager (Former Employee) –  Leeds23 July 2019
Openreach or BT as it used to be was a great company until they decided that experience / long service is a bad thing and the older generation were labelled as the cancer within the company. If you are thinking of applying to work for Openreach my advice is don’t the senior team haven’t a clue what they are doing and value no-one
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Terrible company, avoid if you want to keep your sanity
openreach dogs-body (Former Employee) –  England23 July 2019
Would have given no stars if it were possible.

A typical day at work is abusive customer after abusive customer.
No-one is happy to see an openreach engineer since openreach management has sent one enginer after another, mainly elly and win contractors, who just want to put a socket on pre-existing wiring. Fly a new drop-wire, no chance - elly and win contractor will find an excuse to back it. We have to do it even if you have to pass your finish time, which you won't get paid for. This is on top of unpaid travel to the first job and back from the last. We're expected to work equivalent of 6 days and get paid for 5. Pay and pension for new recruits is rubbish too.
Managers get pally with certain engineers. These engineers have an easy time at your expense, since they don't pick any difficult jobs, and our group average for achieveable jobs per day is artificially inflated by some engineers (the ones pally with the manager), as they able to do more on paper, as they get the easy jobs. It means unless you're pally with the manager, you get all the difficult jobs. This means not only is there an "us and them" with the managers, but also with the "chosen few" on the team.
If you speak up, you will be transferred further away from home and still be expected to be at the first job of the day at your start time.
To sum it up, the customers are rude, the managers are rude, and your colleagues are rude, no matter how hard you work.
Save yourself the night time acid reflux, insomnia etc and find somewhere else to work.
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Woeful management
Modern apprenticeship (Former Employee) –  Coventry, West Midlands23 July 2019
a bullying culture, if the local manager likes you, you will be given any training and shift pattern you desire, and the subsequent uplift in salary.
If you are quiet and diligent and generally a wall flower, you will be bullied, coerced into some unsafe working by field based co-ordinators who are time serverd!
Basically if youve been there a few years, your word is gospel, if youre a new starter or ambitious, you will be moved on, until they can remove you from the company. The local management are scared of bright, intelligent engineers.
Make no mistake of the recent rebranding, its great, but the local day to day running is frightful and makes for very negative working environment.
Pros
free tools, reasonable salary
Cons
clique!
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3.0
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Operationally focussed enviroment
Senior Manager (Current Employee) –  London, Greater London16 July 2019
A company who is very focussed on driving the operations
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3.0
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Lunatics have taken over the asylum
Operations Manager (Current Employee) –  West Yorkshire9 July 2019
There is a massive disconnect between what the Directors are trying to achieve and how middle management are trying to get there. Future technologies are exciting but the knowledge and training are being diluted so much there won't be enough experience within service delivery to keep the ship afloat for much longer.
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5.0
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Family feel
North West - Operations Manager (Former Employee) –  North West8 July 2019
When you are working hard and harder every day its great but there is no support when times are hard
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Overall rating

3.5
Based on 235 reviews
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3.4Work/Life Balance
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