Ocado Employee Reviews

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Best in Class
Customer Service Assistant (Current Employee) –  Oxford, Oxfordshire3 October 2017
I have only worked at Ocado for the last few months and I have to say, I am more than impressed with the culture and facilities and benefits for employees. Yes if you crash your vehicle or are rude to customers, you will face action but previous Reviews overplay this. Compared to competitors, Pay and Conditions are excellent and you are well trained and looked after. Yes there are petty complaints that staff moan about like any business and yes, the shifts are a commitment but you get rotas 3 months ahead and swaps and holidays are easy to book. If you enjoy driving and giving good customer service, this is a great job and progression is always on offer if you want it.
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ok place to work
Warehouse Operative (Former Employee) –  Tamworth2 October 2017
this is an ok place to work with good benefits, although the work is a bit monotanous. The managment in my opinion expect far to much in the way of production and only care about figures and little for the individual.
Pros
Benefits
Cons
long hours and compulsery overtime.
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Best workplace in warehousing safe comes first
Personal shopper (Former Employee) –  Hertfordshire30 September 2017
I like it there it was very easy but personal family problems make me move home!if I ever move back to England it will be a pleasure to work there again lot of cooperative people in a four level building every level managers and coordinators watch every detail making the best for the customers
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Unrealistic work
CSTM delivery driver (Former Employee) –  Hatfield11 September 2017
Either have to be there at half 5 in the morning or at 3pm. I started at 3 and got home at half 1 when i was meant to be done at 11. You're given too many drops to do in an hour and the way the route is planned is so that you do a rough loop into London then back to base. Not taking into account the hour time slot the customer has arranged for you to drop to them. Meaning, when you get your route, you're already automatically going to be late for about 4 customers due to poor route planning, and by the time you've done the first 4 drops you're out of sync anyways and have to pull over and ring all the other customers saying you're going to be late which throws you back another half hour. Furthermore, the vans are often loaded incorrectly meaning before you have even left the van has to be reloaded knocking you back half an hour before you've left. The job is poorly organised, the items are thrown in by the warehouse staff so when you get to a drop milk has exploded all over the shopping. Not once did i stop for a break, never finished early, you are truly overworked and your back will be so achey by the end of the day. Honestly, I'd look elsewhere i did two weeks and threw the towel in as the stress i was experiencing was not worth the £72 a day.
Pros
none
Cons
no social life
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Evil
Step-Up Marshal (Former Employee) –  Sheffield5 September 2017
Will blame you for anything and everything
Evil
They book special busses just so they can throw innocent, hard working people under them
They just want to sack everyone all the time
Have a ridiculous staff turn over to get to employee number 10,000 it took them over 70,000 employees
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no social life allowed, stressful job little benefits, wage poor for job demands
Customer Service (Current Employee) –  Leeds4 September 2017
no social life left, stressful job little benefits, wage poor for job demands. Crazy start times, little back up from management, guilty first and always have to defend yourself from any customer complaints, company take no action against customers who abuse you verbally or make false accusations.duty of care is lacking.
Pros
none
Cons
most things
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productive and fun
Call Centre Agent (Former Employee) –  Hatfield, Hertfordshire31 August 2017
come into work and set up your computer, log into your phone.

look at any tasks you may have from the day before.

start taking calls and working.

management is nice and can be very fun however expect you to get your work done.

hardest part of the job is waking up early.

most enjoyable part is being in a friendly environment.
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Great forward thinking company
Operation Team Manager (Current Employee) –  Andover, Hampshire24 August 2017
Long days that often have problems you are unable to influence, but on a good day its a great place to work. Strong management team who care about their people.
Pros
Great place to work if you want a career
Cons
Long hours, no work life balance
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Working for Ocado.
Delivery Driver (Current Employee) –  Avonmouth23 August 2017
Ocado is good to work for if you like to have a set number of drops each day, instead of loads of multi drops, it is a bit less pressure. The driving aspect of the job can be quite enjoyable as you get to see some really nice scenery when delivering to certain areas, but not so good when you get delayed in traffic and have difficulty finding a customers address. You generally work early or late shifts with varying start times, which is good because you can still enjoy part of your day, but not so good when it comes to arranging childcare.
Pros
15% Company Discount
Cons
Weekly pay. No fixed hours.
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good place of work
CSTM (Former Employee) –  Enfield, Greater London21 August 2017
is keep you fit.good place of work avery day is not the same,meet new people and enjoy working with customers,and every day diferent route witch is nice
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Ups and downs
Warehouse Operative (Current Employee) –  Dordon, Warwickshire8 August 2017
Ocado really isn't as bad a place to work as some of these reviews might make out. Currently work in despatch, arguably the most physically demanding area of the warehouse, so yes you will have to graft. The work is repetitive and monotonous but this is unskilled work in a warehouse so what do you expect. I agree the wages are a little low but the incentive scheme can be generous if you are prepared to put in the effort and some of the other none monetery benefits are very nice. Pay is every four weeks and is usually accurate. Long days with early start and no option of part-time it is full time job only.
Very nice staff canteen on site which is cheap as well as on site shop (also cheap).
Management are ok generally but are a few bad ones, it is true that advancement is unlikely despite what the company says but it can be done.
Overtime is always available but poorly paid and the amount of compulsory overtime is increasing as is the overall work load in a shift.
Shift patterns are quite flexible with the ability to swap shifts with others and yourself, request holiday and overtime. Holiday allowance is at the legal minimum after being cut in a recent pay review. Sickness policy is harsh with more than three absences per year resulting in the first step of the disciplinary procedure beginning.
Very high numbers of foreign workers (Romanians and Bulgarians mostly) so it can feel like us v them on occasion.
Job is very easy to land as staff turn over is high so you will practically walk into the job.
Pros
Cheap canteen, bonus scheme and benefits, people, plenty of hours available
Cons
Long shifts with increasing amount of compulsory overtime, pay is still too low but improving
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CSTM - Delivery Driver
Customer Service Team Member (Current Employee) –  Peterborough7 August 2017
Overall a very good company to work for. Being a CSTM, or delivery driver, the job is in fact very easy. No unloading/loading vans, simply turn up, paperwork, out, deliver, home.

One big negative for myself is that there doesn't appear to be any room for progression or promotion. With being a young man, and having a very young child to think about now, this is quite a big let down.

I would encourage people to work here though. Great banter, Team Managers are all a great laugh and really understanding.
Pros
Cheap vending machines, different delivery areas every day
Cons
No room for progression
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Poor (depending on circumstances)
Warehouse Operative (Former Employee) –  Dordon, Warwickshire4 August 2017
Pros of working for ocado
- Good pay
- Ability to move up in the company

Bad points
- Treated unfairly in my opinion
- Pay sometimes is messed up
- Unsociable working hours (up to 12 hours a day)
-Management cant actually "Manage" staff
- Worked like an absolute slave with a small incentive.
- Will use the slightest thing to get you out as was unfairly dismissed for something not even related to my work.
Pros
Sometimes good deals
Cons
Absolute joke of a company
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Just don't bother
CSTM (Current Employee) –  Dordon, Warwickshire2 August 2017
Just an awful soul sucking company. Terrible hours, work most weekends, no support from management team. Get 1 complaint against you, they take the side of the customer every time and get rid of you. Lucky if you can start your shift on time due to your van not loaded on time. Vans are disgusting, very rarely cleaned inside, equipment issued to you is poor - sat navs are useless, always crash and take 5 mins to restart each time.No job security at all. Would rate 0 stars. If you must work here, invest in a large capacity dictophone to record your customer interactions. Only way to save your job if some lying cockwomble complains about you just for £10 voucher.
Pros
None
Cons
No job security. They constantly recruit and lose drivers
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Total joke of a company
Driver (Former Employee) –  Byfleet24 July 2017
Wasted 6 years at this company, they treat you like a slave ( you are only a number). I think stevie wonder was the route organiser as most of the routes were a joke. never had a weekend off, unsociable hours with poor pay. management have no management skills at all (they probably couldn't organise a fry up in a chippy). I got a written warning for bringing my route back to base due to death of my sibling. Then they sacked me for taking time off work sick (I was in hospital - gave them hospital notes). avoid avoid avoid. Go work in mc donalds or sign on
Pros
home time
Cons
Too many to mention
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The hardest part of the job
Warehouse Operative (Former Employee) –  Dordon, UK21 July 2017
Picking and packing in challenging temperatures as I was working in the Ambient & Chilled department. Primarily working in department where the products are kept between -5c to -10 degrees Celsius
Cons
10 hours
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it is nice and cuddly at first but after the 12 week review.
CSTM (Current Employee) –  Enfield, Greater London19 July 2017
When you start it is nice and calm. don't get a lot of drops. After the 12 week review, you get the real experience. This company makes 1 bilion PROFIT A YEAR but can not afford to give you proper decent equipment to do your job. The management are the nicest I have ever had, really calm and friendly. Just show respect and you get respect back. The hardest part is taking heavy items like 2L bottles of fizzy drinks, packs of water, 10 kilos of rice, 5L of oil. These are not just one, you could get 10 or 20 of them to 4 floor no lift to a council house where the benefit people live or to central london companies. I personally don't find something enjoyable to think of apart from if you finish early you MAYBE allowed to go home early and get paid for it. But that hardly happens. Be prepared for usual monthly penalties, such as parking, restriction fines. They say they appeal but they don't try harder. This is a problem because you are following a sat nav system given by the company that does not follow restriction signs.
Pros
can go home early and wekly pay.
Cons
lots of fines to pay, lots of flats to deliver. if you are based near london.
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Awful company to work for
Delivery Driver (Former Employee) –  Birstall17 July 2017
Management are awful, don't care about you what so ever. In a nutshell the only good thing about working for ocado is the customers you deliver too...
Pros
none
Cons
everything
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Worst job ever
Driver (Former Employee) –  Knowsley16 July 2017
Worst job ever ,bad work times allways in rush hour traffic ,no one gives a toss as long as you get the delivery done ,cameras in the vans watching u all the time overweight carrier bags ,make your back breaking work like walking on egg shells every time u go in ,and you've got to work evening shifts to clear a poxy £300.
Pros
Live around the corner
Cons
Everything
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worth it if you have the patience of a saint and humor of a bi lingual donkey
Personal Shopper (Former Employee) –  dordan warwickshire14 July 2017
If you are Romanian you should find this job is like home from home, if however you are English like me and have the ability to withstand the months of torture of having about as much in work communication as fred west at a parents evening you'll fit in just fine joking of course, but this job is long tedious and highly repetitive the chances of advancement are limited and even if you do the responsibilities do not reflect the pay, the management is limited in its knowledge of how to treat people and requires constant behind kissing for any chance of job rotation, having said all this please don't be put off by the fact the site has a lot of Romanian nationals as once you get accepted by them, they're really quite sweet people who just have a hard time interacting with people from the typical national background, the pay is good but you will require a certain mind set.
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Overall rating

3.1
Based on 365 reviews
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