In my experience the place was well run (although this varies between warehouses) the managers were great and my training was thorough however, working on the warehouse floor is extremely tedious and mixed with the very long hours can be nothing short of soulcrushing. My warehouse was also heavily automated meaning you worked independently at a station and had very little contact with the other workers. The breaks are quite long (2 x 40 min breaks) but are also unpaid meaning you lose a sizeable chunk of your pay. The managers are also very busy so it could be very annoying trying to find them when needed (as some parts of the job have to be approved by managers). The early start time is also very painful.
Good benefits, decent pay, well managed
Long hours, soulcrushingly boring, early start, not much holiday time, unpaid break
Goods In Operative (Former Employee) – Andover – 26 May 2018
was doing really well worked hard then sacked for something that was not my fault not willing to listen to witness statements deleted half the cctv total stich up cant take them to a tribunal as not worked there for two years and they know it
easy enough job
they crying out for staff then sack the decent hard workers
cstm (Former Employee) – Sheffield, South Yorkshire – 21 May 2018
i was told that my shifs would be varied, anything from 5 am start, finishing up to midnite, and lots in the middle of that. but after starting my training i was given my 12 wk rota, which was 2 wks of early starts (5am) and 2 weeks of lates finishes (midnite). not varied at all, nothing in between. spoke to several employees during my traiing wk who said "oh your one of the new starters on the turn around shift are you?" ie terrible hours most of them working fridays, saturdays and sundays. very disappointed, the person who interviewed me shoul have been honest about the hours and days.
I worked for ocado as an HR administrator as I wanted a career in HR. The work was extremely dull and repetitive - the majority of the day was spent booking meetings for HR advisors and printing out letters. The salary was poor being so close to London (18k) and management style was terrible. My manager had no experience in HR and did not understand our job roles in depth. Progression is a problem at ocado, as only a very small number of administrators move onto advisor roles or team leaders because progression is all focused on the graduates (who do the same job but earn 25k starting salary). Only positive was that my team were amazing and genuinely lovely people! Overall, I was disappointed with Ocado.
Dull job, low pay, poor management and no progression
Customer Service Team Member CSTM) (Current Employee) – Knowsley – 30 April 2018
skin and bone you alive worked here too long. and now they started planning after and before times slots. turn around routes so you come back and go out again!!! and alway get back late.. management don't care unless its time to give them a vote ... cant wait to find a new job... Salarys not bad, work almost every weekend in 13 weeks......
I loved every minute working for this company. Sadly I left to try further myself in another career but I would definitely work there again if the opportunity arose. Good management and great staff members.
you work am and pm shifts doing about 10 hours a day you learn how to be part off a team and alone and meet customers management are your typical managers hardest part off the job was the different start times best part was driving across uk
The workplace was good I enjoyed working in a warehouse however I was contracted to do 40 hours without overtime and they began to make me do around 50+ a week without requesting overtime which then made it hard to balance my home life
Personal shopper (Current Employee) – Chilled zone pick – 26 April 2018
I just started here and on nights and pick. It's very fast paced if you want to keep up with targets and alot of walking. I'm loving the job for me it's perfect as I like to keep on the go and busy and also helps lose weight :D I prefer the night shift which is also extra money. My only wish is that they are set shifts. It's hard to get into a routine with sleep when one week you could do 4 nights in a row. Then 2 in 1 off 2 in 2 off and so on. But when you have like 1 day off it's difficult to find a sleep pattern. So I feel set shifts would be better for night shift workers as it's a very demanding Job so you do burn out quickly and walking so much with safety shoes on kills your feet. People so far are very nice. I don't like walking round and not being able to understand a word alot of them are saying and honestly I don't think it should be aloud that way. Everyone should speak the same language whilst at work. But I like the place at the moment and hope I'm here for a while. Great pay for me as I get an extra £400 a month to what I originally earned without any overtime which is great!
Customer Service Team Member (Former Employee) – London – 25 April 2018
I enjoyed the independence of the job and travelling around the country seeing new places everyday as a delivery driver. I met people at the doors of their homes and it was always nice to see the smile of a customer receiving their delivery on time.
I left a secure job for Ocado thinking it would be better- it was not worth it. They hand out disciplinary for anything and everything. Managers don’t say morning to you as you walk in the building. Nobody knows your name just your hand scan number. Expected to drive around for 10 hours straight with a 30 min break that could be 8 hours into the shift. Not good pay for how the job makes u feel. the turnover of staff is unbelievable as they don’t care for people only the company. Do not apply for this job you WILL regret it
Long hours, poor management, dissatisfaction everyday
I have learned many things working here, I have learned how to speak to customers in the right way and how I can help them, a typical day at work includes working on he tills and cleaning and making sure everything looks presentable
Best paid job I have ever had, overtime available too
CSTM (Current Employee) – Leeds – 14 April 2018
How people can moan is beyond me, yes it involves some lifting so what? The people that moan are the one's that have come from a job that involves sat on their rear ends doing nothing for 40k a year. If like me your coming from a job that is £7 per hour then this is quality, you get different rates of pay, basic mon to sat on am shifts then extra on pm and you get even extra om sunday's and if you do any overtime above 40 hours its just short of double time. Easy job aswell you average what 11 to 25 drops, the less drops you get the more miles you have to drive is usually the case, in leeds we cover to hull then the other way burnley, rochdale and everywhere in between. You turn up, print your route off you go, no loading or unloading your vans as the warehouse guys do it, its just like been your own boss, stop when you want, eat when you want as long as your on time for your drops your left alone, been there a few year now and I love it to be honest it beats been stuck inside with a manager on your back.
Van Driver (Former Employee) – Bristol – 13 April 2018
Very hard work, it may seem easy at first but the amount of miles and places they expect you to go are sometimes impossible so you end up on foot delivering. No thanks from management if you go out your way to help and very bad hours
Customer service CSTM (Former Employee) – Park Royal Station – 4 April 2018
The job was very good i really enjoyed it but you never really get to know anyone there as your just in and out. if it were not for my physical condition i would still be there. I really enjoyed the work.
Driving and meeting customers
The smallest mistake and your up against a firing squad.
No social life and complete disrespect from majority of the management
CSTM (Former Employee) – Dordon, Warwickshire – 4 April 2018
Three years and during this time I witnessed a culture of sackings which I feel went against Employment Law. No consideration for the welfare of their drivers. The job itself was easy enough but with some routes not really achievable it placed unnecessary pressure on the CSTMs, and then dealing with the customers face to face, ensuring a great doorstep experience when you ran late. If you want to have no life, see no friends and have no time for your family then Ocado is for you.