Ocado Employee Reviews

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Very weird people
Warehouse picking (Former Employee) –  Dordon, Warwickshire9 February 2018
At first I thought this was a great place to work, but after a while it gets very irritating being told what to do by all the other employees. Almost every single person that walks past your station feels it's their duty to be helpful by getting things for you and telling you what to do. It's very annoying!! Such a strange work culture.

But most importantly the repetitive nature of the work over a long shift is extremely bad on the body. A lot of people working there are in pain, but they have no other jobs to go to so they stick it out.

I bet none of the directors or shareholders would put their kids in a job like this. Such a selfish world.

Shorter shifts and a daily briefing telling everyone to mind their own business would make this a good company to work for.
Pros
Large free car park
Cons
Almost everything
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physically challenging
Personal Shopper (Former Employee) –  Tamworth6 February 2018
Low wages. You are just a number. Management is obsessed with production. Very controlling place to work. oads of running around, freezing cold working in the fridge and freezers
Pros
good breaks
Cons
shift patterns
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Very good place to work
Warehouse Operative / Order Picker (Current Employee) –  Tamworth1 February 2018
I have thoroughly enjoyed working here however it does feel very secure due to the way their absences work, their is a 13 week probation but the managers and other staff are amazing and I love going to work, The other reviews I have read only really apply if your a party lad/lass and want to go out on the lash constantly then this role would not suit you due to the hours etc but other than that its an brilliant place to work
Pros
great understanding management
Cons
your not paid for breaks and the system in which sickness abscences work
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Fun Workplace
Delivery Driver (Current Employee) –  Milton Keynes, Buckinghamshire1 February 2018
Ocado is a very good place to work for, very professional and very friendly. always willing to help with any problems on shift and off shift.
fair work load between all drivers
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You are very replaceable no job security
Van Delivery Driver (Former Employee) –  Park Royal1 February 2018
At Ocado your just a number when working as a CSTM it's all about the customers forget the employee your expected to go above and beyond but can get disposed of really easily the injuries I've seen at Ocado are so many that you get use to it shoulder problems and back pain are common your used until you have no use honestly stay away.
Pros
Decent hours
Cons
Too many to mention
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Poor company to work for.
Cstm (Former Employee) –  Milton Keynes, Buckinghamshire30 January 2018
The ethos is amazing. The execution when 'just right' is amazing. The difference to all the other "competition' is laughable , they truly do not stand a chance. Having said that, to work for Ocado you must be prepared to give up your life. The shifts are horrendous. If you as a CSTM go the extra mile noone will actually see. Customer will never (or rarely) pick up a phone or write an email to commend you. They will however complain the second your a minute late.

The training is amazing and this is NOT sadly backed up by management once your in the role. often purely due to route planning and uncontrollable events such as weather , traffic and other factors. The employee turn over is ridiculously high for a reason. They want the best but train you to do one job and then ask you to do another.

Talking to the customer, building a raport WAS ocado special standout amazing thing. Plus we would deliver anywhere. Now.. we throw the food (almost) .. lauch the prerequisite verbal spiel and GTFO of there.

The company is fast becoming a joke. Do not go there. Unless your single and need 3 months good money and dont mind putting in 60 hour weeks as in probation first 6 weeks of shift your on no sunday or premium routes. ( aka money days). But once you are they money is nice.. Put in overtime you can really earn.

I see alot of drivers just take as long as they want on sunday runs. I saw vans parked up and past them 90 mins later they claimed to be stuck in TRAFFIC lmao. good money overtime on sundays LMAO.

This is the type of driver that seems to get past probationary.
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LASTLY.. DO NOT START SEPT-NOV YOU WILL 90% LIKELY BE TOLD YES ITS PERM BUT MIRACULOSLY FAIL PROBATIONARY JUST AFTER XMAS IS OVER.

As i said.. Systemically flawed company.
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Pros
Good money
Cons
No life
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physically challenging and tight deadlines
CSTM (Current Employee) –  Milton Keynes, Buckinghamshire28 January 2018
The day starts with odd shift times anything from 5.30am to 4pm but to get away on time it is always best to get in a little early to sort out route and check van and load.
The management are fine but rules are sticky adhered to even if they are to the detriment of smooth running and the culture is just get on with it and don't challenge any decisions made.
The hardest part of the job is keeping up to route and drop deadlines as traffic holdups are built into the route schedules.
The most enjoyable part is the camaraderie between drivers and being out on the road (if you like driving),
Pros
somethimes able to finish a little early
Cons
always having to get in before start time to make deadlines and disjointed shift rotas
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Hard work but do get rewarded with progression in the business if you work hard
Warehouse Operative (Current Employee) –  Tamworth, Staffordshire25 January 2018
First few works takes some adjusting with the hours and job role. But if you work hard and get on with people it can be enjoyable at times. If you work hard enough it does get recognised and you can progress within this business if that’s what you want
Pros
Canteen food. Incentive
Cons
Early mornings and long shifts
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Good place to work
Driver (Current Employee) –  West Drayton, Greater London13 January 2018
I have learnt to work to schedule, good customer service skills. I like the fact that when you have finished the work you can go home, the only bad thing is the working hours
Pros
Finish early discounts
Cons
Shift pattern
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Picker
Picker (Former Employee) –  Hatfield, Hertfordshire11 January 2018
The worst job ever, the worst management ever, if they don't like you're face you could expect that you can have complains without knowing and for no reason.
You cand get faild without knowing , they only call you to the office and say that you have too many complains and you are not good for the company even if you tried you're best and you didn't even know that you have one complains..i had no absences, no lateness, always trying my best and get field because two of the managers didn't like my face.. so think twice before you want to work there
Pros
Nothing
Cons
Everything
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Fun jobs if you like driving
Customer service Team member (Current Employee) –  Ruislip, Greater London6 January 2018
the job is good for people who like to drive and enjoy speaking to customers. time goes quick and you have a supportive team in the depot to assist you with any problems that may occur.
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No Life. Low wages.
CSTM (Current Employee) –  North West19 December 2017
An unskilled, easy job, but you will work almost every weekend-only 2 weekends off per 13 week rota. Take home is around 320 a week, so very low. Mix of early and late shifts that can hardly ever be swapped due to understaffedproblems-people leave as quick as they join. No progression, pointless wage increases of around 7/8p per year (seriously). Treated like a kid-don’t like something-hard luck. Funeral or wedding on a work day? Hard luck.
Terrible vans that are falling to bits and outdated sat navs. Routes are not planned very well at all.
If you have kids, a wife, hobbies, social life, say goodbye to them.
Staff discount but you won’t be able to afford to shop there!
One benefit is the health care.
Pros
Health care.
Cons
Low wage, work terrible shifts, work every weekend, no work/life balance
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Good company
CSTM DELIVERY DRIVER (Current Employee) –  London18 December 2017
Everything is planned do van checks of you go for deliveries
easy job some time stairs might be problem parking for ocado you are only a number ! but better than tesco asda etc..
Wages are Ok cant complain a lot of bonus and benefits
Pros
weekly wages everything is planned fair company
Cons
shifts might be mornings or evening's - costumer might be rude
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Dartford
Customer Service Team Member (Former Employee) –  Dartford, Kent11 December 2017
Great working for them was great but i had to leave due to hours of working didn't go well with my girlfriends job hours over lapped and childcare was a problem. But the work place is great.
Pros
weekly pay
Cons
sav nav
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Very fun
Customer Service Delivery Driver (Current Employee) –  Leeds, West Yorkshire7 December 2017
Ocado is a good place to work with a good working life balance depending on the shift pattern you work. The job can be demanding in difficult weather conditions but is rewarding.
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Good place to work
Warehouse Operative/personzl shopper (Former Employee) –  Tamworth7 December 2017
Great job but just got to far to travel after 3 years on nights would be a great job if your local or in walking distance overall good place e to work for
Pros
Great staff shop
Cons
Can be long hours
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Groundhog Day
Personal Shopper (Former Employee) –  Dordon, Warwickshire3 December 2017
A typical day involves starting at 0430, going to the brief (where the managers talk about the night shift's progress and any problems that they had. They also tell you whether compulsory overtime is likely. After the brief, you go to your allocated starting floor and are at the mercy of the computer system until you log off at the end of the day. There are two 34 minute breaks and the first one could be as early at 0640 or as late as 0930, the computer system chooses this for you.

Positives:
- 15% off ocado.com
- 3 days off a week
- The app for your roster is very good. You can swap shifts and book holiday.
- People are generally friendly.
- The onsite shop, restaurant and clubroom are good.
- Overtime is often available
- You always work the same shift.
- Good parking.
- Incentives.

Negatives:
- Relentless, monotonous, boring work. You pick, pick and pick all day, with high targets.
- It's like being back at school in some respects. For example being locked out of the system and having to talk to a manager to explain why you were late back from a break. If you borrow something and don't return it, or you forget your ID card, you effectively get locked out of the building and have to wait for a manager to get you.
- Very controlling place to work.
- Annoying break times.
- Compulsory overtime. To be fair, it's usually only about 10 minutes extra, but means that you can't plan the rest of the day in case you have to stay for an extra hour or so.
- They are very inflexible.
- Not easy to report problems.
- Communication is appalling. As an example, managers
  more... almost never give you an update on progress as you get close to the end of the day. Often the totes slowly fizzle away until you start to think "so can I go home now, or...?" This is especially annoying if they announce compulsory overtime and you have no idea whether you'll be there for 10 minutes or an hour longer. Also on this note, they always talk about working as a team in the daily brief but it must be the worst "team" in the world as you can easily go the whole day without talking to anyone!
- You are just a number.
- None of the managers talk to you after your training week, until you get called into the office for a 6 week review.
- No easy way of suggesting things, such as carrying out basic maintenance of the stations.
- Management is obsessed with production.
- Incentives encourage people to be lazy, leaving you to clean up after them and reducing your pick rate.

Overall, I gave Ocado 2 stars because despite all of the negatives, it could be a lot worse. I consider the salary to be about right for the type of work and the perks are nice. I wouldn't recommend working there, but it's better than no job.
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Pros
4 days on, 3 days off; staff discount, people are mostly friendly
Cons
Long days (but fewer working days), relentless work, monotonous, little communication with other humans, compulsory overtime
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Avoid
Engineering Technician (Current Employee) –  Dordon, Warwickshire26 November 2017
Absolutely toxic company to work for, unwilling to compete with wages from other companies. Your job requirements paint a picture of being an integral part of the company and show a fulfilling job role which isn't the case, you spend 12 hours on shift jambusting.
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good rates of pay
Warehouse Operative (Former Employee) –  Watford, Hertfordshire7 November 2017
loads of running around, freezing cold working in the fridge and freezers. retail warehouse for major food chain. good rates of pay for the night shift
Pros
good rates of pay
Cons
too much running around up and down the stairs to different computers.
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Awful
Personal Shopper (Former Employee) –  Andover, Hampshire2 November 2017
Great work colleagues not bad work. But management are a joke ready to throw you out the door at any moment. When fired or leaving the job made to look like a convict walked out of the location in front of all your friends and colleagues. Rubbish for night staff as left with no food and not allowed out of premises to get some. Don't work here unless you really want to know how bad Hitler really was.
Pros
3 days off a week
Cons
Not enough time to write all of them
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Overall rating

3.1
Based on 391 reviews
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