Ocado Employee Reviews

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it's a prison
Personal Shopper (Current Employee) –  Dordon, Warwickshire31 May 2017
First of all you're not a person over there, you're a robot and you don't have a name just a number. every time that i go to work i feel like i'm going to prison. first of all i'm working in chilled area where the temperature is between 0-5 degrees. everything that i'm allowed to do is to work hard and hard and hard, nothing else i also been told that i'm not allowed to log off from the station to go at the toilet at some point, and if you have a personal problem or any other problems the solution to them is always the time, nobody else will help you so NO. Ocado is not a good place to work. At least they have a very good system and employment app where you can book holidays see you're rota and do any changes if is available
Pros
company shop with products that expire the next day at great prices
Cons
long hours
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Summary
Personal Shopper (Current Employee) –  Andover, Hampshire24 May 2017
ok place to work,

the work environment is good, friendly colleagues and mangers.

roles vary depending on experience but is lots of room for progression
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Fun
Warehouse Operative (Current Employee) –  Dordon, Warwickshire21 May 2017
Ocado is a place where you can have fun,even we are working hard and continuously my colleagues are nice and time goes quick. After all Ocado is not a bad place to work but is very far and that's the only reason that I search for another job.
Pros
Canteen
Cons
Cold
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Productive and fun workplace
Warehouse Operative (Former Employee) –  Hatfield17 May 2017
Great place to work, extremely friendly staff and management. Work place is safe and trustworthy in my opinion. Never had a bad incident or poor treatment whilst working here.
Pros
Great pay
Cons
Long hours
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Friendly co-workers
CSTM (Former Employee) –  Dagenham Dock16 May 2017
Working with friendly co-workers. But the work can sometimes be impossible to do in the time allowed to do it as everything is timed to the minute. An example of this would be a delivery time slot of 1 - 2 but an estimated arrival time of 1.59. so if you are just one minute behind schedule you will be late.
you get feed back from customers but if it is negative you are told about it weeks or even months after so you probably can remember what happened on that day when asked about it.
I had an accident at work resulting in two months off sick and then sacked for unauthorised absence.
Pros
15% staff discount
Cons
unsociabe hours
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Good work place
Delivery Driver Marshall (Former Employee) –  Bristol14 May 2017
Good company to work for! Good pay and no 2 days are the same. Busy days with lots of drops can sometimes be hard going and if staff shortages can become busy
Pros
Plenty of breaks
Cons
Long hours
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Bonus for working hard is a scam
Warehouse Operative (Former Employee) –  Hatfield8 May 2017
Don't work for them. If you work your hardest while others stand around, happy to earn the minimum, you still won't be rewarded by their so called bonus scheme. The only people who earn exra, are those who don't follow the on screen instructions, basically cheating the system.
Pros
none
Cons
Many
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Productive
Delivery Driver (Former Employee) –  Croydon, Greater London1 May 2017
Enjoy working with Ocado, would recommend to anyone looking for something new. 10 hours shifts over 4 day night and day. Work with a good team of staff
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Friendly place to work.
driver (Current Employee) –  enfield1 May 2017
Ive worked various transport companies but this company seems to have got it about right.They dont just stick loads of jobs on you its all done by computer,and worked out for 8 hours.Daily rate not the best , vans are all auto and are kept clean.All vans are loaded and unloaded for you,delivering to flats without lift isnt the best but its not allways like that.
Pros
Deliver to some nice houses, tips
Cons
shopping can be heavy, flats
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no life
Delivery Driver (Former Employee) –  Cheadle, Cheshire29 April 2017
A lot of heavy lifting, and the wage at the end of the week is not a lot. The management are racist and a waste. early starts as early as 5.00am. Flat deliveries are the worst.
Pros
finish early
Cons
less wage
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Easy job
CSTM (Former Employee) –  Manchester, Greater Manchester28 April 2017
Easy job! As others have said afraid of being sacked when you get to every shift, god forbid if you bump a van or get a scratch from brushing a tree, then they are all over you!! Be prepared to be sent down the same street 3 or 4 times a shift at all different times of the shift pointless waste of fuel!!

Pay was ok not great for the late nights you do!! Late nights as I was given were nearly all 4-00 shifts not fun at all when you have a family! Getting sent to the same place everyday day/week is a joke when the radius they deliver is so vast! Defiantly if your face fits your ok... job and finish the best thing about the job by far..

If your desperate then go for it but I wouldn't recommend it if you have a life or a family.. good at first but will def wear you down!!
Pros
Job and finish, vans pre loaded, easy job
Cons
How the routes are done, some of the management, how shifts are sort d
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productive
driver (Former Employee) –  Hatfield, Hertfordshire28 April 2017
it was nice working there I cant complain, I had lots of fun and hard working delivering to private houses and different cities in the country, there was not one thing I didn't like about the job and when I left I had two weeks of payment.
Pros
good
Cons
early starts
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fast paced
Delivery Driver (Former Employee) –  Ruislip, Greater London , White City25 April 2017
is a good company to work for but the pressure on the drivers to get all the fresh and frozen foods to the customers are piled up as the route organiser puts 40+ deliveries per shifts. not good when you have to go to central London and sit in loads of traffic
Pros
get 20% discount on certain items of shopping
Cons
to many deliveries for one driver to do in one shift
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Well organised.
CSTM (Former Employee) –  Ruislip, Middlesex21 April 2017
Excellent, clean cut company. Well organised. First class training. easy job. £10.00 an hour net, would be perfect. Management friendly, easily approachable.
Pros
Uniform, discounts, career prospects, happy environment.
Cons
unsociable hours, shifts, no pattern to shifts, odd days off.
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Excellent place to work
Team Manager (Current Employee) –  Dordon, Warwickshire20 April 2017
Excellent company to work for, not ideal if you have a young family as the hours are long and days off are few and far between. Great staff and approachable management team.
Pros
On site canteen, staff discount
Cons
Long nights
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Not realistic
CSTM (Current Employee) –  Dordon14 April 2017
Route planning - It's all well and good if someone orders small for a few weeks then decide to have a buffet and you need to give the customer 10 totes+ worth of shopping in 3mins.

Also if someone orders at 11am constantly but then decides to order at 5pm/6pm during rush hour you're expected to take the same amount of time as you would with the 11am slot.

When on afternoons and you're sent to Belper/Malvern you know you're in for a bad night, with all of the cottages/farmhouses and when it's dark it's so hard to find the correct one and obviously they don't take any of this into consideration.

U1/M1 constantly crashing had a few days where the U1 crashes literally 10+ times and you have to wait between 3-5mins for it to reload and sometimes it would crash again before it loads so you need to restart again.

Manual handling - You will get told about manual handling and how you need to do it this way to be correct and it looks simple enough when you're in training, but the reality is the guy on the video is doing 1/2 totes worth of shopping, when you get to a house with 10+ totes and you need to complete them all within 3 mins it's very difficult to stick to the manual handling.

Unsociable work/life - Hardly get a full 2 days off in a row, and sometimes you get an afternoon shift to a day off then back in at 6am... Hardly a 'restday' as they call it.

Marshalls move at snail pace when you get back to base and you're tired and want to finish.

Not had much interaction with management but i'm pretty sure I will sometime soon when they realize i'm not hitting everything
  more... to their unrealistic targets.

Good thing is you can finish early and still get paid the full 8 hours, but the bad thing is do that and the next day they will think you're taking the **** and hit you with 200+ miles 25 deliveries 80 totes... It's not worth it.

All in all it's like pretty much any job as nowadays they know someone is literally behind the door waiting for your job and they will push you to the limit until either you get sick of it/break your back...

I haven't been here long but can't see myself being here for much longer, I can 100% see why they're recruiting every week and that should be a warning light to everyone too.
  less
Pros
Pay
Cons
Route planning, tools given to you, no life outside of work
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Dont work in inbound
Warehouse Operative (Current Employee) –  Tamworth, Staffordshire12 April 2017
A typical day in inbound would be standing at a automatic station and recieving stock using hand held scanners.Working in inbound you have to work in both in chilled enviroment and ambient.Working in inbound is really physical because you have to work fast to hit your targets and if you dont then the managers would be on your back.working 11 and 12 hours a day over 4 days is really tiring because all you do is stand in one spot and recieve stock.

Management.

All they think about is targets and not about the workers.

Dont supervise you properley

Get other people to do there jobs for them when they are not suppose to.

Lot of favouritism

Dont help you when you ask for help.

The managers Dont follow the company rules.

The managers dont like being told what to do by the workers even if you are right.

The hardest part of the job was working 11 hours a day and standing in one place and working really fast so you achieve your target every hour.Working 11 hours a day was really draining and tiring next you dont feel like coming work.

The good thing about working in inbound is the job is very easy its just recieving stock at a station.
Cons
Long hours, less pay cant book holidays.
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Personal shopper
Personal Shopper (Current Employee) –  Dordon, Warwickshire10 April 2017
Picking and packing people shopping, ensuring nothing get damaged. Cleaning as you go, and ensuring the work area is as you found it. We work in different temperatures chill or ambient.
Pros
finish at half 2 most days
Cons
early start
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Terrible shift patterns and awful finishing times!
CSTM (Current Employee) –  Oxford6 April 2017
I have worked here for over a year now and i can say you don't get paid enough to carrying 6 totes up to a top floor flat in 30 degree heat with no air conditioning in these vans!! Can finish as late as midnight and the pay just does not reflect this at all! Very easy to fall into disciplinary proceedings! Knock the van a few times and you could be fired! On the verge of leaving for a job that pays nearly twice this with sociable hours and weekends off! Only go for this job as a last resort
Pros
Early finish if you complete route early
Cons
Bad pay, late finishes, awfuo vans
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Fast paced environment,
Engineering Team Manager (Current Employee) –  Dordon, Warwickshire5 April 2017
Typical day at work involves dealing with reactive breakdown issues and repairs, management are OK but get caught up with little things. The work place culture is that of blame and is not always constructive. The hardest part of the job is dealing with the same issues day in day out with no resolution which leads to a lack of job satisfaction. The most enjoyable part of the job are the interactions between Engineers
Pros
Good facilitates and salary
Cons
Work place culture and management
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Overall rating

3.1
Based on 336 reviews
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