CSTM (Former Employee) – London, Greater London – 6 March 2018
The management at Ocado are uneducated in the least disrespectful way. Drivers are nice and friendly, however managers are rude, unprofessional and liars. Be careful as managers have favorites. Cool job but management ruined it for me.
CSTM (Former Employee) – Dagenham, Greater London – 5 March 2018
Horrendous company to work for and I felt sorry for the fellow CSTMs. Everyone above CSTM seems to have a power trip in their higher position and often treat the CSTMs poorly with very little to no respect.
The middle management think they have better knowledge than doctors and physio therapists and most appalling behaviour is how they would use their discretion to muck up your route to punish you for anything they want to punish you for. That to me is despicable behaviour from members of staff that CSTMs look up to and seek advice from. The CSTMs are over worked and not appreciated by the company in a grand scale and what is worse is that managers in some of the spokes (sites), such as the Dagenham Spoke, treat CSTMs like animals in a zoo, with no respect and unacceptable behaviour towards them – almost criminal and they get away with it.
If you are looking for a decent employer who will respect you and treat you fairly and according to the law, I WOULD STAY WELL AWAY FROM OCADO RETAIL LIMITED – I am disgusted in the way they treat the subordinate members of staff like CSTMs.
Everything, Especially middle management behaviour
CSTM (Former Employee) – Park Royal – 4 March 2018
Not a good company to work not secure job Every week 50 drivers join the company and 100 driver get sacked or resing ‘there is camera 🎥 inside van which is not necessary it makes driver uncomfortable heavy job ‘company doesn’t appreciate what you are doing as CSTM (customer delivery driver) not job guaranty all drivers in this company are numbers the company pays little more than other company but is heavy job is very heavy job I don’t recommend
freezer (Former Employee) – Dordon, Warwickshire – 23 February 2018
im writing this mainly towards PMP at ocado in Dordon. if youre looking for 5 working days straight, dont work here. if you want your weekends free, dont work here. however, if you want a basic, repetative job, this is a place for you. you will work 5 days a week, with your 2 days off broken up in between your working week. so you wont get a proper rest which is a killer if youre on morning shifts. the communication between the agency is poor and will get your shifts mixed up with what your actual rota is stating and will still call you at stupid o clock of the morning on your rest day to figure out where you are. the agency is ridiculous and closed minded towards sticky situations and would rather dismis you than work around a small problem. this is no surpirse as their staff turnover is stupidly high. id recomend this place if you dont mind the following things stated.
its a great building and a busy job. but not so good for a social life after work as you will not recieve proper rest and you will be always be tired. it becomes the norm.
Cstm driver (Current Employee) – Sheffield, South Yorkshire – 21 February 2018
I've just started at ocado (Sheffield branch) best job I've had,planning really good,staff are very helpful,I used to do 300 plus miles a day in my last employment, so this is a breeze, I hope I'm here 4 the foreseeable future.
cstm (Current Employee) – Dordon – 20 February 2018
I have enjoyed the various challenges of driving to various parts of the midlands at all times in all weathers meeting and talking to customers whilst delivering -when out on the road I feel like being my own boss again only wearing a uniform which prior I have never done .
Customer Service Driver (Former Employee) – Croydon, Greater London – 18 February 2018
The management are useless and planning of deliveries are impossible. Get used to customers complaining and putting in negative feedback on a daily basis. Ocado doesn’t know what they are doing, consider working for tesco as they have better management but pay isn’t the best. Trailer is always late and you have the short straw to inform the customers who are very inconsiderate.
HGV Class 1 Driver (Current Employee) – Dordon – 15 February 2018
Poor management and not looking after drivers, you could be told you have a long run and when you arrive it has changed to a short run or vice versa. This meant that you could not plan anything after work. Management do not look after their employees.
Money and benefits good
Runs change from short to long runs without enough notice
Butcher (Current Employee) – Hatfield, Hertfordshire – 11 February 2018
You have to be able to get on well with managers if you want to be have an easy life there. Most managers have their favourite people and if you go against one manager then be prepared to be picked on. Certain people can get away with a lot where as most people can not get away with it. The warehouse is manly made up of different cultures. If you are sick and they say you have to be off for 48 hours when you come back to work and if you have been off 3 times in a year they won't except being sick as an illness so you get stages.
At first I thought this was a great place to work, but after a while it gets very irritating being told what to do by all the other employees. Almost every single person that walks past your station feels it's their duty to be helpful by getting things for you and telling you what to do. It's very annoying!! Such a strange work culture.
But most importantly the repetitive nature of the work over a long shift is extremely bad on the body. A lot of people working there are in pain, but they have no other jobs to go to so they stick it out.
I bet none of the directors or shareholders would put their kids in a job like this. Such a selfish world.
Shorter shifts and a daily briefing telling everyone to mind their own business would make this a good company to work for.
Warehouse Operative / Order Picker (Current Employee) – Tamworth – 1 February 2018
I have thoroughly enjoyed working here however it does feel very secure due to the way their absences work, their is a 13 week probation but the managers and other staff are amazing and I love going to work, The other reviews I have read only really apply if your a party lad/lass and want to go out on the lash constantly then this role would not suit you due to the hours etc but other than that its an brilliant place to work
great understanding management
your not paid for breaks and the system in which sickness abscences work
Van Delivery Driver (Former Employee) – Park Royal – 1 February 2018
At Ocado your just a number when working as a CSTM it's all about the customers forget the employee your expected to go above and beyond but can get disposed of really easily the injuries I've seen at Ocado are so many that you get use to it shoulder problems and back pain are common your used until you have no use honestly stay away.
The ethos is amazing. The execution when 'just right' is amazing. The difference to all the other "competition' is laughable , they truly do not stand a chance. Having said that, to work for Ocado you must be prepared to give up your life. The shifts are horrendous. If you as a CSTM go the extra mile noone will actually see. Customer will never (or rarely) pick up a phone or write an email to commend you. They will however complain the second your a minute late.
The training is amazing and this is NOT sadly backed up by management once your in the role. often purely due to route planning and uncontrollable events such as weather , traffic and other factors. The employee turn over is ridiculously high for a reason. They want the best but train you to do one job and then ask you to do another.
Talking to the customer, building a raport WAS ocado special standout amazing thing. Plus we would deliver anywhere. Now.. we throw the food (almost) .. lauch the prerequisite verbal spiel and GTFO of there.
The company is fast becoming a joke. Do not go there. Unless your single and need 3 months good money and dont mind putting in 60 hour weeks as in probation first 6 weeks of shift your on no sunday or premium routes. ( aka money days). But once you are they money is nice.. Put in overtime you can really earn.
I see alot of drivers just take as long as they want on sunday runs. I saw vans parked up and past them 90 mins later they claimed to be stuck in TRAFFIC lmao. good money overtime on sundays LMAO.
This is the type of driver that seems to get past probationary.more...
LASTLY.. DO NOT START SEPT-NOV YOU WILL 90% LIKELY BE TOLD YES ITS PERM BUT MIRACULOSLY FAIL PROBATIONARY JUST AFTER XMAS IS OVER.