Ocado Pay & Benefits reviews

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Do not look after their employees
HGV Class 1 Driver (Current Employee) –  Dordon15 February 2018
Poor management and not looking after drivers, you could be told you have a long run and when you arrive it has changed to a short run or vice versa. This meant that you could not plan anything after work. Management do not look after their employees.
Pros
Money and benefits good
Cons
Runs change from short to long runs without enough notice
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No Life. Low wages.
CSTM (Current Employee) –  North West19 December 2017
An unskilled, easy job, but you will work almost every weekend-only 2 weekends off per 13 week rota. Take home is around 320 a week, so very low. Mix of early and late shifts that can hardly ever be swapped due to understaffedproblems-people leave as quick as they join. No progression, pointless wage increases of around 7/8p per year (seriously). Treated like a kid-don’t like something-hard luck. Funeral or wedding on a work day? Hard luck.
Terrible vans that are falling to bits and outdated sat navs. Routes are not planned very well at all.
If you have kids, a wife, hobbies, social life, say goodbye to them.
Staff discount but you won’t be able to afford to shop there!
One benefit is the health care.
Pros
Health care.
Cons
Low wage, work terrible shifts, work every weekend, no work/life balance
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Dartford
Customer Service Team Member (Former Employee) –  Dartford, Kent11 December 2017
Great working for them was great but i had to leave due to hours of working didn't go well with my girlfriends job hours over lapped and childcare was a problem. But the work place is great.
Pros
weekly pay
Cons
sav nav
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Good place to work
Warehouse Operative/personzl shopper (Former Employee) –  Tamworth7 December 2017
Great job but just got to far to travel after 3 years on nights would be a great job if your local or in walking distance overall good place e to work for
Pros
Great staff shop
Cons
Can be long hours
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Groundhog Day
Personal Shopper (Former Employee) –  Dordon, Warwickshire3 December 2017
A typical day involves starting at 0430, going to the brief (where the managers talk about the night shift's progress and any problems that they had. They also tell you whether compulsory overtime is likely. After the brief, you go to your allocated starting floor and are at the mercy of the computer system until you log off at the end of the day. There are two 34 minute breaks and the first one could be as early at 0640 or as late as 0930, the computer system chooses this for you.

Positives:
- 15% off ocado.com
- 3 days off a week
- The app for your roster is very good. You can swap shifts and book holiday.
- People are generally friendly.
- The onsite shop, restaurant and clubroom are good.
- Overtime is often available
- You always work the same shift.
- Good parking.
- Incentives.

Negatives:
- Relentless, monotonous, boring work. You pick, pick and pick all day, with high targets.
- It's like being back at school in some respects. For example being locked out of the system and having to talk to a manager to explain why you were late back from a break. If you borrow something and don't return it, or you forget your ID card, you effectively get locked out of the building and have to wait for a manager to get you.
- Very controlling place to work.
- Annoying break times.
- Compulsory overtime. To be fair, it's usually only about 10 minutes extra, but means that you can't plan the rest of the day in case you have to stay for an extra hour or so.
- They are very inflexible.
- Not easy to report problems.
- Communication is appalling. As an example, managers
  more... almost never give you an update on progress as you get close to the end of the day. Often the totes slowly fizzle away until you start to think "so can I go home now, or...?" This is especially annoying if they announce compulsory overtime and you have no idea whether you'll be there for 10 minutes or an hour longer. Also on this note, they always talk about working as a team in the daily brief but it must be the worst "team" in the world as you can easily go the whole day without talking to anyone!
- You are just a number.
- None of the managers talk to you after your training week, until you get called into the office for a 6 week review.
- No easy way of suggesting things, such as carrying out basic maintenance of the stations.
- Management is obsessed with production.
- Incentives encourage people to be lazy, leaving you to clean up after them and reducing your pick rate.

Overall, I gave Ocado 2 stars because despite all of the negatives, it could be a lot worse. I consider the salary to be about right for the type of work and the perks are nice. I wouldn't recommend working there, but it's better than no job.
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Pros
4 days on, 3 days off; staff discount, people are mostly friendly
Cons
Long days (but fewer working days), relentless work, monotonous, little communication with other humans, compulsory overtime
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good rates of pay
Warehouse Operative (Former Employee) –  Watford, Hertfordshire7 November 2017
loads of running around, freezing cold working in the fridge and freezers. retail warehouse for major food chain. good rates of pay for the night shift
Pros
good rates of pay
Cons
too much running around up and down the stairs to different computers.
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Very unhelpful hard work
CSTM (Current Employee) –  Hatfield12 October 2017
Not easy & terrible management they do not care about workers & put alot of pressure on the new employes, there is good benefits that's about all what is positive
Pros
Pension
Cons
Long hours to much pressure
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Best in Class
Customer Service Assistant (Current Employee) –  Oxford, Oxfordshire3 October 2017
I have only worked at Ocado for the last few months and I have to say, I am more than impressed with the culture and facilities and benefits for employees. Yes if you crash your vehicle or are rude to customers, you will face action but previous Reviews overplay this. Compared to competitors, Pay and Conditions are excellent and you are well trained and looked after. Yes there are petty complaints that staff moan about like any business and yes, the shifts are a commitment but you get rotas 3 months ahead and swaps and holidays are easy to book. If you enjoy driving and giving good customer service, this is a great job and progression is always on offer if you want it.
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ok place to work
Warehouse Operative (Former Employee) –  Tamworth2 October 2017
this is an ok place to work with good benefits, although the work is a bit monotanous. The managment in my opinion expect far to much in the way of production and only care about figures and little for the individual.
Pros
Benefits
Cons
long hours and compulsery overtime.
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no social life allowed, stressful job little benefits, wage poor for job demands
Customer Service (Current Employee) –  Leeds4 September 2017
no social life left, stressful job little benefits, wage poor for job demands. Crazy start times, little back up from management, guilty first and always have to defend yourself from any customer complaints, company take no action against customers who abuse you verbally or make false accusations.duty of care is lacking.
Pros
none
Cons
most things
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Ups and downs
Warehouse Operative (Current Employee) –  Dordon, Warwickshire8 August 2017
Ocado really isn't as bad a place to work as some of these reviews might make out. Currently work in despatch, arguably the most physically demanding area of the warehouse, so yes you will have to graft. The work is repetitive and monotonous but this is unskilled work in a warehouse so what do you expect. I agree the wages are a little low but the incentive scheme can be generous if you are prepared to put in the effort and some of the other none monetery benefits are very nice. Pay is every four weeks and is usually accurate. Long days with early start and no option of part-time it is full time job only.
Very nice staff canteen on site which is cheap as well as on site shop (also cheap).
Management are ok generally but are a few bad ones, it is true that advancement is unlikely despite what the company says but it can be done.
Overtime is always available but poorly paid and the amount of compulsory overtime is increasing as is the overall work load in a shift.
Shift patterns are quite flexible with the ability to swap shifts with others and yourself, request holiday and overtime. Holiday allowance is at the legal minimum after being cut in a recent pay review. Sickness policy is harsh with more than three absences per year resulting in the first step of the disciplinary procedure beginning.
Very high numbers of foreign workers (Romanians and Bulgarians mostly) so it can feel like us v them on occasion.
Job is very easy to land as staff turn over is high so you will practically walk into the job.
Pros
Cheap canteen, bonus scheme and benefits, people, plenty of hours available
Cons
Long shifts with increasing amount of compulsory overtime, pay is still too low but improving
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Fun
Driver (Former Employee) –  London, Greater London5 June 2017
Enjoyed the company. Was out and about.
Shift work was good
Uniform was comfortable
Nice customers
security good
salary good
management good
late lunches
Pros
good support
Cons
long hours
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Good work place
Delivery Driver Marshall (Former Employee) –  Bristol14 May 2017
Good company to work for! Good pay and no 2 days are the same. Busy days with lots of drops can sometimes be hard going and if staff shortages can become busy
Pros
Plenty of breaks
Cons
Long hours
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Bonus for working hard is a scam
Warehouse Operative (Former Employee) –  Hatfield8 May 2017
Don't work for them. If you work your hardest while others stand around, happy to earn the minimum, you still won't be rewarded by their so called bonus scheme. The only people who earn exra, are those who don't follow the on screen instructions, basically cheating the system.
Pros
none
Cons
Many
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Fast paced environment,
Engineering Team Manager (Current Employee) –  Dordon, Warwickshire5 April 2017
Typical day at work involves dealing with reactive breakdown issues and repairs, management are OK but get caught up with little things. The work place culture is that of blame and is not always constructive. The hardest part of the job is dealing with the same issues day in day out with no resolution which leads to a lack of job satisfaction. The most enjoyable part of the job are the interactions between Engineers
Pros
Good facilitates and salary
Cons
Work place culture and management
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Very unsociable hours
CSTM (Former Employee) –  dordon5 April 2017
I worked here for 12 months and hated the place, the actual job itself is ok but the hours required to work are a joke for example I ended up doing 7 weeks without a weekend off so no time to spend with my family, evening shifts are horrible start times range from 1pm to 4:30pm everyday being different, some deliveries are tower blocks & lifts are broke & your required to take 20-25 bags of shopping to say the 8th floor and do so in 10 minutes or it will make you late for the rest of your drops which requires you to call the customers and explain this which requires more time, most vans have broken radios and your not aloud to use your phone on hands free either so it can be a very lonely place for 8 hors a day, they also have cameras in the cabs watching you, You can get verbal warnings just for yawning at the wheel because they say if your tired pull up and rest and believe me if you rested every time you need to yawn the shift would take you 12-14 hours a day, also vans are disgusting inside I wouldn't let my dog eat in it let alone a human, full of rubbish, bogeys, bitten off nails, ear wax, pubes, you name it I have seen cleaner wheelie bins
Pros
Benefits
Cons
unsociable hours, dirty vans, unrealistic routes
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a load of rubbish! go to McDonald's
Customer Service Team Member (delivery driver) (Current Employee) –  Leeds, West Yorkshire27 March 2017
only good thing is the money ( when you do lates) managers literally do not care about you 1 bit you get sent out miles away from base and if everything goes caput all they have to say is we dont have the resources to help you, im currently working for this company and have only worked for them for 6 months and looking for a new job, if you dont like talking to people enjoy being left alone and have no social life you would probably enjoy the job, but in reality the back breaking work you do for the wage is ridiculous in the time frames you have, i dont care how fit you are, it will break u eventually. if your looking for something to put you on maybe worth a punt as you have to be a dimwit not to get the job, but if your looking for something half decent or a future career look else where! the progression in this job is to an even worse job of loading the vans (marshall) and you will sit on that job for years! for 50p extra?! they pride themselves on smart technology that doesnt work?
Pros
benifits
Cons
back breaking/ no managerial support/ insufficient tools for the job
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Nice people, easy job
Buddy Trainer (Current Employee) –  Dartford3 March 2017
This is more than just delivering, its customer service, so if you like meeting lots of nice customers and if you don't mind working 8 hour shifts starting anywhere between 5.30am up to 4pm on a rota system this is quite a good job with quite reasonable pay.

Pretty much all the management started at the bottom so know the score and everyone gets along really well.

Drop numbers can vary mostly between 18 to 30(max) per 8 hour shift with the lower generally having more milage to cover. My shortest round trip route was 37 miles and my longest 206.

Progression in the company is available through various means including a management training scheme.
Pros
As long as customers happy your left to get on with it
Cons
Shift patterns can take a bit of getting used to.
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Nice workplace
Senior Software Engineer (Former Employee) –  Hatfield, Hertfordshire18 February 2017
Workplace and environment are really good at Ocado Technology. You can learn a lot, they use cutting edge technoogies, you have nice colleagues. Those are the only pros of the company
Pros
Nice environment, cutting edge technologies
Cons
HRs, Management, low salary, Hatfield
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not to bad
Delivery Driver (Former Employee) –  Hatfield4 February 2017
was an ok company to work for apart from some deliveries required me to carry the customers shopping up 10 flights of stairs no lift
Pros
good benifits
Cons
heavey lifting
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Overall rating

3.1
Based on 335 reviews
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