Ocado Pay & Benefits reviews

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ok place to work, just not for me
Personal Shopper Freezer (Current Employee) –  Dordon, Warwickshire7 August 2018
friendly management and ok place to work, hard work and long hours and not a lot of breaks, ok pay, longish commute for me and the job just isnt for everyone.
Pros
Friendly management
Cons
Long work days
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minimal wage with pervert people
Picker/Packer (Former Employee) –  Dordon, Warwickshire6 July 2018
minimal wage with pervert people. if you work to make the bonus. the pervert people from there will use the system and move you around to lose the bonus!
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Boring and rubbish pay
customer Service Team Member (Current Employee) –  Park Royal, Greater London24 June 2018
Boring place to work, could go in and not talk to anyone.
The Wage bracket on the website is wrong, says starting pay is £10 but is actually £8.90....
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Nice people, bad salary, poor management and no progression
HR Administrator (Former Employee) –  Hatfield, Hertfordshire17 May 2018
I worked for ocado as an HR administrator as I wanted a career in HR. The work was extremely dull and repetitive - the majority of the day was spent booking meetings for HR advisors and printing out letters.
The salary was poor being so close to London (18k) and management style was terrible. My manager had no experience in HR and did not understand our job roles in depth.
Progression is a problem at ocado, as only a very small number of administrators move onto advisor roles or team leaders because progression is all focused on the graduates (who do the same job but earn 25k starting salary).
Only positive was that my team were amazing and genuinely lovely people!
Overall, I was disappointed with Ocado.
Pros
Nice team
Cons
Dull job, low pay, poor management and no progression
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Different every day
Delivery driver (Former Employee) –  Ruislip, Greater London9 May 2018
-Earliest start 4:30 AM, Latest finish 12:00 AM
-Delivering food products to houses and or companies
-Deliveries ranged from Central London to Henley on Thames
- Management were very helpful
Pros
Benefits
Cons
Stressful
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No life if you work here
Customer Service Team Member CSTM) (Current Employee) –  Knowsley30 April 2018
skin and bone you alive worked here too long. and now they started planning after and before times slots. turn around routes so you come back and go out again!!! and alway get back late.. management don't care unless its time to give them a vote ... cant wait to find a new job... Salarys not bad, work almost every weekend in 13 weeks......
Pros
none
Cons
long trips, with min time to do it
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Bad management but good workplace
Warehouse Operative (Former Employee) –  Andover, Hampshire27 April 2018
The workplace was good I enjoyed working in a warehouse however I was contracted to do 40 hours without overtime and they began to make me do around 50+ a week without requesting overtime which then made it hard to balance my home life
Pros
Benefits and bonuses
Cons
Long hours without request
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Horrible hours and no reward
Van Driver (Former Employee) –  Bristol13 April 2018
Very hard work, it may seem easy at first but the amount of miles and places they expect you to go are sometimes impossible so you end up on foot delivering.
No thanks from management if you go out your way to help and very bad hours
Pros
None
Cons
No social life
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If you dont want a social life its for you
CSTM (Current Employee) –  Bristol4 April 2018
Easy work can be heavy at times, they want you to live the Ocado way and nothing else (stepford wives). One good thing is if you finish early you can go home and still get payed.
Pros
Non
Cons
Shift pattern, hardly any weekends off, they give you a pay rise then take 3days holidays off of you.
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Productive work place
CSTM (Current Employee) –  Wimbledon, Greater London27 March 2018
Very good work place and people to be around very understanding about ur issues and helping with any problems you may have but the routes r too heavy and to mend jobs in a short time scale
Pros
Good staff
Cons
Bad route planning
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Great Company
Web Trader (Current Employee) –  Welwyn12 March 2018
It's a great reputable company to work for. Great benefits and culture compared to tother corporate companies. However as it is still relatively small there isn't progression and the pay is minimal.
Pros
Great Benefits
Cons
Not High enough wages
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Do not look after their employees
HGV Class 1 Driver (Current Employee) –  Dordon15 February 2018
Poor management and not looking after drivers, you could be told you have a long run and when you arrive it has changed to a short run or vice versa. This meant that you could not plan anything after work. Management do not look after their employees.
Pros
Money and benefits good
Cons
Runs change from short to long runs without enough notice
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No Life. Low wages.
CSTM (Current Employee) –  North West19 December 2017
An unskilled, easy job, but you will work almost every weekend-only 2 weekends off per 13 week rota. Take home is around 320 a week, so very low. Mix of early and late shifts that can hardly ever be swapped due to understaffedproblems-people leave as quick as they join. No progression, pointless wage increases of around 7/8p per year (seriously). Treated like a kid-don’t like something-hard luck. Funeral or wedding on a work day? Hard luck.
Terrible vans that are falling to bits and outdated sat navs. Routes are not planned very well at all.
If you have kids, a wife, hobbies, social life, say goodbye to them.
Staff discount but you won’t be able to afford to shop there!
One benefit is the health care.
Pros
Health care.
Cons
Low wage, work terrible shifts, work every weekend, no work/life balance
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Good company
CSTM DELIVERY DRIVER (Current Employee) –  London18 December 2017
Everything is planned do van checks of you go for deliveries
easy job some time stairs might be problem parking for ocado you are only a number ! but better than tesco asda etc..
Wages are Ok cant complain a lot of bonus and benefits
Pros
weekly wages everything is planned fair company
Cons
shifts might be mornings or evening's - costumer might be rude
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Dartford
Customer Service Team Member (Former Employee) –  Dartford, Kent11 December 2017
Great working for them was great but i had to leave due to hours of working didn't go well with my girlfriends job hours over lapped and childcare was a problem. But the work place is great.
Pros
weekly pay
Cons
sav nav
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Very fun
Customer Service Delivery Driver (Current Employee) –  Leeds, West Yorkshire7 December 2017
Ocado is a good place to work with a good working life balance depending on the shift pattern you work. The job can be demanding in difficult weather conditions but is rewarding.
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Good place to work
Warehouse Operative/personzl shopper (Former Employee) –  Tamworth7 December 2017
Great job but just got to far to travel after 3 years on nights would be a great job if your local or in walking distance overall good place e to work for
Pros
Great staff shop
Cons
Can be long hours
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Groundhog Day
Personal Shopper (Former Employee) –  Dordon, Warwickshire3 December 2017
A typical day involves starting at 0430, going to the brief (where the managers talk about the night shift's progress and any problems that they had. They also tell you whether compulsory overtime is likely. After the brief, you go to your allocated starting floor and are at the mercy of the computer system until you log off at the end of the day. There are two 34 minute breaks and the first one could be as early at 0640 or as late as 0930, the computer system chooses this for you.

Positives:
- 15% off ocado.com
- 3 days off a week
- The app for your roster is very good. You can swap shifts and book holiday.
- People are generally friendly.
- The onsite shop, restaurant and clubroom are good.
- Overtime is often available
- You always work the same shift.
- Good parking.
- Incentives.

Negatives:
- Relentless, monotonous, boring work. You pick, pick and pick all day, with high targets.
- It's like being back at school in some respects. For example being locked out of the system and having to talk to a manager to explain why you were late back from a break. If you borrow something and don't return it, or you forget your ID card, you effectively get locked out of the building and have to wait for a manager to get you.
- Very controlling place to work.
- Annoying break times.
- Compulsory overtime. To be fair, it's usually only about 10 minutes extra, but means that you can't plan the rest of the day in case you have to stay for an extra hour or so.
- They are very inflexible.
- Not easy to report problems.
- Communication is appalling. As an example, managers
  more... almost never give you an update on progress as you get close to the end of the day. Often the totes slowly fizzle away until you start to think "so can I go home now, or...?" This is especially annoying if they announce compulsory overtime and you have no idea whether you'll be there for 10 minutes or an hour longer. Also on this note, they always talk about working as a team in the daily brief but it must be the worst "team" in the world as you can easily go the whole day without talking to anyone!
- You are just a number.
- None of the managers talk to you after your training week, until you get called into the office for a 6 week review.
- No easy way of suggesting things, such as carrying out basic maintenance of the stations.
- Management is obsessed with production.
- Incentives encourage people to be lazy, leaving you to clean up after them and reducing your pick rate.

Overall, I gave Ocado 2 stars because despite all of the negatives, it could be a lot worse. I consider the salary to be about right for the type of work and the perks are nice. I wouldn't recommend working there, but it's better than no job.
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Pros
4 days on, 3 days off; staff discount, people are mostly friendly
Cons
Long days (but fewer working days), relentless work, monotonous, little communication with other humans, compulsory overtime
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good rates of pay
Warehouse Operative (Former Employee) –  Watford, Hertfordshire7 November 2017
loads of running around, freezing cold working in the fridge and freezers. retail warehouse for major food chain. good rates of pay for the night shift
Pros
good rates of pay
Cons
too much running around up and down the stairs to different computers.
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Very unhelpful hard work
CSTM (Current Employee) –  Hatfield12 October 2017
Not easy & terrible management they do not care about workers & put alot of pressure on the new employes, there is good benefits that's about all what is positive
Pros
Pension
Cons
Long hours to much pressure
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Overall rating

3.1
Based on 391 reviews
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2.6Work/Life Balance
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