The day starts with odd shift times anything from 5.30am to 4pm but to get away on time it is always best to get in a little early to sort out route and check van and load. The management are fine but rules are sticky adhered to even if they are to the detriment of smooth running and the culture is just get on with it and don't challenge any decisions made. The hardest part of the job is keeping up to route and drop deadlines as traffic holdups are built into the route schedules. The most enjoyable part is the camaraderie between drivers and being out on the road (if you like driving),
somethimes able to finish a little early
always having to get in before start time to make deadlines and disjointed shift rotas
CSTM (Current Employee) – North West – 19 December 2017
An unskilled, easy job, but you will work almost every weekend-only 2 weekends off per 13 week rota. Take home is around 320 a week, so very low. Mix of early and late shifts that can hardly ever be swapped due to understaffedproblems-people leave as quick as they join. No progression, pointless wage increases of around 7/8p per year (seriously). Treated like a kid-don’t like something-hard luck. Funeral or wedding on a work day? Hard luck. Terrible vans that are falling to bits and outdated sat navs. Routes are not planned very well at all. If you have kids, a wife, hobbies, social life, say goodbye to them. Staff discount but you won’t be able to afford to shop there! One benefit is the health care.
Low wage, work terrible shifts, work every weekend, no work/life balance
CSTM (Current Employee) – Dordon, Warwickshire – 2 August 2017
Just an awful soul sucking company. Terrible hours, work most weekends, no support from management team. Get 1 complaint against you, they take the side of the customer every time and get rid of you. Lucky if you can start your shift on time due to your van not loaded on time. Vans are disgusting, very rarely cleaned inside, equipment issued to you is poor - sat navs are useless, always crash and take 5 mins to restart each time.No job security at all. Would rate 0 stars. If you must work here, invest in a large capacity dictophone to record your customer interactions. Only way to save your job if some lying cockwomble complains about you just for £10 voucher.
No job security. They constantly recruit and lose drivers
it is nice and cuddly at first but after the 12 week review.
CSTM (Current Employee) – Enfield, Greater London – 19 July 2017
When you start it is nice and calm. don't get a lot of drops. After the 12 week review, you get the real experience. This company makes 1 bilion PROFIT A YEAR but can not afford to give you proper decent equipment to do your job. The management are the nicest I have ever had, really calm and friendly. Just show respect and you get respect back. The hardest part is taking heavy items like 2L bottles of fizzy drinks, packs of water, 10 kilos of rice, 5L of oil. These are not just one, you could get 10 or 20 of them to 4 floor no lift to a council house where the benefit people live or to central london companies. I personally don't find something enjoyable to think of apart from if you finish early you MAYBE allowed to go home early and get paid for it. But that hardly happens. Be prepared for usual monthly penalties, such as parking, restriction fines. They say they appeal but they don't try harder. This is a problem because you are following a sat nav system given by the company that does not follow restriction signs.
can go home early and wekly pay.
lots of fines to pay, lots of flats to deliver. if you are based near london.
CSTM (Former Employee) – Dagenham Dock – 16 May 2017
Working with friendly co-workers. But the work can sometimes be impossible to do in the time allowed to do it as everything is timed to the minute. An example of this would be a delivery time slot of 1 - 2 but an estimated arrival time of 1.59. so if you are just one minute behind schedule you will be late. you get feed back from customers but if it is negative you are told about it weeks or even months after so you probably can remember what happened on that day when asked about it. I had an accident at work resulting in two months off sick and then sacked for unauthorised absence.
CSTM (Former Employee) – Manchester, Greater Manchester – 28 April 2017
Easy job! As others have said afraid of being sacked when you get to every shift, god forbid if you bump a van or get a scratch from brushing a tree, then they are all over you!! Be prepared to be sent down the same street 3 or 4 times a shift at all different times of the shift pointless waste of fuel!!
Pay was ok not great for the late nights you do!! Late nights as I was given were nearly all 4-00 shifts not fun at all when you have a family! Getting sent to the same place everyday day/week is a joke when the radius they deliver is so vast! Defiantly if your face fits your ok... job and finish the best thing about the job by far..
If your desperate then go for it but I wouldn't recommend it if you have a life or a family.. good at first but will def wear you down!!
Job and finish, vans pre loaded, easy job
How the routes are done, some of the management, how shifts are sort d
Route planning - It's all well and good if someone orders small for a few weeks then decide to have a buffet and you need to give the customer 10 totes+ worth of shopping in 3mins.
Also if someone orders at 11am constantly but then decides to order at 5pm/6pm during rush hour you're expected to take the same amount of time as you would with the 11am slot.
When on afternoons and you're sent to Belper/Malvern you know you're in for a bad night, with all of the cottages/farmhouses and when it's dark it's so hard to find the correct one and obviously they don't take any of this into consideration.
U1/M1 constantly crashing had a few days where the U1 crashes literally 10+ times and you have to wait between 3-5mins for it to reload and sometimes it would crash again before it loads so you need to restart again.
Manual handling - You will get told about manual handling and how you need to do it this way to be correct and it looks simple enough when you're in training, but the reality is the guy on the video is doing 1/2 totes worth of shopping, when you get to a house with 10+ totes and you need to complete them all within 3 mins it's very difficult to stick to the manual handling.
Unsociable work/life - Hardly get a full 2 days off in a row, and sometimes you get an afternoon shift to a day off then back in at 6am... Hardly a 'restday' as they call it.
Marshalls move at snail pace when you get back to base and you're tired and want to finish.
Not had much interaction with management but i'm pretty sure I will sometime soon when they realize i'm not hitting everythingmore... to their unrealistic targets.
Good thing is you can finish early and still get paid the full 8 hours, but the bad thing is do that and the next day they will think you're taking the **** and hit you with 200+ miles 25 deliveries 80 totes... It's not worth it.
All in all it's like pretty much any job as nowadays they know someone is literally behind the door waiting for your job and they will push you to the limit until either you get sick of it/break your back...
I haven't been here long but can't see myself being here for much longer, I can 100% see why they're recruiting every week and that should be a warning light to everyone too.less
Route planning, tools given to you, no life outside of work
Terrible shift patterns and awful finishing times!
CSTM (Current Employee) – Oxford – 6 April 2017
I have worked here for over a year now and i can say you don't get paid enough to carrying 6 totes up to a top floor flat in 30 degree heat with no air conditioning in these vans!! Can finish as late as midnight and the pay just does not reflect this at all! Very easy to fall into disciplinary proceedings! Knock the van a few times and you could be fired! On the verge of leaving for a job that pays nearly twice this with sociable hours and weekends off! Only go for this job as a last resort
I worked here for 12 months and hated the place, the actual job itself is ok but the hours required to work are a joke for example I ended up doing 7 weeks without a weekend off so no time to spend with my family, evening shifts are horrible start times range from 1pm to 4:30pm everyday being different, some deliveries are tower blocks & lifts are broke & your required to take 20-25 bags of shopping to say the 8th floor and do so in 10 minutes or it will make you late for the rest of your drops which requires you to call the customers and explain this which requires more time, most vans have broken radios and your not aloud to use your phone on hands free either so it can be a very lonely place for 8 hors a day, they also have cameras in the cabs watching you, You can get verbal warnings just for yawning at the wheel because they say if your tired pull up and rest and believe me if you rested every time you need to yawn the shift would take you 12-14 hours a day, also vans are disgusting inside I wouldn't let my dog eat in it let alone a human, full of rubbish, bogeys, bitten off nails, ear wax, pubes, you name it I have seen cleaner wheelie bins
CSTM (Current Employee) – Dordon, Warwickshire – 28 March 2017
I have worked for ocado as a cstm for 3 months now and can say it was OK for first 3-4 weeks on road and the other drivers and Marshalls are sound . If you get stuck in traffic one early shift on motorway & can't ring customers then you are in for an earfull from customers and managers full stop. Expect to be spoken down to on "the desk" unprofessional You are just a number.
CSTM (Current Employee) – Dagenham, Greater London – 16 March 2017
Within 3 days of working in the compant it seems they favour English staff more, so if your foriegn like me just nod your head and shut up because they just want you in and out. And from what i heard sitting in the reception they are not fond of eastern europeans do just keep that in mind before you try to make any contributions whilst in your class room. Its a shame really because the company structure and training is very good just the peoples attitude in this site stinks.
CSTM (Former Employee) – London, Greater London – 8 March 2017
Worked for a while out of a London Branch/spoke. Hours and lots of week-ends, so can be pretty hard at times. Their GPS systems are awful, and planning of routes insane and very cost ineffective. Poor customer notification of late deliveries from offices/customer services, so poor old driver gets it in the neck if you are late, even if the delivery from Central warehouse is late into the depot or the route planning daft. The place was a revolving door with new drivers in and out, many here for a very short time. If you need something to tie you over it helps but pay is poor and not many opportunities for overtime despite what they say.
shift hours are like a rollercoaster one week earlies and the next week lates, you need to have an awful lot of patience and be chilled out. job can be stressful at times especially when cfc is running behind schedule and you always get the occasional custer who is very rude.
CSTM (Current Employee) – Oxford, Oxfordshire – 25 February 2017
time keeping , very strict organisation and all procedures keeping. focused on SAFETY, not to have any accidents or incidents. focused to have everything very clean. all this things are helping to provide the best service for the customer.
CSTM (Former Employee) – Dartford, Kent – 10 February 2017
a very oppressive company with badly planned routes, management disengaged from work force, and bad communication skills,,you are just a number high turnover of staff.Very strange way to run a business you are constantly watched this is a sad example of a modern work place ,can,t see much of a future with the amount of people they turnover they will run out eventual.
bad shifts bad managers risk your license for 9 pound an hour