Ocado Employee Reviews

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Picker
Picker (Former Employee) –  Hatfield, Hertfordshire11 January 2018
The worst job ever, the worst management ever, if they don't like you're face you could expect that you can have complains without knowing and for no reason.
You cand get faild without knowing , they only call you to the office and say that you have too many complains and you are not good for the company even if you tried you're best and you didn't even know that you have one complains..i had no absences, no lateness, always trying my best and get field because two of the managers didn't like my face.. so think twice before you want to work there
Pros
Nothing
Cons
Everything
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Fun jobs if you like driving
Customer service Team member (Current Employee) –  Ruislip, Greater London6 January 2018
the job is good for people who like to drive and enjoy speaking to customers. time goes quick and you have a supportive team in the depot to assist you with any problems that may occur.
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No Life. Low wages.
CSTM (Current Employee) –  North West19 December 2017
An unskilled, easy job, but you will work almost every weekend-only 2 weekends off per 13 week rota. Take home is around 320 a week, so very low. Mix of early and late shifts that can hardly ever be swapped due to understaffedproblems-people leave as quick as they join. No progression, pointless wage increases of around 7/8p per year (seriously). Treated like a kid-don’t like something-hard luck. Funeral or wedding on a work day? Hard luck.
Terrible vans that are falling to bits and outdated sat navs. Routes are not planned very well at all.
If you have kids, a wife, hobbies, social life, say goodbye to them.
Staff discount but you won’t be able to afford to shop there!
One benefit is the health care.
Pros
Health care.
Cons
Low wage, work terrible shifts, work every weekend, no work/life balance
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Good company
CSTM DELIVERY DRIVER (Current Employee) –  London18 December 2017
Everything is planned do van checks of you go for deliveries
easy job some time stairs might be problem parking for ocado you are only a number ! but better than tesco asda etc..
Wages are Ok cant complain a lot of bonus and benefits
Pros
weekly wages everything is planned fair company
Cons
shifts might be mornings or evening's - costumer might be rude
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Dartford
Customer Service Team Member (Former Employee) –  Dartford, Kent11 December 2017
Great working for them was great but i had to leave due to hours of working didn't go well with my girlfriends job hours over lapped and childcare was a problem. But the work place is great.
Pros
weekly pay
Cons
sav nav
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Very fun
Customer Service Delivery Driver (Current Employee) –  Leeds, West Yorkshire7 December 2017
Ocado is a good place to work with a good working life balance depending on the shift pattern you work. The job can be demanding in difficult weather conditions but is rewarding.
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Good place to work
Warehouse Operative/personzl shopper (Former Employee) –  Tamworth7 December 2017
Great job but just got to far to travel after 3 years on nights would be a great job if your local or in walking distance overall good place e to work for
Pros
Great staff shop
Cons
Can be long hours
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Groundhog Day
Personal Shopper (Former Employee) –  Dordon, Warwickshire3 December 2017
A typical day involves starting at 0430, going to the brief (where the managers talk about the night shift's progress and any problems that they had. They also tell you whether compulsory overtime is likely. After the brief, you go to your allocated starting floor and are at the mercy of the computer system until you log off at the end of the day. There are two 34 minute breaks and the first one could be as early at 0640 or as late as 0930, the computer system chooses this for you.

Positives:
- 15% off ocado.com
- 3 days off a week
- The app for your roster is very good. You can swap shifts and book holiday.
- People are generally friendly.
- The onsite shop, restaurant and clubroom are good.
- Overtime is often available
- You always work the same shift.
- Good parking.
- Incentives.

Negatives:
- Relentless, monotonous, boring work. You pick, pick and pick all day, with high targets.
- It's like being back at school in some respects. For example being locked out of the system and having to talk to a manager to explain why you were late back from a break. If you borrow something and don't return it, or you forget your ID card, you effectively get locked out of the building and have to wait for a manager to get you.
- Very controlling place to work.
- Annoying break times.
- Compulsory overtime. To be fair, it's usually only about 10 minutes extra, but means that you can't plan the rest of the day in case you have to stay for an extra hour or so.
- They are very inflexible.
- Not easy to report problems.
- Communication is appalling. As an example, managers
  more... almost never give you an update on progress as you get close to the end of the day. Often the totes slowly fizzle away until you start to think "so can I go home now, or...?" This is especially annoying if they announce compulsory overtime and you have no idea whether you'll be there for 10 minutes or an hour longer. Also on this note, they always talk about working as a team in the daily brief but it must be the worst "team" in the world as you can easily go the whole day without talking to anyone!
- You are just a number.
- None of the managers talk to you after your training week, until you get called into the office for a 6 week review.
- No easy way of suggesting things, such as carrying out basic maintenance of the stations.
- Management is obsessed with production.
- Incentives encourage people to be lazy, leaving you to clean up after them and reducing your pick rate.

Overall, I gave Ocado 2 stars because despite all of the negatives, it could be a lot worse. I consider the salary to be about right for the type of work and the perks are nice. I wouldn't recommend working there, but it's better than no job.
  less
Pros
4 days on, 3 days off; staff discount, people are mostly friendly
Cons
Long days (but fewer working days), relentless work, monotonous, little communication with other humans, compulsory overtime
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Avoid
Engineering Technician (Current Employee) –  Dordon, Warwickshire26 November 2017
Absolutely toxic company to work for, unwilling to compete with wages from other companies. Your job requirements paint a picture of being an integral part of the company and show a fulfilling job role which isn't the case, you spend 12 hours on shift jambusting.
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good rates of pay
Warehouse Operative (Former Employee) –  Watford, Hertfordshire7 November 2017
loads of running around, freezing cold working in the fridge and freezers. retail warehouse for major food chain. good rates of pay for the night shift
Pros
good rates of pay
Cons
too much running around up and down the stairs to different computers.
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Awful
Personal Shopper (Former Employee) –  Andover, Hampshire2 November 2017
Great work colleagues not bad work. But management are a joke ready to throw you out the door at any moment. When fired or leaving the job made to look like a convict walked out of the location in front of all your friends and colleagues. Rubbish for night staff as left with no food and not allowed out of premises to get some. Don't work here unless you really want to know how bad Hitler really was.
Pros
3 days off a week
Cons
Not enough time to write all of them
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Not bad, but if you don't mind to be treated like a dog then be my guest.
Delivery Driver, CSTM (Former Employee) –  Weybridge31 October 2017
Really badly run company. Used to be great from what I heard hence why I joined. But after probation I quickly realised what is wrong with this place and why does it have such a big turnover in staff. Management in my branch was good and never had any problems (kind of), but equipment wise (van, U1/M1, smartdrive) ITS TRAGIC. If you are smart enough and get to know the equipment and tricks around Ocado then you be fine otherwise find something else. You simply 85% of times wont make it on time.
And when you are late (3hours because the lorries are late and your van is not loaded). Have fun!

Whats the point in struggling? And loosing your licence for £330 a week if you lucky.

Oh yeah and no weekends for you 6 weeks in a row.
:)
Pros
Flexibility, weekly payment, Miocado
Cons
Big *ucking mess of a place!
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Terrible uncaring place to work.
CSTM and Marshal (Former Employee) –  Dagenham.30 October 2017
You’re not allowed a life outside of work. The work itself isn’t too bad, but when my baby son was in nicu for twelve weeks and I had to take some extra time off I got the boot. This was just before I had been there two years. Talking to other drivers if they don’t like you then every slight mistake is punished to the fullest extent. Managers are allowed to take as much time off as they want with no consequences, but at the bottom rung of the ladder you get no support and are treated like a number. They have more people leaving than people starting.
Pros
None
Cons
Terrible shift patterns, treated like robots, management couldn’t care less.
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productive
Picker/packer (Current Employee) –  Hatfield29 October 2017
fun to work, hard to understand the logic in it but it is fun, one must make some KM per shift to obtain a good pay, but overall fun interesting and speedy
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difficult backbreaking work
Delivery Driver (Former Employee) –  London, Greater London29 October 2017
hours include 0530 starts, the shift will require over 20 drops to places that will include flats with fights of stairs.Unrealistic targets, no breaks.
Pros
zero
Cons
back breaking work, no breaks nonstop
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Very unhelpful hard work
CSTM (Current Employee) –  Hatfield12 October 2017
Not easy & terrible management they do not care about workers & put alot of pressure on the new employes, there is good benefits that's about all what is positive
Pros
Pension
Cons
Long hours to much pressure
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Friendly staff. Nice place to work
CSTM (Former Employee) –  Dagenham Heathway Station5 October 2017
Worked there for around a year. Enjoyed my experience. Delivered to lots of different places in and around London and got to go to other depots. Thanks
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Best in Class
Customer Service Assistant (Current Employee) –  Oxford, Oxfordshire3 October 2017
I have only worked at Ocado for the last few months and I have to say, I am more than impressed with the culture and facilities and benefits for employees. Yes if you crash your vehicle or are rude to customers, you will face action but previous Reviews overplay this. Compared to competitors, Pay and Conditions are excellent and you are well trained and looked after. Yes there are petty complaints that staff moan about like any business and yes, the shifts are a commitment but you get rotas 3 months ahead and swaps and holidays are easy to book. If you enjoy driving and giving good customer service, this is a great job and progression is always on offer if you want it.
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ok place to work
Warehouse Operative (Former Employee) –  Tamworth2 October 2017
this is an ok place to work with good benefits, although the work is a bit monotanous. The managment in my opinion expect far to much in the way of production and only care about figures and little for the individual.
Pros
Benefits
Cons
long hours and compulsery overtime.
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Best workplace in warehousing safe comes first
Personal shopper (Former Employee) –  Hertfordshire30 September 2017
I like it there it was very easy but personal family problems make me move home!if I ever move back to England it will be a pleasure to work there again lot of cooperative people in a four level building every level managers and coordinators watch every detail making the best for the customers
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Overall rating

3.1
Based on 323 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
2.7
Salary/Benefits
3.1
Job Security/Advancement
3.0
Management
2.8
Culture
2.9