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Ocado Group
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Ocado Group Employee Reviews

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United Kingdom965 reviews
Found 965 reviews matching the search
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2.0
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Machinery and equipment are faulty, little or no promotional prospects.
Not enough staff to perform duties, lack of cooperation and communication. Poor cleanliness and Maintenance of the building.
Pros
Canteen night staff are great
Cons
Long hours not enough pay, not enough staff to perform given tasks
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1.0
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Don’t do it. Believe me you will regret every minute of it. Management really don’t care about you even if you try and help. Progression is really hard unless you’re best friends with the management or speak their language
Pros
None
Cons
Everything
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1.0
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Absolutely rubbish place to work cant stress enough how bad it is Marshall's think there the boss bad managers rubbish routing and trainers who think they are the best drivers in the world and try tell you how to drive they give you a useless phone which you can use also Satnav was useless avoid avoid avoid
Pros
None
Cons
All
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4.0
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Working for Ocado is ok if you enjoy your own company can be hard work and stressful if you leave late and are behind on your drops having to call customers to inform them can become a pain as most don’t answer. Some managers are not helpful at all and can be rude. Once finished your run you can leave and still get paid your full shift. Overall I enjoyed working for Ocado as I was on permanent evenings
Pros
Good pay rates. Flexible shift pattern
Cons
Managers can be rude and unprofessional
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1.0
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After starting here 2 days later unfortunately my vehicle was stolen infront of my house and once I called it in the first manager was okay with it just asked to be updated and when i called in later that evening to let them know i can’t attend the next day I was told “do you not know how to get a cab or a bus” keeping in mind it will be a sunday and having to have a 6am start and cabs wont cover the worth of the shift. Disgusting managers absolutely zero manners would never come back to ocado zero sympathy for a member of staff
Pros
Friendly training team
Cons
Disgusting managers behaviour
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4.0
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I was happy in this company, for the shifts and for the friendly staff, and the timing for payment is never late, and it has a high safety for the workers, and they have nice market and restaurants, but the problem is that they rejected me when I was stuck in my country when i left for 15 days but i couldnt come back for COVID problems
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4.0
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Enjoyed working with ocado however wages are low for level of work and also involves mostly evenings and weekends. Mostly friendly enough but can be difficult staying on time but do get paid for every minute worked.
Pros
Lots of driving
Cons
Pay and working hours
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4.0
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You clocking in when you get in to work print your root then when its Time go your van is loaded for you that's it easy. All you do is deliver grosarys. Can be have lifting.
Pros
Lots of driving pays not to bad
Cons
5:30am starts
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3.0
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Average company to work for. The job is very physically demanding cardio wise. It’s not heavy lifting but a lot of walking. The shift start time is 4:30am it’s a weird shift takes a few weeks to get use to. You always get paid on time there’s no doubt that your not going to get paid. The only downside is job security they expect you to hit targets. New staff come & go. High turnover of staff
Pros
Always paid on time
Cons
Job security
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4.0
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Personally don't have majorly bad things to say about the job or the managers despite reading some of the reviews here. Have always been fair with my interactions with them and seem to genuinely care about the wellbeing of the staff. Customers are usually very appreciative very rarely get a bad one. Do still have to put up with some dicks on the road though

Main complaint I would have is some of the routes are ridiculous to get to within the time slots. Any traffic then good luck getting anywhere on time other routes are just flat out dangerous or involve roads that are barely wide enough for the van sometimes meaning damage.


Did manage to scratch the van once but felt it was dealt with in a very professional manner just be honest about what happened and provided the damage isn't horrific then it just goes on your record and that's that


Pay is decent if you finish early you still get paid, hours are pretty unsociable and non negotiable which is one of the worst things about the job. Definitely need to be in a good physical condition as can be quite heavy lifting and you really need to lift boxes the correct way as there are some right bottled water addicts out there and so some of the boxes weigh an absolute tonne.


All in all good job managers are sound pay is not bad and throughout the day you are your own boss going to some very nice parts of the country.

Would definitely recommend giving it a go you either have people who have been there for 2 months or people who have been there for over 5 years.
Pros
Pay, early finish, not very stressful managers are fair
Cons
Hours are unsociable and some drops are either a deathtrap or totally inaccessible.
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1.0
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Was bullied by a staff members. When I reported it nothing got done. A member of staff was shouting racist abuse and is still working there. Feedback wasnt given.. didn't have 4 week review was given 4 weeks from.my 8 week review to meet the performance standards even though hadn't been made aware of them wh
Pros
Free tea and coffee
Cons
Bullying and racism
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3.0
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management was unorganised, not enough breaks, over worked, not paid enough to live so had to do loads of overtime. treated like rubbish by managers and i'd never recommend anyone to work here.
Cons
long hours not enough breaks
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2.0
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In the beginning you are trained well and the staff and managers are very understanding and helpful. First two weeks are what you would expect. The hours are not too bad if you dont count the really early start times in the mornings. You dont pay for any van damages unless you lose equipment such as the dolly, crates or lids (I know someone who had their dolly stolen and they had to pay for it). If you call in sick they take it very seriously, after a few times you have to have an interview with a manager where you account for each day you weren't in. The managers become less understanding the longer you are there, 3 months in I witnessed a murder while on shift in Hackney. Upon arrival back at the warehouse, I spoke to my manager about this, whom didnt offer any support or days off and I came in the next day like normal literally a day after seeing someone get murdered.
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4.0
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I have learnt how to manage my time as Ocado are firm with their time management.

I have also learnt how to confidently handle customer complaints via phone, email and social media.
Pros
Paid Lunch time
Cons
Can be busy
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5.0
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Best job i've ever had, I miss working there. Great culture and team. Would work there again.
Work was achievable, great manager leadership, good opportunities.
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3.0
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Good friendly atmosphere and good relations throughout different levels of employees. Interacting with customers and good customer care service. Support through the company. No day is the same. Enjoying driving in all areas in the North of England.
Pros
Job security
Cons
Unsociable hours
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1.0
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Long unsociable hours with minimal breaks, it's a lot of strain on your body & mind, I would not recommend working here if you have a mental illness - the managers don't care, you're just delaying productivity.
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1.0
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Get in trouble for scanning late even if you come a hour earlier you will end up waiting in a big cue just to clock in terrible job not worth it working here.
Pros
Haha don't bother saying pros with this job
Cons
Everything
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4.0
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Ocado group is a great place to work, it offers many benefits for working there including healthcare. i enjoy working with customers on a daily basis, meeting new people and I enjoy the job. I have learned many skills working for Ocado which I will take with me in my career.
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3.0
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They give u shift and then cancell it without even letting you know..So u r going to work when u r at place of work u will know that ur shift is cancelled...that s how they do all the time.
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1.0
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Only decent thing about this place is the money. You get treated like dirt the vans are preloaded but almost every time everything is in the wrong place. The hours are unsociable and the staff turnaround speaks for itself people are constantly sacked for the slightest of things. Management are clueless more interested in sitting around chatting to each other only wanna know you when they have something negative to say.
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