Dated systems. Over occupied with sales.
Assistant Store Leader (Current Employee) – The O2, Greater London – 15 December 2017
Terrible company to work for. They use 10 separate, old and antiquated computer systems to process everything from sales to holiday requests. O2 have Franchise stores all over the country, these stores have no morals and will send all their returns to your company owned store and that will risk your bonus payments as o2 do not remove the sale from the store from which the product was purchased but from the store to which it was returned (Madness), this results in staff not processing returns for customers until the customer has spent half an hour refusing to return to the original store of purchase. Then there are the people, there are a lot of students working part time and they are the best staff members in the retail stores, the rest are the people that are unwilling and unqualified to do any other job so spend 20 years as sales advisors and as a result are miserable and have no care about doing a good job, they are there to do the bare minimum and take their money. When you encounter these people if you clash or do not get on with them they gang up and raise grievances angainst you.
My advice; if you’re a student and will be working part time then leaving then it’s ok. If your thinking about working there full time and leaving your current job, don’t. Find something else.
Discounted phone lines.
Culture. People. Systems. Training. Customer service.