I absolutely hated working here, management clearly showed favouritism. You were shouted at when a customer refused an iPad or Apple watch! A very stressful environment, have to fight with co-workers for sales. The only good thing about this job is the wages and the staff plans for phone contracts.
No call is the same, but managers don't allow for that. No empathy with customers. Some callers need time to sort out problems that they have with O2... not really customer focused.
Short notice shifts, no ongoing training... equipment poor... desk shares
Working hours were flexible as long as it was 8 hours/day so start time and finish time was variable therefore making work/life balance easier
Management were always approachable and involved
Hardest part of the job was to get funding and buy in from Stakeholders
Enjoyable working as a team of O2 and also 3rd party colleagues
No comments, i was so excited to get the job but it soon went sour! I fell out wit senior management and my career was marked. I truly loved my team and the job role. Not sure what happened however i was made redundant.
Good working environment, however, senior management lack leadership, it's more a tell and threaten culture. Redundancy caused me to leave, but it was getting more and more of a culture of wanting more but giving less.
A good fun place to work, every day.is a different day however you work with a bunch.of great people and get through together. Targets for.bonis are tough and sometimes unachievable which leaves.tky with your basic salary and that can be tough. The only draw back is you have.to work every Saturday and will be required to stay for an extra fee hours once a month for stock take.
I've found that management don't seem to give a monkeys about your mental health, it's a case of suck it up and get on with it. The targets are unreasonable, and you get put on to development plans if you don't hit the targets.
Good staff discount, get 60GB free, only pay for the cost of the phone
RF Engineer (Former Employee) - Various - 2 February 2020
An intensely political environment where you can shine in your work but it will not save your position if a manager covets it for another. Most of the establishment is either family or friends sourced making for an unstable environment to work
I used to love working for o2 however a racist manager was assigned to my store. We knew that this individual has a history of complaints and issues yet regional still promotes him. Ethic minorities have to work much harder for the same opportunities and are Scrutinized a lot more then others.
As part of Telefonicas commitment to reducing their carbon footprint I have worked from home for the last 5 years whilst still achieving my annual objectives. I have recently received my annual review which rates me as a good performer.