Due to the nature of this company, some days were extremely hard, Seeing the results appearing, once the experts had worked their magic, meant we all received a sense of accomplishment at the end of each day.
Sense of achievement through seeing the help provided working.
Child Protection Practitioner (Former Employee) – United Kingdom – 13 September 2018
You're just a number. You'll work hard, believing you are still doing something purposeful in spite of the NSPCC's narcissistic agenda only to be thrown out with the trash.
No compassion empathy or interest in the well-being of staff.
The NSPCC is essentially the Kim Kardashian of the charity world - it only cares the media representation and covers up the reality of a questionable service that has no professional body to hold it accountable.
Bullying is rife as is discriminatory practice.
The fundraising team work hard to raise money for the charity and the NSPCC is great at finding ways to waste it.
Thank you for your comments. We are always keen to listen to the views of our staff and seek to create a positive working environment where everyone feels valued. We are therefore disappointed that you feel as you do about your employment with the NSPCC.
With regard to the services we deliver to children and families, as you will know Children’s Services Practitioners and their managers work in accordance with Practice Standards drawn from social work professional standards. Regular supervision, quality assurance and inspection processes provide appropriate and robust oversight. We are mindful of the efforts colleagues in Fundraising make to secure funds, as you have highlighted and recognise the need for us all to be responsible stewards of the money generously donated by our supporters. We continually review expenditure to ensure we are maximising our financial resources and through evaluation of our services we are better able to assess the impact to ensure we are focussing our efforts where these are most needed.
We take the well-being of our staff seriously and seek to investigate and resolve issues raised by staff. We are currently doing a piece of work focussing on our culture and bringing the NSPCC’s organisational values to life. We believe this will further enhance the working environment for staff and volunteers and that everyone who works for us will feel inspired, capable and empowered to play their part in delivering our mission. We regret that your experience of working for the NSPCC has fallen short of this aspiration.
Job Work/Life Balance
Charity Fundraiser (Current Employee) – Peterborough – 6 September 2018
Love talking to children. The Nspcc is extremely supported by so many people. People will always want to help children. But there are more and more we don’t know about.
Thank you very much for your feedback. It is lovely to read about employees who are enjoying such a positive experience of working at the NSPCC. We have recently been engaging with and listening to our people in relation to our pay model and our pay, reward and recognition policies are currently under review. We always welcome feedback that enables us to improve and do better so that we can attract the best people to take forward our work for and with children.
Have to listen to people all day on phone telling you how they have been abused, how their children have been abused, people telling you they have abused others.... You get no emotional support from colleagues because if they did support you then management would tell them off! You also get told off for not working hard because you need a few minutes to get your emotions back into order. Treated like an idiot. De-skilled, Under valued micro managed BULLY tactics by ALL managers and Team Leaders. I was a SW for 20+ years and was having my reports and emails checked by a team leader whose only other job was as a nursery nurse!
Many thanks for your comments. I am sorry to hear the advice and support provided by shift managers unhelpful. As you rightly indicate the helpline is a high demand working environment where staff are committed to providing the very best support and assistance to the public with concerns for vulnerable children. The success of the service is down to the hard work of all colleagues who come to us from diverse professional child care backgrounds as well as social work, such multidisciplinary approaches bring wealth of skills and knowledge to the service and ultimately better outcomes for children. Additionally the helpline also provides a career path for those in other none practice helpline roles supporting them to develop their skills to become practitioners.
Both managers and practitioners work closely side-by-side managing the shifts and responding to the public. The ethos and practice on shift is one of support where practitioners can seek assistance at any time and where managers are active in their oversight and available to provide such guidance as necessary. The helpline’s comprehensive supportive package provided to all new starters is shaped to ensure that they have the skills and knowledge to practice proficiently. Our use of peer mentors and line management practice, including regular structured supervision, illustrates the importance we place on ongoing practice and emotional support for all within a fast moving service. I am sorry that you felt that this approach was perhaps something you were unaccustomed too and did not meet your needs.
We continue tomore... work to strengthen our culture of openness where all members are valued for their individual and collective contribution, bullying in any form is not tolerated, as such we take the concerns you raise very seriously. If you would like to discuss your time we would find that helpful, the NSPCC is a learning organisation and evolves and improves its practice from being informed. John Cameron, Head of Helplines (email@example.com) would be very keen to talk with you to understand more regarding your experience.less
Job Work/Life Balance
Good organisation to work for
Administrator (Current Employee) – Northern Ireland – 9 July 2018
Very busy and demanding and can be hard at times on the emotional side Opportunities are there to be taken if you want to learn and advance. Can be tough at times but great team spirit
Volunteer Counsellor (Former Employee) – Birmingham, West Midlands – 4 June 2018
My typical day at work entailed replying to emails from young people regarding their concerns that they may have, whether it be school problems, bulliying, relationships etc and providing the young people with advice and post signing them to any supporting links.
good way to raise money, everyone had fun and a lot of money was raised for those in selected charities. good atomosphere, filled with lots of support and different activities to make the day more fun.
Corporate Services (Former Employee) – London – 21 October 2017
The Organisation wants the public and people who donate to it too believe its a professional caring charity however its a shame it doesn't treat its staff well. During the years I worked there both myself and other members of staff were bullied constantly to the point I resigned as my health suffered. HR refused to acknowledge or deal with my complaint. They simply acted as gatekeepers for protecting the charities image. The Charity actually made its own Hr department redundant which actually were caring and helpful.
the whole Management structure is flawed and most of the management in my department were inexperienced at best and had no people skills .
Long serving staff were made redundant or forced out and cheaper wages were paid to their replacements
I would advise anyone who values their health to avoid this employer at all cost.
Varied work.working individually with children and families and group work. Learned nunchucks from managers and colleagues. Supportive management structure Positive a, supportive and encouraging workplace culture Hardest part staying detached Most enjoyable making a difference
Administration Assistant (Former Employee) – Leeds – 21 August 2017
Management were uncaring and unsupportive. Morale in the office was at an all time low due to dire management and distrust between managers. There was a culture of bullying. Staff didn't feel valued. If I suggested new ideas I was basically told to shut up. There were no systems in place when I started and a series of technical issues that should have been sorted out before I started at the NSPCC. I was made to feel like an outsider and felt very isolated. It has to be the worst employer I have ever worked for. I felt that they wanted blood from a stone. Given the salary it was totally unrealistic for the amount of responsibility that I was given, It gives me no pleasure giving a bad review but morale was at an all time low in the office and if the way senior management treated me was anything to go by then they will be losing staff and not retaining them.
It does help alot of abused children
Totally disorganised and staff morale extremely low due to a bullying culture
Children's Practitioner (Former Employee) – Norwich – 19 July 2017
NSPCC made the entire team redundant then lied to our vulnerable clients. They made it clear that Norfolk was 'too isolated' to bother with. Fun work with great clients, but not honest and treated staff very poorly.