In my IT job i usually fix problems and make people happy, but in this job need to give problems, issue fines and face angry people. Not the job i wish for too long time. But my English is improving quickly
The only pro to this job was that the people I worked with were great, we were all in the same awful boat and so did what we could to enjoy it. Well all but one.
Other than that management were awful taking ages to fulfil uniform requests and holiday. Complaints were often swept under the rug and if you didn't hit your target. Yes, your PCN target,y ou would have the council and management on your back because you have to keep the council happy. No free parking, no perks, meant to get free lunch when there were no errors but we rarely did because it wasn't in the budget. No health and safety protection even if involved in a car accident. Everything was about numbers. Those who performed the best (got the most tickets a day) were given special treatment.
Even in my exit interview when I brought up issued, the OSM for East Herts just argued all my comments.
The public were generally ok, you would get the usual abuse but that's to be expected in this role. The role is just about getting the numbers so people would naturally hate you. I made it my goal to be as lenient as possible which meant that my performance was questioned once. But why would I go out of my way to annoy the public that mostly wouldn't purposely park in the wrong place. A lot of the time it was just a mistake because of a lack of information.
Not worth the money for the role unless you really need a job. Like last resort job.
Various advisor (Former Employee) – oldham – 15 September 2018
Lovely place to work , the best colleagues , not much advancement despite applying and working very hard , it appears those who socialise outside of work move up the ladder, HR issues , payroll issues, data protection not adhered by few managers, who ought to know better otherwise it offered the best work home life balance . Depends on your priorities
Quality Officer (Current Employee) – Dingwall – 28 August 2018
NSL is a brilliant place to work and alike other workplaces you get your downfalls, however, the hours are sociable as NSL is only open Monday- Saturday 08:00 - 20:00. They offer many promotion opportunities and NSL have also provided me the chance to complete SVQ's, such as business administration and business management, within work time which is good if you want to progress within this type of job and benefits you as you can learn and get paid.
Civil Enforcement Officer (Former Employee) – Brighton and Hove, East Sussex – 16 August 2018
Management is beyond the joke. You would be bullied and blamed for everything. No place for any mistakes and even a chance to be sick as you'll be dragged for a disciplinary meeting even if your kids are sick. Business first, you would hear that all the time. They'll only leave alone if you bring them the tones of tickets ( until you're fit enough to do the job) Abuse, spitting anf aggression from the members ofpublic and the driversn. They won't let you go home even if someone through a bucket of paint at you. Avoid and don't even think about join this horrible place.
Paid on time, work mates
Management, long hours, low pay, health and safety risk
Removal Driver (Former Employee) – Leedds – 10 August 2018
See adverts for NSL all the time? Always say due to continued growth!! Liers they turn over staff like Kelloggs turn over corn flakes. Poor wages expected to put your life on the line taking dodgy peoples untaxed cars off the road. Theres a Lazy horrible woman (the man in charge just lets her do as she pleases probably scared of her) running most of the North Stuff who just fires people on a whim because She's under paid in experienced and just nasty. Manager at Leeds a real nice guy but just a puppet for the horrible woman and when she says jump he says how high. Poor wages never got the right equipment to do the job then its all your fault that you can't do it even though you don't have the equipment and if you do its probably broke.
Steer clear of yet another goverment funded job that should be in the public sector being done by someone in the private sector who are only interested in profit.
Enforcement Officer (Former Employee) – Brixton Hill, Greater London – 10 July 2018
I worked in Brixton giving fines to people who dropped rubbish Did it for a whole month and never got paid Manager was and still is a A/hole Put it this way if your a bully you’ll love this job but the way london is now is your life worth the little pay you get
Customer Service Representative (Former Employee) – Brierley Hill – 14 June 2018
I loved my time at N S L, . This job too was very rewarding. My duties were to arrange patient transport for non urgent appointments. I spoke to lots of different people on a regular basis and I formed a relationship with most of them. I would arrange assessments to be carried out also prior to discharge from hospital. I made a lot of new friends there and I keep in touch with the guys from time to time. Again, I am very driven and I moved from N S L to where I am now as a Scheme Manager.
Customer Service Representative (Former Employee) – Leeds – 4 June 2018
very unpleasant place to work, people were punished and or fired when the cases were unworkable and people couldnt meet targets, no regard for the customers or complaints, many people charged in error, large amounts of money lost or unattributed.
Civil Enforcement Officer (Current Employee) – Lewes, East Sussex – 14 May 2018
On a typical day at work I patrol an area of Lewes which would be delegated to each staff member during briefing every morning by a senior, they try and make it fair so that your not on the same beat twice close together, however at times this is not possible due to other C.E.O's on rest day, holiday or off sick. On patrolling our beats we enforce the road traffic management act 2004 and issue parking fines were contraventions have been breached. What I have learned doing this job is that not every day is the same and members of the public can be pretty hostile towards you. the management are supportive of their staff and if a C.E.O has had a problem in a certain area they would not be put on that beat for awhile or at least until the C.E.O feels happy to go back to that area. The hardest part of the job is to calm a situation down when the driver comes back to vehicle and I have just issued a penalty charge notice because everyone reacts differently and trying to judge what their reaction would be can be difficult. It can range from completely ignoring you, to swearing and shouting abuse at you from receiving a penalty charge notice and sometimes it could even be a parent who got held up because their children had been playing up and lost track of time and trying to calm them down can be difficult as they could be stressed out. Going into work and seeing my colleagues can be quite enjoyable especially if its the one you get on with pretty well, but meeting new people can be enjoyable as well be it on street or a new member of staff.
Free uniform, double pay and day leiu on bank holidays, free hot or cold drinks and perkbox
Worked for this company for a couple of years after they took over our contract. Worst company i have ever worked for. Workers ended up having to buy there own uniforms tried not giving the correct amount of holidays and constantly lying to the client to cover themselves up.
Do yourself a favour and dont go near this company.
Dealing with people in often difficult or confrontational situations. Daily abuse can become very trying even if you realise that the abusers are targetting the uniform not the individual. Little effective support from management, rather a strict adherence to historical practices.
Very nice company to work for, work clothing provided for all weather, holidays are very flexible.team work is always at the forefront of NSL, pension scheme is a bonus and the wages are in line with national minimum wage.
Fresh air lots of walking, meeting people advising them.
to do this job you have to be ticked skinned, as the general consensus is your not liked, but look past that and job can be rewarding. you will walk or drive for miles so being fit is a must, your trained on the traffic management act and have to learn all the different parking contraventions. but you are also there to represent the local council and helping members of the public even if that means going above and beyond the call of duty, Which you will do.
hardest part of the job is the shift patterns you work 5 days out of 7 a week but that includes Saturdays, you get one weekend a month off but have to work 6 days the following week which takes its toll when your walking 10 miles a day. getting time off for holiday can be tough if others have time off there but not impossible. your shifts can be changed in order to cover sickness and absence. so you could end up doing 11/12 hour shifts
Civil Enforcement Officer (Former Employee) – High Wycombe, Buckinghamshire – 28 February 2018
Great times can be had if you make friends ok.plenty of good uniforms supplied excellent training . Plenty of walking although cars are supplied if out of town duties are on your rota. normally plenty of overtime if required. Tea coffee provided and bottles of water Rest rooms with tv fridges microwaves for your use
Free tea and coffee they wont send you out in unsafe conditions
Can be long hours and not nice in real bad weather
Supervisor (Current Employee) – Birmingham, West Midlands – 26 February 2018
NSL don't tend to value their staff and the supervision/management I have experienced has been awful. Management should treat staff better and this is a reason why staff are de-motivated and leave the company after short periods. There isn't enough support from the support functions of the Company either and the rewards/recognition (if staff are lucky enough to receive it) are not the best. NSL needs to start engaging with staff more and the management at the very least, should acknowledge us. Say hello! We're human beings, helping the business, not robots! Also, treat us fairly and equally, help and support us when we need it and then NSL will realise that loyalty does exist.
Don't live up to their promises, don't treat staff very well, staff are overworked for not much pay
Management has no clue and you take on 1000 job roles not specific ones
Recovery Driver (Former Employee) – Edinburgh, City of Edinburgh – 13 February 2018
Shocking place management has no leadership skill at all absolutely disgusting how some of them are leaders and the job your applying for is your main role then you have to take on other roles not in your contract for the targets to be met, yes targets shocking