its a ok company to work for,job can be busy at times but normally steady
Day is spent cleaning trains, helping customers if needed.
Learned how to deal with customers in different ways, not every customer is the same.
Management are ok, as long as you are doing what they say... but normally just get on with the job. Applying for jobs with northern rail is not as straight forward,, they put family members first, then move other permanent stuff into jobs that are advertised externally, so outside normal people have no chance of getting a job interview for a job.
The culture at northern rail, is there is a lot of miscommunication and sometimes, you will get the blame for things that are not even your fault.
The hardest part of the job is there are a lot of senior management reporting to other supervisors about the job you are doing, if they are not happy, instead of them coming straight to you to help you. Found that supervisors and management think they are above them selves.
Best part of the job is meetings all the different people on the trains and platforms, even if it is for a brief moment.
hours are long but steady..