Thinking about working here? Stress levels in the service desk are insanely high. Targets are only manageable if the daily MI is avoided. micro managed at every chance by team leads who belittle staff constantly, treated as a child if you make a mistake. Training is listening to calls, with constant new work loads added to your daily tasks, no support from team leads, Who are always too busy to respond. Expected to learn knowledge base updates without been told they have even changed. New staff constantly need training by staff trying to take calls, which results in more call volumes for remaining staff. It's all about saving money and having the minimal staff to cover call volumes.