North West Ambulance Service Employee Reviews

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3.0
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Repetitive
PTS (Former Employee) –  Broughton Preston31 March 2019
I worked here after finishing University, Via an agency so there wasn't any job security, the NHS did not have the funds to employee directly.

It was a call centre based role, which demanded you to work in a efficient and highly accurate manner.
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5.0
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Productive
NHS ADMINISTRATOR (Current Employee) –  Bolton, Greater Manchester24 March 2019
whilst working here I achieved great job satisfaction. Each day is different which means you are never bored. The management team is easy to talk to and they deal with any issues you may raise.
Pros
NHS Discount
Cons
Never get a spare minute
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5.0
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Care and compassion towards staff and patients
Health Advisor (Current Employee) –  Horwich10 February 2019
I haven't got any bad points about this employer, it's a good place to work and your always supported. A high level of training is provided before you start and also on a regular basis too.
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4.0
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Excellent employer
Ambulance Paramedic (Former Employee) –  Blackpool6 February 2019
Spent 36 happy years with them, no regrets. Started at Lytham for three then transferred to Thornton where I finished my career. Promoted to Paramedic and then instructor. Spent many happy years as a tutor.
Pros
Overtime rates good, plenty of time off
Cons
Shift work and very busy
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3.0
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unflexible
Health Advisor (Former Employee) –  Bolton, Greater Manchester18 October 2018
micro-managed, not family friendly, impersonal, too many managers inflated with self importance.
no room for initiative or progression unless you are available 24/7.
Pros
enhancements
Cons
micro-managed
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3.0
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Has its good and bad parts
HEALTH ADVISOR (Former Employee) –  Greater Manchester2 September 2018
A typical day involves taking calls from people who are unwell. There is minimum time to recover from a difficult call and a lack of support although this is being looked in to. Senior Management are non-existent and rarely make an appearance or ask how things are with the staff doing the job. Service Managers are looking to make improvements but the points raised by staff never seem to make a difference. There is an "if your face fits" culture within my department. Team Managers have hardly any time for staff due to service demand. Mainly focus on the negative than the positives. The job can be very lonely due to there being no ready time between calls.
Pros
Excellent Salary with Enhancements and Benefits/NHS Discounts
Cons
Lack of support from TM's or Senior Managers and no social life
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5.0
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Productive
Health Advisor (Former Employee) –  Bolton, Greater Manchester31 August 2018
You learn something new everyday, the training is brilliant and the opportunities are endless.
I would still be in this job if I could get childcare for the hours.
Pros
Opportunities
Cons
Long unsociable hours
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3.0
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Theres pros and cons
Emergency Medical Dispatcher (Former Employee) –  Manchester29 May 2018
Shifts are 12 hours long, which at first seems appealing as you get more days off but they are tiring, especially switching from days to nights constantly. However, due to this, you do get 25% bump in your wage taking it from about 16k to 20k.

Its a lottery which team you get placed on, some are absolutely amazing and supportive with great supervisors, others very much form their own groups and leave you out, with horrid team leaders. Made some life long friends here though.

Overall, a good experience for yourself and CV, will make some good friends I imagine but the hours are long, the job is difficult and emotionally exhausting. There is good progression to dispatcher roles and EMT roles if you play it right. Like every job, comes with its pros and cons.
Pros
Good team mates, good progression if you want it, good experience
Cons
Long hours, stressful job, gambe if get bad team mates
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5.0
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Very busy, and sometimes frustrating challenging work place
Paramedic (Current Employee) –  Cheshire and Merseyside14 May 2018
NWAS is a committed employer to patient care and employee care working within current political and financial constraintes, In a difficult area of patient care. Always striving to promote employee and patient well being in an ever demanding area.
Pros
Exciting committed team
Cons
long busy unsocial hours
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5.0
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Professional enviroment
Call Handler (Former Employee) –  Horwich1 April 2018
Lovely managers. Great canteen and good colleagues. Traning is giving thouroughly and support is always there when needed vie telephone line or floorwalkers.
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4.0
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great experience helping people in the community
Ambulance Care Assistant (Current Employee) –  Greater Manchester26 February 2018
Great career path if you enjoy helping people in the community and are perhaps interested in a career within the Ambulance service.
Rewarding job and no two days are the same.
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4.0
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Worthwhile and rewarding
Control Room Assistant Grade Two (Former Employee) –  Chester, Cheshire21 February 2018
I was involved in Planning and Day Controlling of non urgent hospital transport for the NHS. I enjoyed communicating to patients and other Health Care professionals daily. The hardest part of my job was that sometimes their was not enough resources to provide a ideal service. I would always get satisfaction if a patients arrived on time for their hospital appointments.
Pros
Family freindly
Cons
Relocation to Speke 2018
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3.0
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Dealing with emergencies
Emergency Ambulance Technician 2 (Former Employee) –  Manchester31 January 2018
A job that could very challenging, in some very distressing situations. Ability to remain calm, to think clearly, to deal with worried onlookers were essential.
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4.0
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Conundrum
Paramedic (Current Employee) –  Wigan, Greater Manchester28 January 2018
The problem is not with the Ambulance service or the role itself.
There are simply not enough beds in the hospitals and departments don't have any spare capacity.
Pros
Challenging. Diverse
Cons
Too many people papering over the cracks
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1.0
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Patient Transport Service VERY POORLY MANAGED
Ambulance Care Assistant (Former Employee) –  Audenshaw, Greater Manchester27 January 2018
lack of compassion towards employees from upper management.
poor management of running of company
many patients left waiting longer than the 2 hour time slot
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3.0
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no progression and they will always try and get out of anything
Emergency Medical Technician (Former Employee) –  Greater Manchester27 December 2017
horrid place to work - if your face fits youre ok. They lack compassion and care of any kind and they have no concept of confidentiality or ethics and law.
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4.0
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Senior Paramedic
Senior Paramedic (Current Employee) –  Greater Manchester27 December 2017
Shift work will always have its challenges, however there are a variety of working 'shift lines' to accommodate this. I feel that the wait in some areas to gain a shift-line will take a while but the colleagues around you will make the wait worthwhile.

Management and culture is changing - a younger workforce with university training and forward thinking is now combining with an older workforce and it is working well for the most part. The biggest challenge is the minority of unsupportive managers, of which I have worked for in my career. However, for every unsupportive manager there are ten more who you'll meet if you stick with the career. These 'bullies' do get found out, and aren't able to go unnoticed now in the culture that is being reborn within the service.

As for the work life balance, this is a difficult one alongside shift work. It works well for some and badly for others. For qualified staff (Paramedics and Nurses) there is now the rotational working option, as well as numerous advancement opportunities.

You will see the best and worst of humanity in any patient facing role. But this is what keeps adrenaline going for some. Personally, I prefer the older adult population and am looking forward to moving into a senior role with a larger focus towards the older adult population.
Pros
Companionship, supportive colleagues, forwarding thinking service with some fantastic urgent care plans, flexible / rotational working options, numerous advancement options
Cons
Shift work, exposure to stressful situations, minority of managers who are unsupportive.
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4.0
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productive
Health Advisor (Current Employee) –  Bolton, Greater Manchester5 August 2017
I enjoy working within the clinical sector and I am able to mange my job quite well and the most enjoyable part of my job is the satisfaction that I have helped somebody that's needs the help
Pros
working within team good work force
Cons
long hours
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4.0
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Good Job, Well Paid
Health Advisor (Current Employee) –  Bolton, Greater Manchester3 August 2017
A very busy environment can sometimes be solitary due to the amount of in bound calls, sometimes dealing with challenging calls and people.
Not for the faint hearted, and morale can sometime be low, however ultimately it is a good job with prospect to either side step or progress.
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1.0
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Worst Place ever to work
AACA (Current Employee) –  North West2 August 2017
Long hours . Enforced overtime. nearly a full shift without meal breaks . Bullying, intimidation, Harassment, Discrimination by management.
Very hard to get leave. Disciplinary for being of sick with work related injuries. Management clicks. Not treat with any dignity.
Pros
dealing with patients
Cons
Every thing
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Overall rating

3.3
Based on 38 reviews
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3.1Work/Life Balance
3.6Salary/Benefits
3.5Job Security/Advancement
2.9Management
3.4Culture

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