North West Ambulance Service
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North West Ambulance Service Employee Reviews

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United Kingdom53 reviews
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4.0
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Good place to work for those that can learn quickly and cope under stress and time pressures. good line management structure offers support although some senior managers disconnected from day to day work
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1.0
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Stressful work without managerial support. Poor work life balance, blame culture with unfair treatment of staff, bullying, intimidation and discrimination evident.
Would not recommend
Pros
patient contact
Cons
Very, very poor management
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1.0
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Extremely poor HR and managerial support when most needed, and extremely poor temporary disability support (= zero support). Don't follow their own policies. Disregard for staff or staff needs. Poor staff retention. You find out very quickly that you are literally just a payroll number, and there is no value put on skills and experience brought to the role from elsewhere.
Bums on seats, or you're out.

Clinicians cannot see other people's off-duty to attempt swaps, and no rota requests can be put forward beforehand to allow for hospital appointments etc. Also extremely hard to get annual leave requests granted. This combination makes for a very difficult work-life balance. These types of basic staff management benefits are commonplace in other organisations to boost staff morale and improve staff retention.

Also, it is a very solitary role, even when sat with colleagues close by. It is you, your PC, your headset, and your patient on the line. You literally are stuck sat at a desk for every shift, and electronically timed for every movement such as breaks, loo etc. If you value close team working, time spent reflecting with colleagues and physical patient contact, then this really isn't the job for you. NWAS 111 is honestly the worst NHS organisation I have ever worked for.
Pros
Knowledgeable and supportive clinical colleagues
Cons
Poor management/HR practices, poor staff support, and lack of flexibility
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4.0
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Helping patients who needed transport either to or from hospital. Moving patients within the hospital. Every day is different and there are lots of challenges. You need to be able to think on your feet. Great support and back up. Colleagues are very supportive and a great bunch of caring people. Some challenges in who your partner might be but mostly good.
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4.0
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Packing medicine pouches on a rota and a little admin to break the cycle. Developed knowledge of medicines used within the Trust which aided in the completion of the Medicines course that was paid for by NWAS. Relaxed atmosphere and good banter from your colleagues.
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5.0
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Being able to work there on placement was a fantastic opportunity, I would happily do it again if I could.
I would definitely recommend it to anyone looking at going into motor vehicle work.
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1.0
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Bullying culture from managers and control . If a patient complaint comes in , you basically are judged guilty , until you can prove your innocence. Even then the managers will look at your paperwork etc , to see if they can discipline you for anything else . Staff are frightened to go sick as they get a immediate overtime ban aa
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4.0
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NWAS is an innovator of change and likes to encourage its staff members to voice their ideas and opinions. Especially within the Urgent Care department, we lead change and embrace the need to adapt to all situations.
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5.0
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The RLC location is easy access from the motorway and the location is a pleasant place place to work.

There is a great work/life balance and the management are very welcoming and helpful.


There is a relaxed work atmosphere and the facilities are modern.
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2.0
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Old school management, put company needs ahead of staff mental health and needs.
Expect staff to work over their assigned hours, and return next day at normal start time even though they've not had the legal time away from work.

Do not allow enough time to carry out proper safety checks on the vehicles.

Expect you to put job before your family.
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2.0
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You'll work alongside good people, and sometimes you feel like you're actually helping people. You also can't bring work home.

But then management let you down. You finish late every day, you're pressured into driving unroadworthy vehicles at high speed. The control room treat you as a number -- forget going to the toilet, eating or drinking. Your only responsibility is to get to jobs as fast as possible, even if that means harming yourself or others.


There's next to no mental health support. You'll struggle, and finally, you'll have to go off sick. And then they try to manage you out.


This is a workplace to avoid. It looks attractive from the outside, but inside you'll soon realise that everyone is unhappy and looking for a way out.
Pros
Can't bring work home
Cons
Poor management, late finishes (almost daily), poor support
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3.0
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For the work you do the salary does not match up , you literally have someone’s life in your hand but get paid less than someone who stacks shelves in a supermarket
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3.0
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A good place to work with great benefits and staff protection. The environment at the EOC can be a little overwhelming and there is little privacy. The length of time spent there can make the environment a little toxic, but overall I would recommend working for NWAS as an organisation.
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5.0
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Am housing keeping and love my job.But am finding it every hard to get up at 5am.I have meet lots of different people in 11 years.And working at ladybridge has change me for the better.
Pros
Great team.good holidays.
Cons
Getting up at 5am.
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3.0
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The job was physically and mentally challenging with no 2 days the same. I gained a lot of job satisfaction and felt proud to be a Paramedic. The disadvantages were long hours with unpredictable over runs, a lot of drive time and one on one time with your patient(s).
Pros
Rewarding profession.
Cons
Long hours and a lot of lifting/moving & handling.
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1.0
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Shift patterns, bullying culture, sways between micro management to absolutely no support. Huge pressure put on staff to solve staffing problems by working overtime and to take double the amount of calls than expected in early well staffed nhs direct days. All the time 100% quality expected. Love the phrase 'perhaps if you had done this', always defend the patient in every scenario and never their own staff. Management are completely out of touch and have forgotten what front line working us like.

Add to that no flexibility, holiday requests constantly refused, also a big question mark over 99% of the policies etc and their legality.


Would rather be on the dole then work here.


5yrs as a call handler, also never had any mental health issues until i went to work here.
Pros
Enhancements but stressful so in turn not worth it
Cons
Shift work, overtime expected of you
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1.0
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Jobs looks good on paper, but no real support of management . The team leaders Carnt trust stab you in the back for there own enhancement . Certain staff management and team leaders use there authority to bully.
Pros
None
Cons
Wages, shifts, no support of management
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4.0
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There is no better feeling than saving someone’s life or even making a difference to someone’s life. The strong sense of belonging, being part of a team/family is fantastic. Being respected by the community. It is a job for life if you want it to be with a descent wage and prospects for enhancing your career. Opportunities to develop skills and support available in many areas
Pros
Opportunities to make a positive difference in someone’s life
Cons
Unsociable hours, family life can suffer
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3.0
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I worked here after finishing University, Via an agency so there wasn't any job security, the NHS did not have the funds to employee directly.

It was a call centre based role, which demanded you to work in a efficient and highly accurate manner.
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5.0
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whilst working here I achieved great job satisfaction. Each day is different which means you are never bored. The management team is easy to talk to and they deal with any issues you may raise.
Pros
NHS Discount
Cons
Never get a spare minute
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5.0
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I haven't got any bad points about this employer, it's a good place to work and your always supported. A high level of training is provided before you start and also on a regular basis too.
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Overall rating
3.2
Based on 56 reviews
5
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4
17
3
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10
Ratings by category
3.1
Work/Life Balance
3.4
Salary/Benefits
3.3
Job Security/Advancement
2.8
Management
3.2
Culture
North West Ambulance Service Reviews by Location