Working on a temporary contract to cover maternity leave for 6 months. Historical processes were in built within the administration aspect of the Police. Temps are employed for no reason as I myself had very little work to do each day and could have easily encompassed the temp workload saving thousands per year. Some long term staff members (at supervisory level) had not moveed with the times and hand wrote "memos" which they then passed to someone else to type into an email to send out on their behalf This money would have been better spent on actual policing.
Being able to multitask is a must for this role, especially if you are a Welsh speaker and need to translate Welsh calls into English text on the system. You need a thick skin, be able to think on your feet, be a competent listener (and perhaps not take everything literally) and be incredibly nosey (you HAVE to get as much info from the caller as possible)Stressful environment with a lurking negative and bullying undertone. Many of the staff have been there for years, know the job inside out and are really good at what they do, they have no time for newbies particularly if they think you don't fit in. Be prepared for abrupt interactions, ridicule from some if you say the wrong thing and a general feeling of being back at school The organisation itself is keen to encourage their staff to attempt to advance into other roles within it which I think is severely lacking in many companies/organisations.