Health Adviser (Current Employee) – Newburn HQ – 2 April 2019
The open day which told you about the role made it sound amazing. I was so excited to get in and put my heart and sole into the interview. I mean I’d already invested so much time and energy into the application process to get to this point. NEAS was the job of my dreams. a career, something to feel pride in doing. I couldn’t believe I was successful at what sounded like a prestige workplace to be in. Training was fine but as soon as the role began things changed. I was miserrable from day one, so we’re many of my teammates, some of them have left already and it’s only been a few month. I can only speak as a call handler/health adviser, as I’ve heard those on the road have a much better respect given to them. I’m desperate to find something else now but I wish it didn’t have to be this way. If only the work place was happier and run better then I’d stay. I feel sad that it’s not how it was portrayed and how little management think of us. I’d really advise against putting your energy into joining here, it’s not a nice place to work.
Health Advisor (Current Employee) – Newburn – 28 March 2019
Management are very unkind and unsympathetic to those with mental health problems. The rules are rarely followed and more senior managers bully those who are on the phones. A lot of underhand stuff goes on here and staff are treated terribly. It’s the sheer lack of breaks which wore me down, like a modern day sweatshop. I agree with other posts that there is so much effort put into recruiting but none put into retention. Many good people have left the business due to poor treatment. It’s really sad to see and demoralising too.