Firstly I would get HR to reply to emails especially when it comes to complaints ect.. The CEO should go under cover and actually visit some of the stores and find out what is going on. then they would find out what you are treated like and how the so called cleaning managers are really like and the way they treat there staff
Some one comes to see you say once a month or 6 weeks if you got any problems see how you going on
I worked as a cleaning manager for a number of years in the same store . In Febuary of this year NIC took over the cleaning contract.. I left as I felt as if I was banging my head against a wall even though I really liked my job.
I believe that it could be improved by looking into the way the cleaning is carried out by the staff as its not the best , for instance when a instore cleaning manager come in to cover they should treat it as if it were there own store and not as if they are doing everyone a favour. There needs to be some instore training put in place. and regarding the cleaning products there never seems to be enough as you get 2 bottles one for the toilets and one for general cleaning ,this is not enough as it as to last a month but that hardly is the case .
As I stated I liked my job and it was sad the day I left as I gave 7 yrs of my time in that store. I never had no problems and it would of been nice to be part of a company that could go a long way with just that extra little support , In truth I would liked to have stayed but I don't think I will get the chance to find out what it could be like
Treat people with respect