Very nice enviroment to work.
Manager Reception& Admin Team (Current Employee) – Hertfordshire – 19 January 2018
A typical day at work will include to open the Surgery and set up the screens for patients to be able to check in for their appointments. Check the appointments availability for the day in various clinics and guide the Reception how to book appointments .
Dealing with urgent tasks and patients complaints to ensure smooth operation of Surgery.
Also attend meetings with GP's, other managers, clinicians and other healthcare professionals .
I gained a lot of experience on how to deal with difficult situations such as emergencies .
I improved my communication skills by liaising on daily basis with both clinicians and patients from various background.
I learned the structure of NHS .
I learned how important is to keep confidentiality of service users in all times.
I improved my IT skills by using System One and a variety of communication tools online.
NHS is a great place to work overall and great atmosphere.
The hardest part of the job is that sometimes , especially the winter season, can be very demanding as patient are increasing because of flu/colds and other winter related illnesses.
The most enjoyable part of the job is that any day is the same! Never get bored! Learning and having new experiences every day and also the team spirit is really high!
NHS discounts, free parking