I was contacted regarding a post with southernhealth, my first assignment with NHS P. I ensured that I fitted in to what was required for starting date as I was temping. However NHS P kept changing the start date. I had to explain that I needed a date so I didn't leave my previous temp role prematurely and loose pay. Eventually after many phone calls I got a start date. It was very badly organised. My lowest paid temp job yet most demanding. I loved the role but NHS P really need to not only show interest in filling the post but re evaluate communication with staff both before and after. Getting pay was a nuisance to begin with.
Receptionist (Current Employee) – Bristol City Centre, Bristol – 5 March 2018
to insure the reception area is clean and tidy to meet our clients, and be ready for all clients who enter the building.Have learned that we mix with all sorts of life from the oldest to the youngest, mixing with many different cultures.
Receptionist (Former Employee) – Sandwell, West Midlands – 21 February 2018
Not fair. Was not given suitable training, and feel I did not get the suitable supervision during a probationary period. I would actually love to find a job within the NHS and stay there. I love working within the care industry and like making a difference to peoples day.
Receptionist (Former Employee) – NHS – 27 January 2018
i have not really had much experience in working as i am very new to it all however i have work experience during my years in secondary school and i have learnt many skills and attributes in giving good customer service and learning to patient at difficult times such as having to deal with difficult customers, i enjoy interacting and being very social-able.
Manager Reception& Admin Team (Current Employee) – Hertfordshire – 19 January 2018
A typical day at work will include to open the Surgery and set up the screens for patients to be able to check in for their appointments. Check the appointments availability for the day in various clinics and guide the Reception how to book appointments . Dealing with urgent tasks and patients complaints to ensure smooth operation of Surgery. Also attend meetings with GP's, other managers, clinicians and other healthcare professionals . I gained a lot of experience on how to deal with difficult situations such as emergencies . I improved my communication skills by liaising on daily basis with both clinicians and patients from various background. I learned the structure of NHS . I learned how important is to keep confidentiality of service users in all times. I improved my IT skills by using System One and a variety of communication tools online. NHS is a great place to work overall and great atmosphere. The hardest part of the job is that sometimes , especially the winter season, can be very demanding as patient are increasing because of flu/colds and other winter related illnesses. The most enjoyable part of the job is that any day is the same! Never get bored! Learning and having new experiences every day and also the team spirit is really high!
Receptionist (Former Employee) – Waterloo Station – 15 November 2017
Be prepared to deal with difficult people on a daily basis. The hardest part is not being able to help patients as much as you would like to. The work place was difficult due to other staff members, I can't really comment on what the rest of the NHS is like.
Receptionist (Current Employee) – Gateshead, Tyne and Wear – 7 November 2017
poor management, poor work/life balance. Equality means nothing. A typical day at work for me means picking up after everyone. the hardest part of the job is feeling like everything is left to me. the most enjoyable part of the job is i get on well with who i work with
Administrator/receptionist (Former Employee) – East London, Greater London – 25 October 2017
The NHS is a busy but beneficial industry which if you have the right skills and qualities then hou may have an opportunity to progress, if i had the chance to work in the Nhs i would do everything in my ability to achieve as much as i can
Administrator and Receptionist (Current Employee) – Bradford, West Yorkshire – 23 October 2017
Booking patient in for their appointments. Booking further appointments. Liaising with consultants and nurses on a daily basis. Learned a lot about the department I am working in. Different processes to get referred to the hospital. Management is great and is always looking out for you. Workplace culture is great fun as everybody gets on with each other and always helping each other out. The hardest part of the job is the distance travelling to and from. The most enjoyable part of the job is putting a smile on a patients face knowing you have met all their needs.
Great team. Work ethic. Patients. Consultant and nurses. Systems.
PA/Receptionist (Former Employee) – Norwich – 9 October 2017
A typical day for me would be to get up at 5/5:30am and catch the train to norwich around 7.
I learnt a lot of new things! Such as using different equipment such as scanners etc. I also learnt the role of a PA and receptionist. I learnt how to deal with issues in a professional manner, and grew to realise it was a job for me!
The hardest part of the job, was probably the waking up early and getting home late.
The most enjoyable part was being part of the reception staff!
Unlimited tea and working with the staff and people.
Receptionist (Current Employee) – Alresford, Hampshire – 28 September 2017
My experience of working for the NHS has been nothing short of amazing. The staff working there are incredible and will bend over backwards for patients to ensure they receive the highest quality of care possible.
Tayside Ward Assistant & Receptionist (Former Employee) – Dundee City – 28 September 2017
Dealing with patients nutritional needs and to get them ready for their trip to theatre. How to deal with patients needs and how to help resolve them. My management team whilst working here were very nice and very helpful in the fact that they taught me as we worked together on many things. Working with patients and staff of many different cultures is very interesting and rewarding to learn more about them and their culture, Hardest part would be the shifts. Most enjoyable part of the job was helping the patients who could not help themselves and watching them improve and become well again.
Working with a great team and seeing patients get better
Receptionist (Current Employee) – Salisbury – 25 September 2017
Working with/for the NHS is a difficult duty no matter what role you may take on. You get demands from patients that we as a receptionist can't offer. I have enjoyed working for the NHS however if you are wanting to go down this route of this job role you have to be very open minded and reassuring to the patients.