I was the key point of contact for patients to book assessments and courses regarding there mental health issues. Problems such as social skills, medical input, anxiety, eating disorders, bulimia plus more severe complexes.
I liaised with other government bodies such as doctors at practice surgeries and the police. Within the NHS I liaised mainly with reception, therapists and other admin staff.
I learnt how to deal with confidentiality within clients cases, as that was key, i.e. not indulging in clients information to friends or family unless authorised. I also learnt how to deal with the forensic side if death occurred, such as closing accounts down on the NHS spine, notifying family and other legal bodies.
Strong organisational skills, ensuring all notes, records were filed correctly on RIO, which is part of the NHS spine database. Again, general updating of addresses / doctors information and next of kin details etc.
Responsible for taking minutes for core group meetings re: patients and general ways of working, from therapists to office managers.
Responsible for typing up notes from one on one discussions, plus group discussions, which would then be stored on the RIO system and logged against there personal records, plus added to the NHS spine and sent to the GP's and patients.