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If you’ve recently left school or you’re looking for a change in career, joining the NHS as a healthcare support worker might be right for you.

What’s a healthcare support worker?

Our healthcare support worker roles represent a world of opportunities within the NHS. They’re a great entry point into the NHS and can lead to a lifelong career. If you’re looking to become a healthcare professional and want to gain experience, it’s a great place to start.

But there’s more to the role than you might think.

As with all jobs in the NHS, no two days are the same. You’ll work in a constantly evolving environment where you’ll have plenty of opportunities to thrive and progress, while being able to make a lasting, positive impact on people’s lives.

As a healthcare support worker, you’ll be a prized member of the clinical team, at the heart of patient care. You’ll work closely with a team of health care professionals, helping to support patients on their journey back to health, sharing their experiences and making a real difference.

You’ll work under the guidance of a qualified healthcare professional, usually a nurse, who can help steer your career progression. It’s an incredibly varied role depending on where you’re based and what kind of setting you’re in – one minute you may be taking blood, the next you’ll be supporting patients through their treatment and making them feel comfortable and at ease.

You’ll also work as part of a passionate team alongside doctors, midwives and other healthcare professionals who will expose you to new opportunities and help you develop your career.

What roles are available?

There are over 30 different roles that sit under healthcare support worker based in six different settings, and we can help you find one that feels like the right fit.

Mental Health support workers provide basic care, therapy and assistance to patients with mental illness or developmental disabilities.

Acute Care support workers are based in clinical settings such as emergency departments, inpatient and outpatient wards.

Community Care workers are frontline public health workers who link the health services to their local community and have a close understanding of the community they serve.

Midwifery or maternity support workers are the frontline of a family’s journey through pregnancy, childbirth and the first few days of birth.

Primary Care workers are the first point of contact for the health system. Primary care includes general practice, community pharmacy, dental and eye health services.

Children’s services support workers work with children and their families to provide healthcare and support.

Watch this short video or read on to find out a little more about the various settings and the day-to-day responsibilities involved in each role.

Mental Health

Acute Care



Primary Care

Training and Development

As a healthcare support worker your training will include basic nursing skills, and you’ll also work towards the Care Certificate.

As you develop, you’ll be given more responsibility, and the experience you gain will help you if you’re planning to take your career to the next level.

Where will the role take me?

Healthcare support worker roles can be a great entry point to the NHS. If you’d like to become a registered healthcare professional (a nurse, midwife or physiotherapist for example), working in clinical support can give you the experience you need to apply for your training.

And if you don’t want to become a registered healthcare professional? That’s okay – you’ll still be able to progress and rise through the ranks. You’ll be encouraged to take qualifications and increase your knowledge and skills. Plus, as you gain experience, you’re likely to be given more responsibility, possibly working without direct supervision. You may even have the opportunity to become a team leader, supervising other clinical support staff.

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London, United Kingdom