Hard work especially introducing any organisational or work changes
Area Manager (Former Employee) – ENG – 25 November 2015
Same old problem of remote management who reorganise without and idea of the effects on the ground. Example 1: Appointments system for donors introduced. Did NOT work and resulted in MASSIVE delays and complaints from donors. Example 2: Remote Complaints Management 'trying' to use standard procedures. Over bureaucratic. Complaints should initially be handled locally! Example 3: Three teams at Exeter, Taunton and North Devon were ALL allowed to develop their own working practices. Example 4: Remote overall management who did not allow local manager autonomy.
Having said all that I did enjoy the job and the many challenges it gave me. Also some amazing, dedicated staff!
Donor Carer (Current Employee) – Northampton – 15 April 2019
Being on a mobile team doing late sessions we start around 12:30pm until about 7pm. The most enjoyable part of the job is meeting new people everyday and learning about their reasons for donating, its nice to create that kind of relationship with donors as it makes them have a great experience and want to come back to donate in the future. Full training is all provided, based on site and in training facilities. Working full time doing around 75 working hours every fortnight, this means you work 4 days within the 7. Mostly they are weekdays but on occasion it may be a weekend (with my team specifically). It is great to know that you are directly involved in the blood donation process, and it is important to remember that on stressful days, every donation counts.