It doesn't matter how good you are at your job and how much praise you get from others, if you're not in a clique with the managers then you do not get their support or respect. Hard work is not rewarded. Lazy people who purposely cause trouble within the department and leave early most days seem to get further just because they have friends in the right places.
The job itself was brilliant when you were able to get on with it but recently it has become far too micro managed and you spent more time reporting to managers than handling files.
When i started at the company it was very good and i learnt a great deal. I spent 11 years at the company but in my opinion the company changed what it did well to a different direction which i did not agree with.
This company are at the forefront of what they do. Career progression is available but it feels like only to those where "if your face fits". Management throughout customer services are very clicky and can be quite contradictory with their work ethic of "do as I say, not as I do". Pay rises have been minimal and frozen for many and incentives are few and far between. However the location is great, offices are clean and modern and the standard pay rates aren't bad either.