NGA Human Resources Employee Reviews

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Dont bother
Payroll (Current Employee) –  Peterborough16 October 2018
As a new starter you are placed with an existing employee until you have all of your accesses. After this you are given a payroll, expected to know everything and are penalised if you do not and make any sort of mistake.

Management are all part time as are most of the senior administrators and team leaders so there is little to no support. You are then ridiculed if you have too much work and things are pushed to the wayside.

This company is very much a "if your face fits" kind of place, if management like you then you can get away with doing the bare minimum and even get promotions. However, if you aren't one if their favourites then you won't get any recognition for working yourself into the ground going above and beyond for the customers and the company.

The people that you work with in the teams are great, they make the time spent there bearable. The hours you work can be flexible if needed.
Pros
Free parking, 3 food vans a day & an ice cream van in the summer, colleagues
Cons
Many
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Work for this company to see how NOT to manage employees!
Senior HR Administrator (Former Employee) –  Birminghham26 September 2018
-No training for new starters, you are left to sit with a current employee until you get access to your own computer, (which can take weeks) when you finally do you will then be passed the same amount of work as an experienced team member and be expected to know what you are doing.
- No progression for HR at all it is mostly payroll accounts.
- Very little policy/advising as stated in job descriptions,as a senior admin you are mostly doing dull data entry for most of your day.
- Management are the most unprofessional/hypocritical people you will ever meet. They have no clue how to get the best out of their employees and lack basic management skills ie communication,ownership of tasks and motivation of staff.

To summarise if you are looking for something local but are prepared to spend 95% of your day clock watching apply here!
Pros
Location
Cons
Poor management, dull job role and no real progression
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Worst company in the west midlands
HR Administrator (Former Employee) –  Birmingham, West Midlands3 August 2018
Do not work for this company , they don't look after their staffs and the policy and rules only applies to certain staffs .

You have to be the Manager's favourite, so you get away with everything while the rest work like slaves. .
Pros
Coffee machine that is always broken
Cons
No support to it staffs
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In the middle of the road
Senior Human Resources Administrator (Former Employee) –  Birmingham, West Midlands8 May 2018
My 1st HR job, the team is what made my time here. The culture of the organisation is uplifting as they do give recognition and get involved in competitions across teams also.
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Worst company ever
HR Administrator (Former Employee) –  Peterborough, Cambridgeshire14 April 2018
This company is one of the worst companies I have ever worked for. I turned up on my first day and sat with someone for 1 hour (after them rushing around trying to find someone who could be bothered to show me what to do) and was then left to it. The managers are extremely unprofessional and do not speak to you directly about any issues they have with you they speak to everyone else in the office and spread gossip when they actually bother to turn up. You are thrown in the deep end with no training and then blamed when do you do not know how to carry out your role. The best part about working here was working with the brilliant hard working people on my team.
Pros
The employees
Cons
Everything else
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A horrible oppressive environment
Payroll Administrator Temp (Former Employee) –  Peterborough, Cambridgeshire7 April 2018
Cliquey and incompetent management who blame barely trained employees for their shortcomings.
Rude and oppressive do not respect their employees.
Literally NO structured training!
Pros
None
Cons
Oppressive and stark you are just a number. No basic amenities or even a canteen.
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challenging and fun
sales (Former Employee) –  Peterborough, Cambridgeshire14 March 2018
productive environment
good company culture
ok support environment
good benefits programme
strong team ethic
good work life balance
good out of office clubs
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Good overall Experience
Test Analyst (Former Employee) –  London1 February 2018
Learned how to overcome pressure situations and manage them in efficiently.Management went about their business calmly and was always in control of the things they did.Workplace culture was very good
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The Company is a great to work for, lots of benefits
HR Administrator (Current Employee) –  Halifax16 December 2017
The Company is a great to work for, lots of benefits and is situated in a central location.

The hours are 8.30 am - 5.00 pm or 9.00 am - 5.30 pm with an hour for lunch.
Pros
Office base ideal location
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Challenging, not always the good kind
Referencing Advisor (Former Employee) –  Peterborough, Cambridgeshire24 October 2017
Working at NGA can be pretty stressful. The work is disorganized, staff do not take responsibility for their mistakes, rather they play the blame game instead of trying to better each other and help their colleagues to improve themselves. The workload is high & intense. Background checks can involve chasing educational references, employment, gaps, as well as financial & criminal checks. NGA have their own software programmes which you will have to learn, however it is pretty straightforward. It can be challenging trying to get in touch with referees, the applicant or even the client at times. You do gain varied types of experience working with NGA, whether it's admin or interpersonal skills.
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Professional Services
Programme Manager (Former Employee) –  Fleet2 August 2017
Very much focused on LME clients and therefore smaller clients can receive less attention. Good BCP and DR practises are in place. Good grounding for learning about HRP applications. Global roles need to be very flexible with time.
Pros
Good products and therefore good clients
Cons
Long hours and reward and recognition poor
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Northgate HR
Application Support Analyst (Current Employee) –  Peterborough, Cambridgeshire19 July 2017
One of the best UK HRO service providers around. Delivering outsourced services for HR, Recruitment and Payroll Services built upon NGA's own IP through the Resourcelink SaaS solution. Good people, great knowledge community and continual progressive change. Excellent career opportunities.
Pros
Due to being software and services, there's always need for change, so it never stops moving.
Cons
NGA appears to completely lack any kind of vision or strategy for software, which is particularly frustrating in product development.
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A poor company
Implementation Consultant (Current Employee) –  Hemel Hempstead, Hertfordshire26 June 2017
Upsides flexible working probably the only thing to have kept many people here.

Flexible benefits pretty much a joke considering we are a HR company

Never have the tools to do your job the culture actively encourages the use of freeware wherever possible.

Absolutely no career progression, salaries below par and the expectation for you to take on more work without any extra compensation
Pros
flexible working
Cons
Everything else
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Productive workplace- Helped me achieve a lot in my career.
Senior payroll administrator (Current Employee) –  Birmingham, West Midlands27 April 2017
Start roll as a payroll apprentice. Within time progressed to payroll administrator receiving my Level 1 and Level 2 payroll diploma in CIPP. I am now looking to progress my career and NGA to not have the vacancy for me to do this.
Pros
Career driven
Cons
No down time- always working
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fun place to work
Customer Care Advisor (Current Employee) –  Bury, Greater Manchester28 February 2017
Its a busy environment with alot of different teams working together. Its vibrant and livelty with a good team spirit. The teams work well together and everyone seems happy.
Pros
dress down friday
Cons
long hours and late shifts
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Disorganised
HR Team Leader (Current Employee) –  Birmingham13 November 2016
As above - NGA lacks organisation in middle management. This is because there is too heavy a workload for middle management to manage their team and satisfy the needs of the client.

The positives are that NGA offers career progression due to the sheer size of the company.
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A disaster waiting to happen.
HR Administrator (Former Employee) –  Birmingham22 August 2016
Clients are regularly lied to and have information witheld from them.

L&D is appalling.

No communication.

Your job could be offshored in an instant.

Very low morale in the centre.

You will constantly move desks.

Cost savings over long term employee/client retention.

Overall, even though NGA offers competitive salaries, generous annual leave allowance and has nice surroundings to work in, the company is not one I would recommend seeking employment with.
Pros
Decent salary, annual leave, work/life balance.
Cons
Management, company culture.
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workplace
Senior Payroll Administrator (Current Employee) –  Birmingham19 July 2016
Accurate and timely production of payrolls, production of agreed reports, payslips and interfaces etc., and supplying information to statutory bodies such as HM Revenue & Customs (HMRC). Providing technical and professional guidance and support to the Customer of matters related to the production of a Payroll and ensuring that the Payroll is produced on time, accurately based on the Customer input documents and instructions and in accordance with audit and statutory regulations.
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A changing world
Project Manager (Former Employee) –  Home Based28 June 2016
The world of HR and payroll solutions is fast changing and NHA Human Resources has been leading on this for a few years. Transformation is difficult for the service provider and the customer as there needs to be a great deal of faith from both parties. The company has adapted well to the changing demands and is offering solutions that fit organisations form a handful of people to several tens of thousands.
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Good Workplace
Payroll Administrator (Current Employee) –  Birmingham2 June 2016
It is a pleasure to work at NGA as I enjoy my job role as a payroll administrator.
I enjoy the day-to-day activities that I carry out such as keying in staff changes, change of personal details, etc. I have learnt new process such a running the SSP and OSP Reports.
Pros
People I have met are brilliant!
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Overall rating

3.7
Based on 206 reviews
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3.8Work/Life Balance
3.2Salary/Benefits
3.4Job Security/Advancement
3.4Management
3.6Culture

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