NGA Human Resources
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NGA Human Resources Employee Reviews

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4.0
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Worked for a year, was trained in HR/Payroll and Recruitment. Friendly staff. Good Pay. Free Parking. Smoking facilities. Great kitchen facilities, Poor management. not enough work. but too many staff.
Pros
Free Parking and vending machines
Cons
Poor Management
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2.0
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No prospects, do not value employees at all, you are just a number they don’t listen to feedback, no pay rises bonuses or anything. Avoid this company if you want to be recognised and rewarded
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2.0
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Not great a great company, they are not aware of life outside of NGA (NOW ZELLIS). There is a culture that if its not broke, when in fact sales and profits were falling and managent had there heads up there butts
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3.0
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Understaffed Poor management/bulling One rule for one and rule for another Overstretched Poor training I was a trainee payroll administrator, the training was limited.
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1.0
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I spent 2 years working for this company in different departments. Overtime is not paid, taking your contracted holidays is always difficult and even though they say processes are standardised they vary from account to account. They have a good range of benefits but most employers do in this business (HR/Payroll). They tend to pile more work on an employee that was is physically manageable. But this is not just on the admins, but on the team leaders and managers as well. They pay their employees relatively little compared to their competitors. They do not train their staff adequately. Regardless of position, a job here would be filled with unpaid overtime, unappreciative managers and you are most likely not going to be given any training I have almost nothing positive to say about this company, I would not advise or recommend anyone to work here.
Pros
Benefits
Cons
See above
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1.0
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The management are always fighting fires, with the sheer amount of client escalations, so they do not offer any help at all. Instead they keep loading their staff with more and more work till they break. They had THE worst management I have ever worked-for, and are nowhere near the quality of their competitors. Once you say you are struggling with something, or if you try to keep escalating matters the management start their blame game. If you continually work over your hours, and therefore increase your billable hours, there is no recognition verbally or financially, getting 0.25% payrise in my first year, followed by no payrise in my 2nd year. New releases of software are not tested internally competently, therefore issues are found by LIVE CLIENTS, as soon as they are upgraded, terrible way to run a company.
Pros
Basic Salary and car allowance is reasonable, working from home
Cons
Everything - hours, pressure, no help, no guidance, management blame culture, no payrises, poor benefits, overworked
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1.0
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Working for NGA was an up hill struggle every day. Worked there for just over three years, every 3 months I got more responsibility to my current work loaded. And no thanks from management, oh yes I got 0.25% pay rise in my there years there. Every time you get up, even for a drink of water, senior management are asking what you are doing. If you are two minutes late, you get called into the office, even if you have worked 10 hours over that week unpaid. If you part of a BME group, good luck, as NGA culture is there to point you out at the bottom of the food chain. My advice is not to work here and avoid it like the plague
Pros
tap water
Cons
too many too list
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1.0
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Worked for this company for many years and I can truly say it is a most horrible place to work. The atmosphere sucks the life out of you. Management team is over overbearing and they always looking over your shoulder. You have to ask permission to go and use the facilities. If you are truly desperate this is the only reason why you would work here.
Pros
None
Cons
Too many to list.
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1.0
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Do not work here Poor management Have to put your hand up to make a cup of tea. If you BEM group good luck! If you are one minute late, you will be called up to the managers offices, even if you finish 1 hour late that day.
Pros
None
Cons
Do not work here
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3.0
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Provided apprenticeship scheme which excelled my knowledge in the payroll sector as a whole. The people make you feel welcome and its a relaxed environment,
Pros
Flexible
Cons
understaffed
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3.0
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It is an ok place to work. It is a good atmosphere and team members are nice. Downside is that at the moment there isn't much opportunity for progression.
Pros
nice staff
Cons
salary
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2.0
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As a new starter you are placed with an existing employee until you have all of your accesses. After this you are given a payroll, expected to know everything and are penalised if you do not and make any sort of mistake. Management are all part time as are most of the senior administrators and team leaders so there is little to no support. You are then ridiculed if you have too much work and things are pushed to the wayside. This company is very much a "if your face fits" kind of place, if management like you then you can get away with doing the bare minimum and even get promotions. However, if you aren't one if their favourites then you won't get any recognition for working yourself into the ground going above and beyond for the customers and the company. The people that you work with in the teams are great, they make the time spent there bearable. The hours you work can be flexible if needed.
Pros
Free parking, 3 food vans a day & an ice cream van in the summer, colleagues
Cons
Many
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1.0
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-No training for new starters, you are left to sit with a current employee until you get access to your own computer, (which can take weeks) when you finally do you will then be passed the same amount of work as an experienced team member and be expected to know what you are doing. - No progression for HR at all it is mostly payroll accounts. - Very little policy/advising as stated in job descriptions,as a senior admin you are mostly doing dull data entry for most of your day. - Management are the most unprofessional/hypocritical people you will ever meet. They have no clue how to get the best out of their employees and lack basic management skills ie communication,ownership of tasks and motivation of staff. To summarise if you are looking for something local but are prepared to spend 95% of your day clock watching apply here!
Pros
Location
Cons
Poor management, dull job role and no real progression
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1.0
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Do not work for this company , they don't look after their staffs and the policy and rules only applies to certain staffs . You have to be the Manager's favourite, so you get away with everything while the rest work like slaves. .
Pros
Coffee machine that is always broken
Cons
No support to it staffs
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1.0
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North American management culture. 5 hour global conference calls were typical and tedious. Lots of UK travel. Very draining experience. Some good people but very few good senior people.
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4.0
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Travel to the workplace is very easy, busy periods, payroll orientated, good team, everyone gets on. Easy commute, teamwork, great atmosphere, good parking facilities
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1.0
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Lack of Management experience to develop staff. turnover of staff high No work life balance blame culture lack of training, expected to pick up instructions and run with it, not a lot of one to one training. No specific payroll training ongoing, considering it is a payroll company
Pros
none
Cons
Long hours / lack of management experience / old fashioned
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1.0
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I worked on a four weekly payroll. I entered starters, leavers, made adjustments to the individuals payrolls, i.e.court orders, bike to work. calculated ssp, smp
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4.0
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My 1st HR job, the team is what made my time here. The culture of the organisation is uplifting as they do give recognition and get involved in competitions across teams also.
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1.0
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This company is one of the worst companies I have ever worked for. I turned up on my first day and sat with someone for 1 hour (after them rushing around trying to find someone who could be bothered to show me what to do) and was then left to it. The managers are extremely unprofessional and do not speak to you directly about any issues they have with you they speak to everyone else in the office and spread gossip when they actually bother to turn up. You are thrown in the deep end with no training and then blamed when do you do not know how to carry out your role. The best part about working here was working with the brilliant hard working people on my team.
Pros
The employees
Cons
Everything else
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1.0
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Cliquey and incompetent management who blame barely trained employees for their shortcomings. Rude and oppressive do not respect their employees. Literally NO structured training!
Pros
None
Cons
Oppressive and stark you are just a number. No basic amenities or even a canteen.
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