My work require investigation of the link and organised personal injury fraud. I am involving in claims repudiation and securing saving for the company.
I have learned many skills and gained experience in project implementation , coaching , audit, general insurance and liability as well as report writing, claims investigation and fraud detection. Also data analysis and process improvement as well as risk assessment.
Administrator (Former Employee) – Chester, Cheshire – 16 November 2018
I hated working for this company. I was taken on a fixed term contract and stayed for 6 months as an admin in central support. In that time I was given the equivalent of about 1 month's work, if that. I got pretty good at pretending to look busy - utterly mind numbing. I genuinely felt like my presence in the office was pointless and a couple of miserable women and the regional director in my office made it unbearable. Working for this company was about as enjoyable as a root canal and I learnt zilch. Don't waste your time.
ELTO Data Steward (Current Employee) – Wellesbourne Hastings – 12 November 2018
This is a temp job and the team i work with are great and make the job easier to do. Working hours are good. Due to the nature of the job and data protection i can't go into detail as to what we do without breaking the data protection act.
Company tries to do the right thing for its employees but not when it comes to the main reason we work there....salary. Too many times good employees leave as the company are reluctant to pay the current market salary
Sales & Service Senior Advisor (Former Employee) – Glasgow – 24 October 2018
Starting out with NFU Mutual, it was a very relaxed and comfortable working environment with incentives and a small motivated work staff. As the company grew, the office took on more of a call centre atmosphere which, if you are suited to that type of role, NFU mutual will invest in their staff.
Great people, but a deeply silo'd management structure
Lead BA and then Data Change Manager (Former Employee) – Stratford-upon-Avon, Warwickshire – 3 September 2018
NFU Mutual is full of really nice people, and takes care of them well - especially the permanent staff. The head office buildings are in lovely settings, and Stratfor upon Avon is a nice little town. NFUM is in many ways a throwback to the late 20th century, for both good and bad: good people care; bad politics. Each Director works for their own division, but getting any of them to truly cooperate for an overall benefit is nigh on impossible. And they are inclined to be status-conscious and work up and down the hierarchy. To quote a colleague, people there have long toes (so it's easy to step on them)!
Work life balance was perfect. Flex time was an added benefit and salary very competitive for Norwich. Sadly they consolidated some of their regional offices and Norwich was closed. If I hadn't been made redundant, I wouldn't have left.
Management Secretary/PA (Current Employee) – York, North Yorkshire – 14 June 2018
I'm made to feel I'm not just a number and that I'm also a person, my voice gets heard and my opinions count. Throughout my career I've been lucky enough to have a brilliant manager who coached and encouraged me every day. It empowered me and made me believe in the NFU Mutual Values, it made me feel proud to work here and want to strive to do even better. Great career opportunities and training, you are actively encouraged to grow and push yourself. The people are at the heart of everything. The best part of my job is the people and the culture.
Nfu mutual is one of those companies you have always heard of, but probably not been made fully aware of what they do.
Specialising in farming customers and rural based members. The NFU Mutual do not have shareholders. Its members are its customers.
This means the companies profits are reinvested into the business with the members gaining discounts based on previous years performance.
The bonus scheme for colleagues is very good in the mutual with colleagues able to earn upto 10%. Everyone gets the same bonus unless in a managerial role where apportioned personal performance is also considered.
The mutual is in the process of change and bringing forward its practices into the modern era in order to become more competitive in the market.
Great facilities and welfare of staff
Progression limited depending on your role and area.
Customer Service Advisor (Current Employee) – Wales – 24 March 2018
Good company to work for but lacks staff promotion .
Typical day would consist of selling all insurance products, making changes to exciting policies, dealing with query,; intimate, process and manage office claims.
During my time I have meet some interesting and lovely people who are all based around your area. This makes you feel part of the community. I have also learnt to understand and appreciate each individuals circumstances and in doing so I have tried to help in the best way I can.
HR (Current Employee) – Stratford-upon-Avon, Warwickshire – 21 March 2018
This is a company which is great to work for. They’re growing, its busy and the people are fantastic....I’m my experience you get out of this company what you put in. Work hard, have ambition and ask your manager to support you to get to the next level...sometimes that’s development in role.
A great bunch of people and they’re growing as a business.
Agency (Current Employee) – Southwest London, Greater London – 17 January 2018
Good company, good career progression and stable. I have learnt alot of skills and the training programme is good. They could do with updating their computer system as not easy to follow for compliance purposes
Slightly behind in all aspects of a modern day office. NFU mutual has its own process to train staff - training courses and tests to pass prior to selling products. These products are exclusive to NFU only... So if you are studying CII, be prepared to put that on a backburner for a long time. Understaffed Overworked No recognition for work done. Focus on individuals shortfalls. No scope for progression, absolute zero. Average age in the office = approx 52 years old. No clear direction. Emotionally driven management, who are quick to point fingers and not provide support UNLESS ASKED! This is not what I expect from management. My previous manager was absolutely perfect. I honestly do not think I will ever have a manager like that ever again.
Understaffed. Old fashioned. Cliquey mentality. Poor support structure. more cons than pros