Sales Consultant (Former Employee) – Bury St. Edmunds, Suffolk – 20 September 2018
I worked on Saturdays and was consistently encouraged by my team leader to complete training courses to improve my skills, therefore I feel this job taught me a lot about retail. However there was often a lack of support directly on the shop floor from the management which sometimes left me unsure what to do.
Really good system to see/adjust/pick up shifts (Shift Marketplace)
Great place to gain new experiences in! Perfect for a first job especially for students as it can be flexible.
Management are very organised and make sure all staff are up to date with the changes within the store.
I was able to develop my communications skills as well gained various new skills whilst working at Next, for example I had gained; banking skills (whilst working on tills), problem solving skills (dealing with customer complaints or needs), customer service skills (communicating with customers), Team working skills (being able to bring ideas forward amongst colleagues and Managers), time management (arriving to work on time) and lastly I was able to gain leadership skills (making sure everyone feels comfortable and supporting others in bringing ideas forward with confidence).
The hardest part of the job is facing different types of customers, for example difficult customers. However, I was able to learn ways in which I am able to make sure the customer is satisfied with their experience whilst purchasing a product and is always leaving the store happy with the needs I am able to assist them with.
As well as dealing with difficult customers can be the hardest part of the job, it had also been the most enjoyable part of the job to meet new faces everyday and being able to help others has always kept me positive!
Sales Consultant (Former Employee) – Belfast, County Antrim – 18 August 2018
Underpaid big time to deal with customers. £7.38 an hour for over 21 but someone who has worked for a year for Next but only 18 will be on the same hourly pay instead of the minimum wage for that age range. How is that fair? Should be at least £9 an hour now.
Jobs carried out are tedious and repetitive. Little thanks given by management for going above and beyond to complete tasks.
Next - Sales Consultant (Former Employee) – Milton Keynes – 16 August 2018
I had many responsibilities whilst working at Next. For example: Use specialised product knowledge to assist customers in designated store; Identifying and responding to customer needs; Locating specific items for shoppers; Priced merchandise; Distributed stock to shop floor; Worked well as a team whilst under pressure; Maintained clear area policy. I was also able to meet and work with such an amazing team.
I worked at next in my gap year before heading off to university. It was ok for a job that I knew was going to be temporary but I wouldn't have wanted to work there longer than I did. In the amount of time I worked there, almost all the sales consultants left which gives me the idea that it's not a long term job for most people. Some of the managers were lovely but equally some were awful if you didn't happen to be their favourite employee. Shifts were also occasionally given very last minute meaning that planning any social events in advance was nearly impossible. Customers were sometimes very rude but I guess that comes with any retail job. Sales day was awful to work, especially on boxing day. Overall, it was ok but certainly wasn't my ideal job
Seeing shifts online, picking up extra shifts was very easy, reasonably easy job, some of the staff were lovely
Pay wasn't great, favouritism with some managers, working at 4am/5am on sales day, working boxing day and Christmas eve, poor work/life balance
Sales Consultant (Current Employee) – Leeds – 6 August 2018
- Near minimum wage - Rarely get any appreciation from management for a job well done, yet they are always encouraging you to improve - Flexible with shifts - it is easy to sell a shift online to another colleague or pick up extra shifts - Very demanding place to work during peak trade (sale periods) and there is usually no leeway with doing extra shifts with unsociable hours during this time
Sales Consultant (Former Employee) – Essex – 1 August 2018
I loved my time at next due to the team of people I worked with. As a company, and I speak only for the store I worked at over four years. I was overworked and underpaid. I worked more than expected of me and consistently put in overtime, covering shifts on every department at a moments notice. I pushed for every bit of training and experience I could get my hands on and made it clear I was wanting to progress to management.
It is such a shame because I was ready to put my career into next. I had the highest iChain sales in the area and I was consistently top on the sales reports.
I really loved my job, it's just such a shame the company didn't support me the same way I supported them.
Sales Consultant (Former Employee) – Leicester – 23 July 2018
Christmas time is very festive in store, makes for a fun workplace with employee mortal teaming building competitions.
No official uniform but smart dress is required, shoes no trainers or jeans.
Work duties can be slow or non-existent at quieter times so the main tasks are to ensure all clothes hangers are facing the right way and general tidying. This can make the job boring if you prefer a consistent workload.
Overall nice professional company to work for, with competitive hourly rates and great benefits including staff discount.
Competitive wages and great benefits
Permanent contracts are limited and not regularly available
SALES CONSULTANT (Former Employee) – Birmingham – 16 July 2018
A typical day would vary depending on what role you were given. Normally you would ensure the shop floor was safe for the customers and clothing items were replenished for the day ahead. You would process customer deliveries. Hardest part of job was during sale season, alot of work. Most enjoyable was meeting new people daily.
Great place to work part-time during studies, limited progression in smaller stores
Sales Consultant (Former Employee) – Bournemouth – 9 July 2018
Next is a fantastic company to work for if you are looking for something part-time due to other commitments or if you're starting out your career and looking for a first job. The workplace culture is, in my experience, a great reason to work for Next. It's never too stressful as a junior member of staff and there are a a few good perks to working there, particularly the uniform allowance. I would definitely recommend working for Next if you are in full time education, as they often have many part-time contracts on offer and are quite flexible with hours.
Great uniform allowance, 25% discount on all clothes and furniture, friendly staff, awesome Christmas parties
Low pay, little chance of over time, difficult to advance as a long-term career
Sales Consultant (Former Employee) – Bletchley – 3 July 2018
The day is busy and there is always stuff to do. Management are there to help when you need. Sometimes the rush of customers can be overwhelming especially at Christmas. But I learned to work faster and independently.
Very much a positive work environment which helped me learn independently but also provide assistance when needed. Allowed me to work in all aspects of the store including stock room. Very friendly atmosphere.