Great place to gain new experiences in! Perfect for a first job especially for students as it can be flexible.
Management are very organised and make sure all staff are up to date with the changes within the store.
I was able to develop my communications skills as well gained various new skills whilst working at Next, for example I had gained; banking skills (whilst working on tills), problem solving skills (dealing with customer complaints or needs), customer service skills (communicating with customers), Team working skills (being able to bring ideas forward amongst colleagues and Managers), time management (arriving to work on time) and lastly I was able to gain leadership skills (making sure everyone feels comfortable and supporting others in bringing ideas forward with confidence).
The hardest part of the job is facing different types of customers, for example difficult customers. However, I was able to learn ways in which I am able to make sure the customer is satisfied with their experience whilst purchasing a product and is always leaving the store happy with the needs I am able to assist them with.
As well as dealing with difficult customers can be the hardest part of the job, it had also been the most enjoyable part of the job to meet new faces everyday and being able to help others has always kept me positive!
Sales Assistant (Former Employee) – London, Greater London – 8 August 2018
I would serve and approach customers on the shopfloor meeting their need and expectations I learned about the basics of customers service and teamwork the management was very helpful and friendly and the culture was calm and well mannered, the hardest part was working during busy periods and the most most enjoyable part was serving customers as they came into the store.
Sales assistant (Former Employee) – London, Greater London – 7 August 2018
Greeting customers who enter the shop. Be involved in stock control and management. Assisting shoppers to find the goods and products they are looking for. Being responsible for processing cash and card payments. Stocking shelves with merchandise. Answering queries from customers. Reporting discrepancies and problems to the supervisor
Sales Assistant (Full-time) (Former Employee) – London – 7 June 2018
Putting the right size clothing on the right sized hangers. Learn to go extra mile for the customer management was up to speed with rota enjoyable to work with friendly and bubbly people hardest part of the job is the long hours most fun part of the job was the people you meet
Stockroom Assistant (Former Employee) – London – 13 May 2018
A terrible place to work and would not recommend to anyone. No proper training given with awful management. Pathetic new scanning system which requires you to scan the same rail twice, only God knows why. Managers never have anything sorted out when you start your shift, so you spend time looking around for hangers, tags, pins, cubes etc. However you are still expected to work super fast and be on target, utterly ridiculous. Wage is also quite low for a night shift job and the bonus system is the most ludicrous I have ever come across. The managers make an attempt to give a pitiful explanation of how it works, it makes no sense. Job can be very taxing on your body, at the store where I worked the lift was broken and we were required to carry heavy bulks of clothing up numerous stairs for at least 2-3 days. You are simply not appreciated for the work you put in and I found that very demoralizing. Save yourself the stress and do not work here.
Awful management, terrible scanning system, Low wage for night shifts
Sales and customer service (Former Employee) – Regent's street. London – 28 March 2018
This was were I realised that I'm a sales man, and was in the wrong job. At next, you're just an attendant/housekeeper. It's got nothing to do with sales.May be customer service. This was were I definitely realised that I was a big fish in a small pond.
London Conley - Sales consultant (Current Employee) – London – 22 February 2018
I work at the warehouse distribution centre and it is a different working environment from the store, nonetheless less the work culture is the same. I have not seen anyone unhappy since I have been working with them for over 5 months.
Sales Assistant (Former Employee) – London, Greater London – 23 January 2018
Marketing is poorly communicated from head office to team members. Senior management make no effort to speak to team members and are not approachable or friendly. They expect very high standards and work even on minimum wage. Website/career portal discusses 'great career opportunities' even though no one has been sent on a training programme in the past 12 months in my store. Constantly changing