Senior International Advisor (Former Employee) – Leicester – 26 January 2018
Room to progress but can be strict on policies depending on which department you work in. Miss the people more to be honest but never stay in one place for to long and never be afraid to explore other opportunities in the business.
Customer Service Advisor (Current Employee) – Leicester, Leicestershire – 15 December 2017
They say it's not a call centre and majority of customers are lovely on the phone, but it's a lie it is a call centre and you have to take the brunt of each complaint and try your best to solve it. It's impossible to get a manager to call a customer as they always want you to deal with complaint even though the customers are shouting and livid with Next.
Next is an excellent company to work for who offer a high standard of training and there are many benefits such as next shares , the staff shop and 25% staff discount. I have learnt how to deal with customers and deliver high standard customer service.
On a typical day, it is usually quite busy, but the senior management team are always on hand if you need any help. I started working for next when I was only 16 years old, so I have really grown up there and seen a difference in myself; I have become more confident in the way I carry myself and that is all because the management and other members of staff really believed in me.
Department Manager (Former Employee) – Leicester – 22 April 2017
I was at Next for 6 years. I loved the team I worked for however the management culture was horrendous. I was a sales manager for the High Cross Store. The senior store management managed the rest of the management through fear of performance management constantly by setting unrealistic targets and deadlines. When performance manage no coaching was given to support and follow up review was never actioned so whole process was void which was stressful. Store manager publically gave me negative feedback in front of team and customer. Expected to work through breaks and till 3am on sale eve despite only being paid till 12am so practically work below minimum wage on occasions. During family crisis (parent having a major stroke) no personal leave or adjustments offered or willing to agree and not believed the event took place.
Retail and Stockroom Assistant (Former Employee) – Leicester – 20 March 2017
During my time at Next, the staff make you feel so welcome and is a great company to work for! The benefits are also good 25% for you and immediate family! Couldn't ask for a better retail company/business to be a part of. Look after you very well and there's many benefits that come with working at NEXT PLC and has many different possibilities to adventure out into.
over worked and under paid , i initially enjoyed my time at next but soon became frustrated and angry with how i was being treated. expected to work over my contracted hours on a regular basis and not get paid for them. They even had the audacity to doc 15 minutes pay if you were 1 second late to clock in for your shift what they didn't take in to account was the extra 15 minutes you spend at the end of every shift tiding up and cashing tills .
Stockroom Assistant/Sales Assistant (Current Employee) – Leicester City Centre, Leicestershire – 16 February 2017
when on the sales floor there are many jobs to do, like replenishing, merchandising and range plan for new lines other than providing the best customer service on all areas of the sales floor, like fitting rooms, clothing, home department, shoe department or when making a transaction on the till point. when in the stockroom its a productive day as processing stock to company standards. I have learnt many things. I have gained self confidence and has made me grow as a individual. its a friendly and helpful environment. you learn at every step and everyone to management are very supportive.
alot of incentives and bonuses, always extra hours available during seasonal periods